ISHWAR SINGH
Riyadh
Summary
Experienced Assistant Restaurant Manager with keen eye for enhancing customer satisfaction and operational efficiency. Spearheaded initiatives that elevated guest experiences and streamlined service processes, resulting in improved customer retention and staff productivity. Recognised for hands-on leadership style that fosters team collaboration and drives results.
Overview
10
10
years of professional experience
Work history
Asst. Restaurant Manager
JON & VINNY’S, MJS Investment
Riyadh
2024.01 - 2026.07
- Staff complies with company policy.
- Training staff to follow restaurant procedures.
- Maintaining safety and food quality standards.
- Recording payroll data.
- Observe guest’s experiences in restaurant and anticipate their needs.
- Controlling operational costs and identifying ways to cut waste.
- Appraising staff performance.
- Interacting with the guests to get feedback on product quality and service levels.
- Planning the snag lists for maintenance team.
Restaurant Supervisor
Gastronomica
Riyadh
2022.01 - 2024.01
- Keeping customers happy and handling complaints.
- Organizing schedules Keeping track of employees hours.
- Ordering food, linens, gloves and other supplies while staying within budget limitations.
- Supervising daily shift operations.
- Ensuring all end of day cash outs are correctly completed.
- Coordinating daily front- and back-of-house restaurant operations.
Guest Service Associate
The leela Palace
New Delhi
2018.01 - 2019.01
- Welcomed guest with personable attitude and smile, offering to bring beverage order while reviewing menu options.
- Understand the customer need and up selling of the product.
- Ensured that all customers were happy with their meal as provided.
Food and Beverage Associate
Westin Hotel
Pune
2017.01 - 2018.01
- Serving food and drinks to guest.
- Worked carefully under the direction of supervisor.
- Learned serving techniques in order to better deal with more discerning customer.
Education
Bachelor - Hospitality management
Internship - undefined
Park Hyatt Goa Resort and Spa
Skills
- Restaurant Management
- Leadership
- Quality And Hygiene
- Time Management
- Guest Relations
- Restaurant software knowledge
- Operations management
- Cost-controls
- Staff coaching
- Cash reconciliation and handling
Language
English
Hindi
Accomplishments
- Got appreciation letter and “Care of the Guest” award from GM of the leela Palace Hotel.
- Scored 90 points in LQA audit.
Timeline
Asst. Restaurant Manager
JON & VINNY’S, MJS Investment
2024.01 - 2026.07
Restaurant Supervisor
Gastronomica
2022.01 - 2024.01
Guest Service Associate
The leela Palace
2018.01 - 2019.01
Food and Beverage Associate
Westin Hotel
2017.01 - 2018.01
Internship - undefined
Park Hyatt Goa Resort and Spa