ISLAM ELSAMBOLY
Account Manager
Riyadh,KSA
Summary
Dynamic leader with proven success in event management at Btl and sales leadership across Dell, MSI, Asus, and Lenovo. Excelled in boosting sales and orchestrating memorable events by leveraging skills in team leadership, guest relations, and supply management. Achieved consistent sales targets and enhanced client satisfaction through strategic planning and cross-functional team collaboration. Creative event organizer with success in planning and executing small to large weddings from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust vendor partnerships to mutually build businesses.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
Dell
Riyadh, Riyadh Region
04.2015 - 05.2024
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed and implemented strategies to increase client retention.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Negotiated prices, terms of sale and service agreements.
Assistant Events Manager
Btl
09.2015 - 05.2024
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Generated ideas to enhance and expand current event offerings.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Trained and supervised event staff to complete tasks on time.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Supported the Event Manager in overseeing all aspects of event production from concept to completion
Sales Team Leader
Dell
03.2013 - 02.2014
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Trained team members in successful strategies to meet operational and sales targets.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Sales Team Leader
MSI & Asus & Lenovo
Jeddah, Riyadh Region
03.2011 - 02.2013
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Trained team members in successful strategies to meet operational and sales targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Boosted sales by implementing effective training programs for new and existing employees.
- Managed budgets effectively while maintaining proper inventory levels throughout the year ensuring optimal profitability without compromising service quality.
Education
Faculty of Law -
Fculty of Law, Cairo University
Egypt 01.2006 - 07.2010
Skills
Team leadership and supervision
Cross-functional teams leadership
Guest Management
Social Media Management
Client meetings
Guest Relations
Supply Management
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Assistant Events Manager
Btl
09.2015 - 05.2024
Account Manager
Dell
04.2015 - 05.2024
Sales Team Leader
Dell
03.2013 - 02.2014
Sales Team Leader
MSI & Asus & Lenovo
03.2011 - 02.2013
Faculty of Law -
Fculty of Law, Cairo University
01.2006 - 07.2010
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