Isaac Lwaki
Ummahat Islands, Red Sea, Saudi Arabia ,Saudi Arabia
Summary
I am a highly effective leader and communicator with the ability to work under pressure whilst adhering to multiple deadlines with initiative and integrity. Analytical, flexible and proactive with regards to problem solving, market research and marketing activities. I work effectively within a team but am also very self-motivated and entrepreneurial. Proven commercial awareness and experience in marketing, accounting, customer service and management. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
15
15
years of professional experience
Work history
Multi Property Recreation Manger
St. Regis Red Sea/ Nujuma, a Ritz Carlton Reserve
Umluj Tubuk
2023.03 - Current
- Extensive experience in developing and executing recreational programs, including sports activities, fitness classes, and outdoor adventures, catering to guests of all ages and interests.
- Proven ability to create and manage budgets, ensuring optimal resource allocation and cost-effective operations.
- Strong leadership and team management skills, including recruiting, training, and motivating staff members to deliver outstanding customer service.
- Exceptional organizational and communication skills, enabling smooth coordination with other departments, external vendors, and guests to ensure seamless operations.
- Proficient in leveraging technology to enhance guest experiences and streamline administrative tasks, such as implementing online reservation systems and interactive activity scheduling.
- Successfully delivered on tasks within tight deadlines.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Improved efficiency and productivity by acquiring new skills.
- Conducted research and gathered information from multiple sources to present clear results.
- Planned centre activities and recreational programmes based on identified patron needs.
- Managed finances and administrative requirements to keep centre operating according to targets.
- Directed public-facing and support teams to complete quality, cost-effective work on schedule.
Experience Manager
Burj Al Arab
Dubai , UAE
2021.06 - 2023.03
- Responsible for setting departmental KPI
- To Ensure smooth and efficient running of the daily operation within Inside the Burj al Arab and supporting departments
- To assist in maintaining and/or develop agreed operating procedures involved in the department and to ensure that colleagues adhere to the correct procedures as laid down in the operating manuals.
- To develop and train on the job (technical training) on a month-to-month basis.
- Update and maintain guest profiles and accurate guest history records, including the recording of guest information received from other hotels or departments and the guest's, Responsible for departmental profit and loss.
- Responsible for training and recruitment
- Responsible for risk assessments, step by steps and departmental SOP's
- Responsible for guest feedback and the daily operation of the hotel
- Responsible for VIP guests and celebrities' bookings
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Drove customer retention, building engaging relationships through every interaction.
- Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.
- Collaborated closely with sales department to identify, support and maximise expansion opportunities.
- Followed up customer queries to check provided solutions met expectations.
- Built positive customer rapport through friendly, professional communication.
Sports and Leisure Manager
Jumeirah Beach Hotel
Dubai , UAE
2016.01 - 2021.06
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Reduced staff turnover by building positive company culture.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Developed business plans to deliver sustained growth.
- Recruited, hired and trained 80 high-achieving employees for improved marketing and sales performance.
- Coordinated all department functions for team of 80 employees.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Led team changes and organisational restructures to boost productivity.
- Consistently exceeded productivity targets by monitoring and improving individual and team performance.
- Recruited, hired and trained 30 high-achieving employees for improved marketing and sales performance.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Assistant Sports and Leisure Manager
Jumeirah Zabeel Saray
Dubai , UAE
2013.01 - 2016.01
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Analysed data and identified opportunities to minimise operating costs.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Reduced staff turnover by building positive company culture.
Coordinator Sports and Leisure
Jumeirah Beach Hote
Dubai , UAE
2013.01 - 2013.12
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Led and managed administrative staff to maintain smooth daily operations.
- Drafted procedural statements and guidelines for company-wide use.
- Developed organisational policies for administrative oversight and internal controls.
- Designed and implemented training to further develop staff based on business goals.
Education
Becoming a Strategic Leader
Leadership essentials E Cornell - undefined
Certificate in Caring for Children and Young People Level 2 Early - undefined
Years Educational Services Cache
Person in Charge (PIC) Food Safety Training Program - undefined
Apex food consultants
Diploma - Hotel and Tourism Management
Skills
- Recreation Management
- Pre-Opening
- Social media marketing
- Communication skills
- Leadership
- Team building
- Public relations
- Problem-solving
- Accounting
- Customer-focused
- Program development
- Hospitality management
- Marketing
- Time management
Languages
English
Fluent
Timeline
Multi Property Recreation Manger - St. Regis Red Sea/ Nujuma, a Ritz Carlton Reserve
2023.03 - Current
Experience Manager - Burj Al Arab
2021.06 - 2023.03
Sports and Leisure Manager - Jumeirah Beach Hotel
2016.01 - 2021.06
Assistant Sports and Leisure Manager - Jumeirah Zabeel Saray
2013.01 - 2016.01
Coordinator Sports and Leisure - Jumeirah Beach Hote
2013.01 - 2013.12
Cornell - ,
- Leadership essentials E Cornell,
- Certificate in Caring for Children and Young People Level 2 Early,
- Person in Charge (PIC) Food Safety Training Program,
- Diploma, Hotel and Tourism Management