Islam Ahmed

Established strong relationships with key stakeholders to enhance business growth.

• Conducted regular performance reviews, leading to increased staff satisfaction.
• Successfully revamped the restaurant menu recipes and re-priced items to achieve the required profit margin while maintaining consistent quality across all locations.
• Developed and implemented a comprehensive marketing strategy to enhance brand visibility and customer engagement.
• Spearheaded the opening of a new branch, contributing to the expansion of the restaurant chain.
• Oversaw the operational efficiency of multiple branches, ensuring seamless coordination and high performance across all teams.
• Sourced suppliers for raw materials at competitive prices, effectively reducing operational costs.

• Conducted food cost analysis and implemented pricing strategies for profitability.
• Addressed operational challenges by developing SOPs and training staff on food safety.
• Innovated menu offerings based on market trends and customer feedback.
• Strengthened financial performance through budgeting and expense reduction measures.
• Implemented new menus, improved dining experience.
• Developed relationships with suppliers for better inventory management.

• Increased efficiency by analyzing sales reports and managing procurement processes.
• Enhanced customer engagement via promotional strategies and service programs.
• Reduced costs through optimized inventory and waste management.

• Delivered exceptional customer service by managing team strategies and addressing complaints.
• Boosted financial performance through cost reduction and efficient payroll management.
• Promoted brand loyalty through targeted marketing and promotional activities.
• Managed daily operations for smooth restaurant functioning.

• Purchased adequate quantities of food, beverages, equipment and supplies
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
• Identified team weak points and implemented corrective actions to resolve concerns
• Developed, implemented and managed business plans to promote profitable food and beverage sales
• Increased sales through effective business planning and strategic initiatives.

• Trained staff to excel in customer-facing and kitchen roles, fostering teamwork.
• Improved operational processes to enhance productivity and minimize waste.
• Directed FOH and BOH teams to maintain high standards and smooth operations.
• Oversaw daily floor operations, ensuring a high level of service quality.
• Tracked inventory levels regularly to prevent shortages or excesses.

• Delivered training programs to enhance staff performance and service quality.
• Resolved customer complaints diplomatically, boosting satisfaction and loyalty.
• Organized work schedules to meet operational needs effectively.
• Developed successful promotional strategies for increased patronage.

• Developed strong customer service and organizational skills.
• Assisted in food preparation and event management with attention to detail.