Summary
Overview
Work History
Education
Skills
Additional Information
Custom
Languages
Personal Information
Timeline
Generic
Irshad Karekkadan

Irshad Karekkadan

Malappuram,India

Summary

Accomplished professional with expertise in computer-aided design, quality assurance testing, and process improvement. Proven ability to enhance customer rapport and provide technical support, ensuring efficient repair time and cost estimates. Adept at information tracking and committed to continuous improvement in all areas of work. Seeking opportunities to leverage skills in a dynamic environment focused on innovation and excellence.

Overview

20
20
years of professional experience
1
1
year of post-secondary education

Work History

Mobile Service Technician

Image mobile and Computer service Group
Malappuram, Kerala
01.2005 - 02.2010
  • 5yrs experience in Mobile Service
  • Completed customer orders with speed and accuracy.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Processed invoices and payment runs with complete accuracy.
  • Increased revenue by upselling and recommending products.
  • Delivered high-quality results within budget and timeframe targets.
  • Oversaw daily operations to achieve high productivity levels.
  • Increased customer satisfaction by resolving issues.
  • Forecasted sales trends to plan team resourcing.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Monitored and updated stock levels and inventory databases.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Reviewed customer history to recommend appropriate products and services.
  • Analysed data and information to identify issues and create tailored solutions.

Technical manager

Sony
Jeddah , Saudi Arabia
04.2010 - 11.2017
  • Oversaw and coordinated staging of lighting, sound and peripheral equipment to meet operational needs.
  • Audited internal operations to maintain company, customer and legislation standards.
  • Managed IT infrastructure for seamless operations.
  • Controlled resources by department or project and tracked use in [Software].
  • Appraised and monitored technical staff performance to identify development opportunities and promote growth.
  • Streamlined processes to improve and optimise office operations.
  • Negotiated contracts with vendors to acquire cost-effective tech solutions.
  • Led and managed administrative staff to maintain smooth daily operations.

Technician

Lulu Group
Eranankulam , kerala
11.2018 - 11.2024
  • Performed technical troubleshooting to detect and resolve complex issues.
  • Enforced adherence to regulatory requirements related to health and safety.
  • Enhanced customer satisfaction by responding promptly to service calls and resolving technical glitches swiftly.
  • Tracked inventory of spare parts regularly, ensured optimal stock levels at all times.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Consistently arrived at work on time and ready to start immediately.

Education

SSLC -

Plus Two - undefined

Diploma of Education - GSM/CDMA FACULTY OF TECHNICAL DIVISSION

IDEA Mobile Communications Ltd.
India
01.2005 - 12.2005

Skills

  • Computer-Aided Design
  • Quality assurance testing
  • Customer rapport
  • Repair time and cost estimates
  • Process Improvement
  • Information tracking
  • Technical support provision

Additional Information

5yrs experience in Mobile Service

Custom

I do hereby declare that the particulars given above are true and correct to the best of my knowledge and belief.

Languages

English
Advanced
Arabic
Advanced

Personal Information

  • Father's Name: Moideen kutty
  • Date of birth: 08/09/84
  • Gender: Male
  • Marital status: Married
  • Religion: Islam

Timeline

Technician

Lulu Group
11.2018 - 11.2024

Technical manager

Sony
04.2010 - 11.2017

Mobile Service Technician

Image mobile and Computer service Group
01.2005 - 02.2010

Diploma of Education - GSM/CDMA FACULTY OF TECHNICAL DIVISSION

IDEA Mobile Communications Ltd.
01.2005 - 12.2005

Plus Two - undefined

SSLC -

Similar Profiles

CREATE PROFILE
Irshad Karekkadan