Ishrat Jehan
Riyadh
Summary
Detail-focused and result-oriented IT professional with extensive knowledge in troubleshooting IT-related issues and effective training skills. Dedicated, organized, and self-directed team player with strong written communication and relationship-building skills. Capable of identifying potential problems and providing recommendations for resolution. Adept at analyzing and solving customer problems assisting in executing company projects and giving training sessions for personnel, specializing in large businesses and organizations.
To obtain a rewarding and challenging position as an IT support.
Overview
13
13
years of professional experience
Work History
IT Support Specialist
BGS
Dammam, Dammam
02.2017 - 05.2022
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Answered questions and provided information to customers about new software or hardware.
- Delivered onsite technical support for employees.
- Documented support interactions for future reference.
IT Implementation Specialist and Support Freelance
Shifa Hospital
Jubail, Eastern Province
06.2016 - 12.2016
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Trained other employees in customer service, healthcare modules and performance requirements.
IT Incharge
Dunes International School
Dammam, Dammam
06.2015 - 02.2018
- Saved 5000SARby implementing cost-saving initiatives that addressed long-standing problems.
- Carried out day-to-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Received and processed stock into inventory management system.
- Install and train end-users on ASC Timetables software.
- Troubleshoot hardware and software issues in person, remotely, and via phone.
- Investigating, diagnosing, and solving computer software and hardware faults.
• Repairing equipment and replacing parts, checking computer equipment for electrical safety. - Maintaining records of software licenses.
- Maintain computer infrastructures of the company.
- Assist new users with computer and software issues.
- Train employees on new systems.
- Perform software updates.
- Renew licenses and other legal documents..
- Install new software or hardware.
- Research and procure IT hardware and supplies.
- Participate in IT inventory asset management.
MIS Secretary
Gama Hospital[Astoon Hospital]
Dammam, Ash Sharqiyah (Eastern)
05.2010 - 09.2014
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Adhered to social distancing protocols and wore mask or face shield.
- Developed and implemented performance improvement strategies and plans to promote continuous
improvement. - Used Microsoft Word and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
- Improved through consistent hard work and dedication to HMIS implementation project
- Collaborated with the medical department to achieve successful HMIS implementation.
- Performed duties under all applicable standards, policies, and regulatory guidelines to promote a safe working
environment. - Drove operational improvements which resulted in savings and improved profit margins.
- Maintained excellent attendance record, consistently arriving to work on time.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to all customers, handling challenging situations with ease.
- Completed data entry to ensure compliance with relevant information needed for each module in each
department. - Increased knowledge base for help desk staff by authoring documentation for system configuration and
troubleshooting. - Troubleshoot various technical issues dealing with printers, network, and phone systems.
- Worked with the software development team on reported errors and bugs on newly released software and
assisted in the deployment of the release.
Education
Masters of Computer Application - Computer Application
Amity University Distance
Noida04.2023
Bachelor of Computer Applications - Computer Science
Himalaya University
Itanagar, Arunachal Pradesh04.2021
Skills
- Mac systems
- Data recovery
- TCP/IP
- Technical issues analysis
- Desktop support
- Instruction and training
- Helpdesk call support
- Microsoft Outlook
- Customer service expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist
BGS
02.2017 - 05.2022
IT Implementation Specialist and Support Freelance
Shifa Hospital
06.2016 - 12.2016
IT Incharge
Dunes International School
06.2015 - 02.2018
MIS Secretary
Gama Hospital[Astoon Hospital]
05.2010 - 09.2014
Masters of Computer Application - Computer Application
Amity University Distance
Bachelor of Computer Applications - Computer Science
Himalaya University
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