Islam Mohamed
Riyadh
Summary
With 15+ years of experience in the telecom industry, I’ve worked with leading service providers like Ericsson, Etisalat, and STC across international markets including Indonesia, Bahrain, Egypt, and Saudi Arabia.
I started my career as a Telecommunications Engineer and, over the past 6 years, have specialized in IT Infrastructure Engineering — leading key projects to improve system performance, reliability, and scalability.
I hold a Master’s degree in Software Engineering, which complements my infrastructure expertise and supports my passion for building efficient, future-ready tech solutions
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work history
Senior IT Infrastructure Engineer Team leader
STC (Qeema Outsourced)
Riyadh
06.2024 - 04.2025
- Team Leadership: Led a team of IT infrastructure engineers, fostering collaboration and ensuring high-quality service delivery.
- Infrastructure and Servers Management: Oversaw the design, implementation, and maintenance of IT infrastructure, including servers, networks, and security systems, ensuring alignment with business objectives and optimal performance.
- Technical Expertise: Resolved complex technical issues and provided guidance on best practices in infrastructure and server management.
- Project Management: Managed infrastructure projects from planning to execution, ensuring timely delivery within budget and quality standards.
- Security and Compliance: Implemented security measures and ensured compliance with industry standards and regulations.
- Performance Optimization: Monitored infrastructure and server performance, identifying opportunities for optimization and scalability.
- Vendor and Resource Management: Managed vendor relationships and allocated resources effectively to meet project needs.
- Documentation: Maintained comprehensive documentation and reported on infrastructure performance and team achievements.
Senior IT Infrastructure Engineer
STC (Qeema Outsourced)
Riyadh
02.2021 - 05.2024
- Work collaboratively with the development team to design solutions for infrastructure setup, configuration, and automation, primarily on the cloud
- Support, monitor, and maintain the applications and environment
- Work across project teams to ensure continuous operation of build and test systems enforce standards and best practices.
- Design application/infrastructure, networking, application deployment and management, server provisioning and maintenance, and platform automation
- Application clustering/load balancing concepts and technologies
- Linux administration (e.g. Ubuntu, RedHat/CentOS)
- Setting up a continuous integration environment with Jenkins, etc...
RPA Operation (Head of the Deployment)
STC (Qeema Outsourced)
Riyadh
09.2019 - 01.2021
- Responsible to move new or changed Processes to live Environments.
- Coordinate with management to develop a deployment communication plan and deployment continuity plan.
- Evaluate existing deployment procedures and recommend improvements.
- Monitoring all servers and environments to make sure that everything is working normally.
- Assist in deployment risk assessment and mitigation activities.
- Responsible for incident management to make sure the service is back again to work ASAP.
- Schedule meetings and report deployment status to management on regular basis.
- Analyze deployment issues and provide effective resolutions.
- · Provide 24×7 customer support.
Installation Engineer Material Handler
Ericsson Egypt LTD (Etisalat Account)
Cairo
10.2015 - 03.2019
- Identifying WBS locations in a warehouse for new equipment contracts received and ongoing contracts.
- Review shipments for any discrepancies.
- Making Allocation Sheets based on release materials daily to claim PAC after the acceptance process.
- Provide stock and outbound reports to customers.
- Allocating material released from the warehouse to sites based on related contracts.
- Managing returns to the warehouse and the warranty material tracking.
- Managing stolen and faulty material.
- Provide requested customer reports for all material contracts.
- Handled and supervised the material transfer and labeling from DHL to ARAMEX.
- Revise all materials to match SAP System (Ericsson) and Optilog
- (Aramex) VS Etisalat ERB System to avoid any discrepancies.
IE Team Leader
Ericsson Egypt LTD
Cairo
08.2013 - 09.2015
- Monitor IE Team performance and report on metrics.
- Handling Work between customer and project.
- Provided technical support for installation issues and critical site problems.
- Customer interface and Project to handle the target.
- Coordinate all activities related to the document control procedure & technical document.
- Set clear Team Goals.
- Delegate tasks and set deadlines.
- Listen to team members’ feedback and resolve any issues or conflicts.
IE Engineer
Ericsson Egypt LTD (Etisalat Account)
Cairo
02.2010 - 07.2013
- Check and analyze survey reports provided by Survey Team.
- Conducted site survey and inspection in preparation for installation of new and existing Radio Base Station (RBS) and Transmission Link-up site.
- Coordinated with Radio Network Design (RND), Transmission Network Design (TND), and Civil Works Department to achieve the optimum design for a particular site.
- Ensured that all RBS/BTS/TRM installation engineering rules, methods & work instructions are updated and followed.
- Create the needed documentation (SID) for TRM, ROT, and 3G system installation following the standard Ericsson.
- Create material orders on SAP System.
Education
Master of Engineering - Software
Cairo University
/2022 - /2024
Diploma - Software Engineering
Cairo University
/2021 - /2022
Bachelor - Information Systems
Alson Academy
Cairo /2004 - 01.2008
Skills
- Solution implementation capability
- Hardware troubleshooting
- Storage area networks experience
- Patch management
- Infrastructure design
- DevOps principles
- Network engineering
- Server administration
- Linux operating systems
- Compliance understanding
- Cloud computing
- Real-Time system monitoring
- Networking
- Service delivery
Certification
- Red Hat Certified Administrator (RHCSA)
- ITIL Foundation Certificate in IT Service Management
- UiPath RPA Developer Advanced Diploma
- Microsoft Certified IT Professional (MCITP)
Languages
English
Arabic
Accomplishments
• Spearheaded the implementation of an IT asset management system, enabling accurate tracking of hardware and software across the organization.
• Integrated patch management tools to ensure proactive vulnerability mitigation and system compliance.
• Developed centralized monitoring and dashboard solutions using Metabase, enhancing infrastructure health and performance visibility.
Timeline
Senior IT Infrastructure Engineer Team leader
STC (Qeema Outsourced)
06.2024 - 04.2025
Senior IT Infrastructure Engineer
STC (Qeema Outsourced)
02.2021 - 05.2024
RPA Operation (Head of the Deployment)
STC (Qeema Outsourced)
09.2019 - 01.2021
Installation Engineer Material Handler
Ericsson Egypt LTD (Etisalat Account)
10.2015 - 03.2019
IE Team Leader
Ericsson Egypt LTD
08.2013 - 09.2015
IE Engineer
Ericsson Egypt LTD (Etisalat Account)
02.2010 - 07.2013
Master of Engineering - Software
Cairo University
/2022 - /2024
Diploma - Software Engineering
Cairo University
/2021 - /2022
Bachelor - Information Systems
Alson Academy
/2004 - 01.2008
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