ISABELLA BENNETT
Somerton Park
Summary
Compassionate and adaptable professional with experience in administration, disability support, and hospitality. Skilled in providing attentive care to individuals of all ages, ensuring safety, comfort, and a positive environment. Strong background in managing multiple responsibilities, problem-solving, and delivering exceptional customer service. Adept at fostering meaningful connections, handling high-pressure situations, and maintaining professionalism in diverse settings
Overview
6
6
years of professional experience
1
1
Certification
Work History
NDIS Support Worker
Self Employed
01.2024 - Current
- Dedicated and compassionate NDIS Support Worker with extensive experience assisting individuals aged 6 to 60 with diverse needs
- Proficient in implementing personalised care plans and promoting independence through skill development
- Strong communicator with a focus on fostering positive relationships with clients and their families
- Skilled in providing emotional support, managing daily living activities, and facilitating community engagement
- Developed and implemented individualised support plans tailored to clients' unique goals and needs
- Assisted with daily living activities, including personal care, meal preparation, and medication management
- Provided social support and companionship, encouraging participation in community activities and programs
- Collaborated with multidisciplinary teams to ensure comprehensive care and support for clients
- Monitored client progress and reported changes to healthcare professionals as needed
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Cabin Crew
Qantas International
01.2023 - 01.2024
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
Cabin Crew
Cobham
06.2022 - 01.2023
- Company Overview: Full time Permanent Employment (left due to relocation)
- Guide and assist for safety and comfort to passengers
- Always conduct safety checks pre flight
- Greet and communicate with customers
- Help passengers find their seats
- Prepare and serve drinks and food to passengers
- Monitor, manage and secure the cabin
- Adhere to all aviation rules and regulations
- Provide help to passengers with special needs (children, disabled persons, elders, etc)
- Prepare and submit reports on flight incidents
- Prepare, complete, and submit daily flight report with all required information
- Cabin manager duties such as responsibility for the overall customer experience and wellbeing of the passengers on board by ensuring that the highest standard of safety and service is delivered by all crew members
- Full time Permanent Employment (left due to relocation)
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
Receptionist
WGA
10.2021 - 06.2022
- Company Overview: Receptionist, Full Time Employment
- Switchboard and Front of House multitasking
- Answering phone calls in a polite and courteous manner and transferring through to the right consultant in a timely fashion
- Handling and maintaining confidential customer information
- Ability to maintain and organise data with a high attention to detail
- Being able to prioritise and co-ordinate workloads
- Ability to work in a multidisciplinary team and use initiative and judgement
- Formatting documents to ensure that it follows a template
- Receptionist, Full Time Employment
Receptionist
Arup Pty Ltd
12.2020 - 10.2021
- Company Overview: Receptionist Full time Employment - Redundant due to Covid
- Switchboard and Front of House multitasking
- Answering phone calls in a polite and courteous manner and transferring through to the right consultant in a timely fashion
- Handling and maintaining confidential customer information
- Ability to maintain and organise data with a high attention to detail
- Being able to prioritise and co-ordinate workloads
- Ability to work in a multidisciplinary team and use initiative and judgement
- Receptionist Full time Employment - Redundant due to Covid
Customer Service Representative
Customer Assist, Westpac Call Centre
12.2019 - 12.2020
- Company Overview: Full time Employment
- Answering a high volume of phone calls in a polite and courteous manner, while also showing empathy when customer circumstances have changed
- Handling and maintaining confidential customer information
- Ability to maintain and organise data with a high attention to detail
- Being able to prioritise and co-ordinate workloads
- Ability to work in a multidisciplinary team and use initiative and judgement
- Ability to communicate effectively with customers from a diverse cultural background including customers who have English as a second language
- Handling and dealing with large amounts of funds
- Full time Employment
Receptionist
Fentons Conveyancing
12.2018 - 05.2019
- Company Overview: Full Time Employment 6 month contract
- Answering phone calls in a polite and courteous manner and transferring through to the right consultant in a timely fashion
- Handling and maintaining confidential customer information
- Ability to maintain and organise data with a high attention to detail
- Being able to prioritise and co-ordinate workloads
- Ability to work in a multidisciplinary team and use initiative and judgement
- Full Time Employment 6 month contract
Education
Diploma of Health
University of South Australia
High School Diploma -
Sacred Heart College Senior School
12-2018
Skills
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Cleaning and sanitising
- Relationship building
- Behavioural support
- Skill development
- Attention to detail
- Empathy and patience
- Multitasking
- Critical thinking
Certification
- Working with Children check
- HLTAID009 Provide cardiopulmonary resuscitation
Timeline
NDIS Support Worker
Self Employed
01.2024 - Current
Cabin Crew
Qantas International
01.2023 - 01.2024
Cabin Crew
Cobham
06.2022 - 01.2023
Receptionist
WGA
10.2021 - 06.2022
Receptionist
Arup Pty Ltd
12.2020 - 10.2021
Customer Service Representative
Customer Assist, Westpac Call Centre
12.2019 - 12.2020
Receptionist
Fentons Conveyancing
12.2018 - 05.2019
Diploma of Health
University of South Australia
High School Diploma -
Sacred Heart College Senior School
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