Ishtiyak Ahmad

Completed investigations to check on reported errors, reproduce problems and trace faults.

Scanned systems, diagnosing and correcting equipment failures and performance issues.

Operating/Troubleshooting of the servers such as web-mail server, DB-server,Backing up the data locally and on cloud base DB's.

Integrated newly installed fingerprint machines with the main controller.

Managing the access points and printers at HQ and of the branches.

Managing and programming of the card payment machines.

Managing/integrating of the CCTV cameras by vendor software.

Managing/operating of the ERP gauge multiple subsystems like,

Installing, Managing & Troubleshooting Of Microsoft Windows,Server&Office.

Installing, Managing and Troubleshooting Hardware Devices and Drivers,Managing Files & Folder Permissions, PC Maintenance and Troubleshooting,Backup & Restoration of Data, Troubleshooting the Windows Boot Process.

Assembling & Disassembling a PC & Laptop, Troubleshooting & Maintenance Of PCs.

Installation of Various Software Applications, Configuration of Printer, Modem, Scanner.

Configuration And Fault Finding On Network Device, Cabling & Crimping For Systems,Network Devices Repeater, Hub, and Switches & Routers etc. TCP/IP Services.IP Addressing & Sub netting, DHCP, DNS, Print etc. Installation, Configuration Troubleshooting.

• Employed advanced troubleshooting and expert application knowledge to solve system user interface problems,Troubleshot operating systems, hardware and software problems to identify root causes.

• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Enforced periodic stock-takes, verifying records against physical goods to resolve errors.
• Directed execution of visual merchandising techniques to drive sales and increase foot traffic.
• Resolved customer complaints and answered queries about store products.
• Reduced customer wait times through optimized checkout processes.