Overview
Work history
Skills
Languages
Personal Information
Timeline
Hi, I’m

Islam Mohamed Abdel latif

Travel Consultant
Riyadh
Islam Mohamed Abdel latif

Overview

7
years of professional experience

Work history

AKBAR TRAVELS RIYADH
Riyadh

HOLIDAY EXECUTIVE
01.2023 - Current

Job overview

  • Responsible for handling flight reservations, issuing tickets, and providing customer support for corporate and waking customer
  • Provided outstanding customer service, ensuring full understanding of brochure, contents and booking conditions.
  • Advised customers on visas and travel safety.
  • .
  • Issued tickets and refunds with strong Amadeus knowledge, using automated workflows to drive efficiency.
  • Determined exact customer requirements and recommended destinations to suit.
  • Employed strong product and systems knowledge to handle booking enquiries.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • Maintained smooth operations through careful management of office workflow and administrative processes.
  • Completed bookings and reservation amendments using hospitality property management software.

BONJOUR TOURS

Finaical manager
08.2020 - 11.2022

Job overview

  • Provide financial reports and interpret financial information to managerial staff while recommending further courses of action
  • Advise on investment activities and provide strategies that the company should take
  • Maintain the financial health of the organization
  • Analyze costs, pricing, variable contributions, sales results and the company's actual performance compared to the business plans
  • d objectives, and design a framework for these to be met
  • Manage the preparation of the company's budget
  • Liase with auditors to ensure appropriate monitoring of company finances is maintained
  • Correspond with various other departments, discussing company plans and agreeing on future paths to be taken.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Set targets for seasonal holiday and tour sales to achieve revenue goals.
  • Created and communicated clear, detailed itineraries ahead of travel.
  • Conducted regular branch staff meetings to communicate goals and objectives.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Evaluated staff and customer feedback to improve branch operations.
  • Performed monthly and quarterly employee performance appraisals.

Akbar Travel

Ticketing officer / help desk
04.2019 - 06.2020

Job overview

  • Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
  • Communicating with customers to answer questions about tickets, pricing, or flight schedules
  • Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
  • Entering customer information into a computer system to issue tickets or update records
  • Ticketing agent jobs that involve processing electronic ticketing requests for customers or agents over the phone
  • Explaining airport rules and procedures to passengers prior to boarding flights
  • Processing refunds for lost or damaged tickets or reservation errors
  • Explaining applicable fees and taxes for each ticket
  • Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal.
  • Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
  • Informed clients about cancellation policy and associated penalties.

Aman Travel

Travel consultant
09.2017 - 03.2019

Job overview

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc
  • Diagnose the clients' specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs, etc)
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences to maintain familiarity with tourism trends
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Keep financial statements and documents
  • Reach the revenue and profit targets.

Reem tours

ACCOUNTANT
12.2014

Job overview

  • Manage all accounting transactions
  • Prepare budget forecasts
  • Publish financial statements in time
  • Handle monthly, quarterly and annual closings
  • Reconcile accounts payable and receivable
  • Ensure timely bank payments
  • Compute taxes and prepare tax returns
  • Manage balance sheets and profit/loss statements
  • Report on the company's financial health and liquidity
  • Audit financial transactions and documents
  • Reinforce financial data confidentiality and conduct database backups when necessary
  • Comply with financial policies and regulations.

Skills

  • Customer Service
  • Problem-solving
  • Communication skills
  • Strategic Planning
  • Public Relations
  • Accounting

Languages

Arabic and English

Personal Information

  • Date of birth: 03/23/90
  • Nationality: Egyptian

Timeline

HOLIDAY EXECUTIVE

AKBAR TRAVELS RIYADH
01.2023 - Current

Finaical manager

BONJOUR TOURS
08.2020 - 11.2022

Ticketing officer / help desk

Akbar Travel
04.2019 - 06.2020

Travel consultant

Aman Travel
09.2017 - 03.2019

ACCOUNTANT

Reem tours
12.2014

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Islam Mohamed Abdel latifTravel Consultant