Hi, I’m
Islam Mohamed Abdel latif
Travel Consultant
Riyadh
Overview
7
years of professional experience
Work history
AKBAR TRAVELS RIYADHRiyadh
HOLIDAY EXECUTIVE
01.2023 - Current
Job overview
- Responsible for handling flight reservations, issuing tickets, and providing customer support for corporate and waking customer
- Provided outstanding customer service, ensuring full understanding of brochure, contents and booking conditions.
- Advised customers on visas and travel safety.
- .
- Issued tickets and refunds with strong Amadeus knowledge, using automated workflows to drive efficiency.
- Determined exact customer requirements and recommended destinations to suit.
- Employed strong product and systems knowledge to handle booking enquiries.
- Conducted calls professionally and politely to maintain excellent service standards.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Completed bookings and reservation amendments using hospitality property management software.
BONJOUR TOURS
Finaical manager
08.2020 - 11.2022
Job overview
- Provide financial reports and interpret financial information to managerial staff while recommending further courses of action
- Advise on investment activities and provide strategies that the company should take
- Maintain the financial health of the organization
- Analyze costs, pricing, variable contributions, sales results and the company's actual performance compared to the business plans
- d objectives, and design a framework for these to be met
- Manage the preparation of the company's budget
- Liase with auditors to ensure appropriate monitoring of company finances is maintained
- Correspond with various other departments, discussing company plans and agreeing on future paths to be taken.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Set targets for seasonal holiday and tour sales to achieve revenue goals.
- Created and communicated clear, detailed itineraries ahead of travel.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Evaluated staff and customer feedback to improve branch operations.
- Performed monthly and quarterly employee performance appraisals.
Akbar Travel
Ticketing officer / help desk
04.2019 - 06.2020
Job overview
- Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
- Communicating with customers to answer questions about tickets, pricing, or flight schedules
- Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
- Entering customer information into a computer system to issue tickets or update records
- Ticketing agent jobs that involve processing electronic ticketing requests for customers or agents over the phone
- Explaining airport rules and procedures to passengers prior to boarding flights
- Processing refunds for lost or damaged tickets or reservation errors
- Explaining applicable fees and taxes for each ticket
- Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Conducted calls professionally and politely to maintain excellent service standards.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Informed clients about cancellation policy and associated penalties.
Aman Travel
Travel consultant
09.2017 - 03.2019
Job overview
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc
- Diagnose the clients' specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs, etc)
- Collect deposits and balances
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with key persons
- Keep financial statements and documents
- Reach the revenue and profit targets.
Reem tours
ACCOUNTANT
12.2014
Job overview
- Manage all accounting transactions
- Prepare budget forecasts
- Publish financial statements in time
- Handle monthly, quarterly and annual closings
- Reconcile accounts payable and receivable
- Ensure timely bank payments
- Compute taxes and prepare tax returns
- Manage balance sheets and profit/loss statements
- Report on the company's financial health and liquidity
- Audit financial transactions and documents
- Reinforce financial data confidentiality and conduct database backups when necessary
- Comply with financial policies and regulations.
Skills
- Customer Service
- Problem-solving
- Communication skills
- Strategic Planning
- Public Relations
- Accounting
Languages
Arabic and English
Personal Information
- Date of birth: 03/23/90
- Nationality: Egyptian
Timeline
HOLIDAY EXECUTIVE
AKBAR TRAVELS RIYADH
01.2023 - Current
Finaical manager
BONJOUR TOURS
08.2020 - 11.2022
Ticketing officer / help desk
Akbar Travel
04.2019 - 06.2020
Travel consultant
Aman Travel
09.2017 - 03.2019
ACCOUNTANT
Reem tours
12.2014