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ISHTIAQ AHMAD
Service Delivery Manager / Sr. Drilling Engineer / Directional Driller
Khobar
Summary
- Experienced professional with total 18 years of working experience in various roles such as Directional Drilling Engineer, Senior Drilling Engineer, Single/Multishot Surveyor, wellsite geologist and mudlogging (Team Lead and Data Engineer) as well as HSE Advisor.
- Strategic Supervisor with expertise in prioritizing projects, planning workflow, managing team members to achieve operational goals. Experience in managing efforts within deadline-driven environments with strong leadership and decision-making skills. Team-oriented professional with strong management and technical abilities.
- Maintaining safety objectives, improving operations by resolving problems and challenges.
- Experience of working in various national and multinational companies such as ARAMCO, OGDCL, MPCL, POL, UEP, ALLIBURTON, COUGAR, BP, OMV, POL etc.
Overview
18
18
years of professional experience
4
4
Certificates
2
2
Languages
Work History
Service Delivery Manager
TAQA WELL SERVICES
04.2021 - 06.2024
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints and enhanced service delivery by developing and implementing efficient processes.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Streamlined operations for improved customer satisfaction and fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently, which lead to reduced turnaround time with effective resource allocation and task prioritization.
- Coordinated new hire recruitment, training and development.
- Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
- Coordinated and led internal and external site team meetings.
- Ensured regulatory compliance throughout all aspects of operations, minimizing potential risks.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
- Contributed to internal and external account reviews.
- Reviewed established business practices and improved processes to reduce expenses while maintaining highest service quality standards.
- Promoted brand at industry events and through ongoing networking efforts.
- Collaborated with manufacturing and supply chain management.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Senior Drilling Engineer
Cougar Drilling Solutions
04.2019 - 03.2021
- Prepared directional plans, optimized, and controlled well trajectories in real time, in coordination with client and performing calculations & projections ahead as required, to achieve the best possible performance through optimized well delivery.
- Perform various engineering simulations such as hydraulics, BHA Design & BHA dynamic analysis, Jar Placement simulations etc.
- Perform Well design and anticollision analysis for different profiles of wells such as Vertical / S type/ J type / Horizontal, as well as run collision scans in realtime.
- Provide recommendations to achieve the best possible directional performance including Bit and BHA design.
- Well trained and familiar with various drilling software such as “Sysdrill, Win Serv, Compass and Wellplan”.
- Prepare daily and weekly reports and submit the Final Well Reports for each well drilled.
- Developed contingency plans for various scenarios including equipment failure or adverse conditions encountered during drilling operations.
- Enhanced team productivity by providing technical guidance and mentorship to junior engineers.
- Contributed to significant cost savings by optimizing bit selection based on formation characteristics and tool performance history analysis.
- Increased operational efficiency by adopting best practices in directional drilling control systems and downhole tools selection.
- Conducted thorough post-drilling evaluations to identify areas for improvement in future projects.
- Streamlined communication between teams, ensuring seamless collaboration during drilling operations.
- Performed comprehensive risk assessments to mitigate potential hazards, minimize downtime through meticulous planning, execution, and monitoring of well operations.
- Communicated with relevant internal and external parties on operations within proposed plan.
- Supervised and coordinated the operation for Cougar downhole rental drilling tools (Drilling Jars, Fishing Jars, Dogleg Reamers and Thrusters).
Drilling Engineer / Directional Driller
Cougar Drilling Solutions
09.2013 - 03.2019
- Create well profiles and trajectories as per client requirements and best practices with recommendations to achieve the best possible performance through optimized well delivery.
- Perform various engineering simulations such as hydraulics, BHA Design & BHA dynamic analysis, Jar Placement simulations etc.
- Perform Well design and anticollision analysis for different profiles of wells such as Vertical / S type/ J type / Horizontal, as well as Run Anti-Collision scan while drilling.
- Well trained and familiar with various drilling software such as “Sysdrill, Win Serv, Compass and Wellplan”.
- Provide recommendations to achieve the best possible directional performance including Bit and BHA design.
- Prepare daily and weekly reports and submit the Final Well Reports for each well drilled.
- Open hole sidetracks with cement plugs, Correction runs in vertical whole sections.
Wellsite / Data Engineer / Mud-Logger
Sperry Sun Drilling Service
05.2006 - 08.2013
- Identifying formation top and casing points.
- Offset well analysis and log interpretation, sample analysis and interpretations.
- Pore pressure and Overburden calculations.
- Monitoring and acquisition of geological and drilling parameters.
- Assist company man and wellsite operation geologist.
- Maintain and run data logging unit as team lead with focus on SQ and HSE.
- Troubleshooting and maintenance of equipment.
- Provide RealTime support to the rig floor in kick detection, hydrocarbon shows and other drilling and/or geological information and anomalies.
- Preparation of Daily Reports, Mud logs and Drilling Mechanics Logs.
Education
Master of Science - Geology
Department of Geology, University of Peshawar.
Peshawar, Pakistan01.2006
Skills
Well Planning, Drilling Engineering, Post Run Analysis & Optimization
Directional Drilling
Performance Analysis and Improvement
Incident Management and Investigation
Customer Satisfaction & Engagement
QHSE & Risk Mitigation
Service Quality Monitoring
Operations Support & Resource Allocation
Mentoring and training
Accomplishments
- Achieved and maintained highest market share for downhole drilling rental tools (54 Rigs).
- Achieved consecutively highest operating Efficiency of 99.5% or more in 2022, 2023.
- Achieved consecutively highest operating hours of 140k or more.
- Achieved highest EBITDA (28%) and EBIT (19%) for FY2023, exceeding budgeted KPIs.
- Achieved and exceeded budgeted revenue for FY2023, significantly.
- Successfully qualified new technology for TAQA with ARAMCO and generated revenue more than budgeted KPI.
Affiliations
- Member of Society of Petroleum Engineers (SPE).
Software
Sysdrill by Paradigm
Jar Pro by Kelsi Engineering
Compass, WellPlan and OpenWells by Landmark
Certification
First Aid and CPR
Timeline
Service Delivery Manager
TAQA WELL SERVICES
04.2021 - 06.2024
Senior Drilling Engineer
Cougar Drilling Solutions
04.2019 - 03.2021
Drilling Engineer / Directional Driller
Cougar Drilling Solutions
09.2013 - 03.2019
Wellsite / Data Engineer / Mud-Logger
Sperry Sun Drilling Service
05.2006 - 08.2013
Master of Science - Geology
Department of Geology, University of Peshawar.