Ishara D Buddarage

Responsibilities include but are not limited to

• Installing and configuring Windows Operating Systems and Applications
• Monitoring, servicing and maintaining computer systems and Network, troubleshooting
• Of computer systems and network problems, diagnosing and solving hardware and software faults
• Diagnosing and repairing faults
• Provide user support, procedural documentation and relevant reports
• Setting up accounts for new users
• Testing new technology
• Conducting electrical safety checks on equipment
• Managing multiple cases at one time
• Working continuously on a task until completion

• Worked for HSBC Sri Lanka as a back-office staff member
• Issued cheque books for co-operate and personal customers of all the branches
• Issued Balance Confirmation letters for customers for visa purposes
• (Covered all the branches)
• Issued WHT (With Holding Tax) Certificates system generated & manually for customers
• (Covered all the branches)
• Did all the address changes, name changes and all the necessary key information changes requested by customers in the system
• It was a great honor to get selected to handle the local & foreign internet banking system on queries and reply customers on general quarries accordingly while getting the necessary information from relevant departments and transferring it to the respective departments

• Worked for HSBC UK Compliance
• Was fully trained on all the banking systems
• Identified PEPS and NON-PEPS and researched about their account details and if anything was suspicious escalating the alert to the next level for necessary actions
• Investigate and monitor suspicious financial activities through the support of various systems
• Was fully trained about anti money laundering and was able to be a section head on the system of anti-money laundering and systems
• Audited other staff members work

• Receipted cash and cheque payments
• Issued petty cash and ATFS to internal staff
• Updated direct remittances from foreign currencies after checking the current account of the company
• Did the payroll of the managers at Civaro Malay
• Balanced cash at the end of the day and consolidated necessary reports/statements
• Made all the supplier payments to customers via cheques after entering them in to a system and taking the approval from Board of Directors
• Issued cheques for the monthly rental of vehicles for the managers and directors of Advantis Group
• Was able to take part in a system change and worked with an Indian IT Team with the installation of SAP system