Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Islam Akkilah

Riyadh

Summary

Results-driven L1 Operations Engineer skilled in system monitoring, network security, and technical support. Proven ability to resolve issues efficiently, ensuring compliance and uptime. Dedicated professional with a solid background in IT operations and engineering. Expertise in system performance monitoring, contributing to cross-departmental collaboration and regulatory compliance. Seeking to enhance operational efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

L1 Operation Engineer

Telenity
Riyadh
12.2022 - Current
  • Monitored system operations to ensure safety and compliance with regulations.
  • Worked closely with other departments, such as performance, support, and IT teams.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Monitored system performance and resolved issues promptly to ensure uptime.

IT Engineer

NAQI
Riyadh
09.2021 - 04.2022
  • Configured and maintained network systems to ensure optimal performance.
  • Assisted in troubleshooting hardware and software issues for users.
  • Implemented security protocols to protect sensitive company information.
  • Conducted regular system updates to enhance functionality and security.
  • Collaborated with team members on IT support projects and initiatives.

IT Enginner

Shamsan AL-Sohaibi
Jeddah
02.2020 - 09.2020
  • Monitored network security to protect sensitive company information.
  • Installed and configured hardware and software systems for optimal performance.
  • Provided technical support to staff, resolving issues promptly and efficiently.

Education

Master of Science - Software Engineering

University Malaysia Pahang (UMP)
Malaysia
06-2019

Bachelor of Science - INFORMATION TECHNOLOGY & COMPUTING

Arab Open University
Jeddah
12-2015

Skills

  • Network troubleshooting
  • System performance monitoring
  • Cybersecurity protocols
  • Hardware configuration

Languages

Arabic
First Language
English
Advanced (C1)
C1

Timeline

L1 Operation Engineer

Telenity
12.2022 - Current

IT Engineer

NAQI
09.2021 - 04.2022

IT Enginner

Shamsan AL-Sohaibi
02.2020 - 09.2020

Master of Science - Software Engineering

University Malaysia Pahang (UMP)

Bachelor of Science - INFORMATION TECHNOLOGY & COMPUTING

Arab Open University

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Islam Akkilah