Ishrat Jehan
Dammam,Fatima Zahra Street
Summary
Reliable working as an IT Support enthusiastically pursuing opportunities to add immediate value to the growing team. Inspired to help others and driven to apply anunfailing work ethic to meet objectives. Diligent and committed with skills for multitasking and managing time well.Accomplished professional with extensive experience developing targeted training programs for ongoing development and achievement. Exceeded personalized targets using direct, motivational approaches. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions—background in delivering exceptional customer service while carrying out maintenance and repairs.
Overview
13
13
years of professional experience
1
1
Certification
Work history
IT Support and IT Instructor
Atlas Establishment Ltd
Dammam
09.2022 - Current
- Provided IT assistance to staff and customers
- Trained end-users on hardware functionality and software programs
- Resolved logged errors in a timely manner
- Monitored hardware, software, and system performance metrics
- Updated computer software
- As well as upgraded hardware and systems
- Maintained databases and ensured system security
- Documented processes and performed diagnostic tests
- Kept a track of technological advancements and trends in IT support.
- Implemented and optimised new curriculum and day-to-day instruction to align educational strategies with industry best practices.
IT Support And Instructor
Bayan Garden School
Dammam, Saudi Arabia
02.2019 - 03.2022
- Provided IT assistance to staff and customers
- Trainedend-users on hardware functionality and software programs
- Resolved logged errors in a timely manner
- Monitored hardware, software, and system performance metrics
- Updated computer software
- As well as upgrading hardware and systems
- Maintained databases and ensured system security
- Documented processes and performed diagnostic tests
- Kept a track of technological advancements and trends in IT support.
- Implemented and optimised new curriculum and day-to-day instruction to align educational strategies with industry best practices.
IT In charge and Executive Assistant
Dunes International School
Dammam, Saudi Arabia
06.2015 - 02.2018
- Implemented cost-saving initiatives that addressed long-standing problems for the LMS system for Educators
- Carried out day-to-day duties accurately and efficiently
- Improved operations through consistent hard work and dedication
- Used coordination and planning skills to achieve results according to schedule
- Received and processed stock for an inventory management system
- Install and train end-users on ASC Timetables software
- Troubleshoot hardware and software issues in person, remotely, and via phone
- Investigating, diagnosing, and solving computer software and hardware faults
- Repairing equipment and replacing parts, checking computer equipment for electrical safety
- Maintaining records of software licenses
- Maintain computer infrastructures of the company
- Assist new users with computer and software issues
- Train employees on new systems
- Perform software updates
- Renew licenses and other legal documents for the employees
- Install new software or hardware
- Research and procure IT hardware and supplies
- Participate in IT inventory asset management.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Filed and retrieved corporate records, documents and reports.
- Kept executives informed of upcoming commitments and responsibilities.
IT Implementation Specialist and Support Trainer
Shifa Hospital
Jubail, Eastern Province
06.2016 - 12.2016
- Provided patient administration and clinical information system end-user support, data quality, and training services that reinforce the appropriate, efficient use of these systems across the organization
- Supported the Health Information Management system in ensuring digital health information is accessed and collected in line with organizational expectations
- Updated and refined training program components based on user needs
- Assisted managers in establishing educational goals and plans regarding clinical applications for the department/clinic, for a specific group of employees, or for a single employee with educational needs
- Assessed the training needs of end-users and design effective training materials and techniques for individuals with different levels of computer literacy
- Researched, interpreted, explained, and applied information from computer software technical manuals and guides, videos, and online materials
- Gained an in professionals with a wide range of computer skills at a depth understanding of clinical and operational workflows developing and implementing workflow documentation for training in clinical software applications
- Conducted clinical software application training Support healthcare workers by providing technical support, troubleshooting, and identifying opportunities for clinical information system improvements
- Provided support to the development team in the form of comprehensive testing of all aspects of clinical application software
- Worked independently work collaboratively with colleagues of various educational levels Assist with tracking end-user attendance, course completion, and testing.
MIS Secretary
Gama Hospital, Astoon Hospital
05.2010 - 10.2013
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Developed team communications and information for meetings
- Improved through consistent hard work and dedication to the HMIS implementation project
- Collaborated with the medical department to achieve successful HMIS implementation
- Performed duties under all applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Drove operational improvements which resulted in savings and improved profit margins
- Maintained excellent attendance record, consistently arriving to work on time
- Carried out day-day-day duties accurately and efficiently
- Offered friendly and efficient service to all customers, handling challenging situations with ease
- Completed data entry to ensure compliance with relevant information needed for each module in each department
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting
- Troubleshoot various technical issues dealing with printers, network, and phone systems
- Worked with the software development team on reported errors and bugs in newly released software and assisted in the deployment of the release.
Education
Masters of Computer Science -
Amity University
Bachelor of Computer Application - undefined
Himalaya University Distance Education
GNIIT - undefined
National Indian Institute of Technology [NIIT
Bachelor of Commerce and Advertising - undefined
Villa Marie College for Women
Intermediate - undefined
International Indian School Dammam
undefined
Skills
- Technical Skills
- Hospital Management Systems [ HMIS], programmed on Oracle
- Microsoft Office
- Aconex Basics
- Microsoft Dynamics 365
- Adobe Photoshop
- Canva
- MS Projects
- MS Visio
- Personal Skills
- Computer Skills
- Adaptability
- Flexibility and Adaptability
- Creative Problem Solving
- Project Management
- Creativity
- Active Listening
- Decision Making
- Hard Working
- Critical thinking and problem-solving
- Interpersonal Skills
- Self-motivation
- Ability to Multitask
- Teamwork
- Problem-Solving
- Leadership Skills
- Fast Learner
- Communication
- Ability to Work Under Pressure
- Ability to Work in a Team
- Microsoft PowerPoint
- Communication Skills
- Able to react quickly and effectively when dealing with challenging situations
- Differentiated instruction
- Tutoring
- Integrative negotiation
- Group facilitation
- Presentation design
- Troubleshooting
- Knowledge of [ERP's]
Certification
- JavaScript - Basics HTML CSS Python - Basics C# - Basics
- Certificates
- Advanced Excel Course, Amity University
- Professional and Life Skills Course, Amity University
- Aconex, Oracle
- Cert Prep: Unity Certified Associate Game Developer Design, Production, and Industry Awareness, LinkedIn Learning
Languages
English
Fluent
Arabic
Intermediate
Hindi
Native
Urdu
Advanced
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Support and IT Instructor
Atlas Establishment Ltd
09.2022 - Current
IT Support And Instructor
Bayan Garden School
02.2019 - 03.2022
IT Implementation Specialist and Support Trainer
Shifa Hospital
06.2016 - 12.2016
IT In charge and Executive Assistant
Dunes International School
06.2015 - 02.2018
MIS Secretary
Gama Hospital, Astoon Hospital
05.2010 - 10.2013
Masters of Computer Science -
Amity University
Bachelor of Computer Application - undefined
Himalaya University Distance Education
GNIIT - undefined
National Indian Institute of Technology [NIIT
Bachelor of Commerce and Advertising - undefined
Villa Marie College for Women
Intermediate - undefined
International Indian School Dammam
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