ISLAM ELSERRY
JEDDAH,KSA
Summary
Dynamic professional in Key Account management with expertise in sales and market development, strategic project management at Almadar Medical Service, driving market expansion and achieving 2-3M Rs revenue growth., and vendor relationship building. Proficient in Arabic and English, leveraging language skills to enhance customer relationship management and negotiations. Adept at conducting market and competitive analysis to drive strategic planning management. Committed to training and supervision, fostering growth within teams while achieving organizational goals. Driven individual with strategic mindset and exceptional communication skills, bringing solid background in relationship management and business development. Possesses highly relevant transferable skills in negotiation and client engagement, combined with soft skills in problem-solving and leadership. Aims to drive growth and foster long-term partnerships in Senior Key Account Manager role.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior key account manager
Almadar Medical Services
Jeddah, Mecca Region
12.2014 - Current
- Tracked competitor activities for strategic positioning within market.
- Drove brand awareness by participating in networking events.
- Executed persuasive sales pitches, resulting in increased confidence and sales as applications specialist, and hands on practice working with end users in workshops and operations rooms.
- Contributed to learning new healthcare technologies with several global companies, which developed expertise in keeping up with market and developing marketing solutions B2B with clients.
- Applied critical thinking to analyses problems, evaluate solutions and select best decisions.
- Guaranteed forecast and market survey for strong stock availability for selling operation, contributing to 30% year-on-year sales revenue growth.
- Monitored sales performance against targets achievement at least 90% of goals up to 110%.
- Participated in work in all units of company in conjunction with its growth (Anesthesia - Respiratory Care - Nursing - Vascular access - Pain Management)
- Strengthened customer relationships via effective CRM systems management in western area for 12 years in private and government sectors.
Product specialist
WAISCO Group
Jeddah, Mecca Region
10.2011 - 11.2014
- Strengthening customer relationships through scientific product demonstrations and providing training at universities by international specialists.
- Conducted market research to identify potential new products from global manufacture & local suppliers.
- Coordinated with marketing teams to create effective product promotion strategies.
- Implemented pricing strategies in line with market trends and company objectives.
- Prepared persuasive presentations to support final stage negotiations in bidding process.
- Winning numerous government tenders to equip scientific and university laboratories and achieving sales of no less than five million per year.
Sales representative
Arabian Solutions - IT Solution
Jeddah, Mecca Region
10.2010 - 09.2011
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Identified potential leads, resulting in improved sales performance.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Adding large projects to company with representative clients in Kingdom of Saudi Arabia such as (Abdullah Hashim CO.), (LINDE GAS)
Assistant manager, customer service
Crystal Shipping Agencies-Petroleum Services
Alexandria, Egypt
08.2008 - 07.2010
- Leveraged knowledge of company offerings to provide accurate information to inquiries from customers, increasing their product understanding.
- Developing customer relationships with foreign and local seafarers.
- Supervising ship supply price quotes and deliveries at ports
- Oversaw daily operations, ensuring exceptional customer experiences at all times.
Education
Bachelor of Commerce - Accounting, Business administration
AL-AZHAR UNUVERISTY
Cairo, Egypt 10.2001 - 05.2007
Diploma - Arbitration Consultant in Arbitration of Investment Disputes and Drafting Contracts
The International Arbitration Organization
Cairo, Egypt 11.2016 - 11.2016
Master of Business Administration - Strategic Planning Management, Project Management
International Business Academy of Switzerland
Swaziland, Zurich 05.2025 -
Skills
- Sales & Market Development
- Strategic project Management
- Training & supervision
- Market & Competitive Analysis
- Vendor Relationship Building
- Negotiations & Close deal
- Customer Relationship Management (CRM) systems
- Strategic Planning Management
Languages
Arabic
Native
English
Advanced
Affiliations
- Reading
- Drawing
- Exercises
- Meditation
Certification
- International Arbitration Consultant Certificate Investment Disputes Arbitration & Contract Drafting | The International Arbitration Organization.
- (TOT) Training of trainers - RS Global academy
- Advanced Pain Management, Temperature Management, Airway Management – Vascular access- Smiths Medical UK
- Vein Viewer Access - Christie Medical USA
- Pain Management (Radio Frequency) - AVANOS USA
- IV therapy – IV WATCH USA
Timeline
Master of Business Administration - Strategic Planning Management, Project Management
International Business Academy of Switzerland
05.2025 -
Diploma - Arbitration Consultant in Arbitration of Investment Disputes and Drafting Contracts
The International Arbitration Organization
11.2016 - 11.2016
Senior key account manager
Almadar Medical Services
12.2014 - Current
Product specialist
WAISCO Group
10.2011 - 11.2014
Sales representative
Arabian Solutions - IT Solution
10.2010 - 09.2011
Assistant manager, customer service
Crystal Shipping Agencies-Petroleum Services
08.2008 - 07.2010
Bachelor of Commerce - Accounting, Business administration
AL-AZHAR UNUVERISTY
10.2001 - 05.2007