Islam Mohamed Fouad
Business Operations Senior Manager
Riyadh,01
Summary
Business Operations Senior Manager with 15+ years of experience leading cross-functional teams, optimizing workflows, and driving transformation across telecom, tech, and mobility sectors. Skilled in ERP implementation (Odoo), M2M/IoT platform management, and aligning strategy with execution. Proven ability to improve KPIs, enhance customer satisfaction, and lead scalable, data-driven operations.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
Work History
Business Operation Senior Manager
SaudiEx
Riyadh
10.2024 - Current
- Company Overview: SaudiEx is a company focused on providing quality order management and customer service solutions. Website: https://saudiex.com.sa/
- Oversee the Quality, Order Management, Customer Service, and Training teams, ensuring service excellence and consistently high levels of customer satisfaction.
- Led the successful implementation of Odoo ERP across all departments, enabling seamless integration and improved operational visibility.
- Established and optimized key business processes to enhance organizational efficiency and workflow alignment.
- Expert in managing M2M SIM platforms, including Jasper (Mobily), IoT (STC), Vodafone, and MAVOCO (Zain), with deep knowledge of package management, rate plans, SIM activations, orders, and cancellations.
- Skilled in streamlining operations to increase efficiency, reduce costs, and improve turnaround times.
- Proven track record of leading strategic initiatives that align execution with business goals and drive measurable impact.
- Strong background in performance improvement, process reengineering, and fostering cross-functional collaboration across departments.
- Experience across diverse sectors, with a focus on delivering measurable business outcomes.
- SaudiEx is a company focused on providing quality order management and customer service solutions. Website: https://saudiex.com.sa/
Order Management & Sales Support Manager
SaudiEx
09.2023 - 10.2024
- Company Overview: SaudiEx is a company focused on providing quality order management and customer service solutions. Website: https://saudiex.com.sa/
- Collaborating closely with the Chief of Business Operations to manage the end-to-end order fulfillment process, ensuring timely and accurate deliveries.
- Auditing new sales order requirements in the ERP system to ensure alignment with company policies.
- Tracking and analyzing sales performance, including leads, opportunities, achievements, and targets.
- Providing structured support to the sales team by coordinating with the presales team, sharing up-to-date product information, proposals, and sales kits.
- Monitoring operational workflows and installation plans to ensure services are delivered to customers in accordance with the project schedule and SLA commitments.
- Committed to maintaining high levels of customer satisfaction through effective service and delivery management.
- Driving continuous improvement initiatives with a strong focus on understanding customer needs in IoT and M2M communication environments.
- SaudiEx is a company focused on providing quality order management and customer service solutions. Website: https://saudiex.com.sa/
Business Performance Leader
Machinestalk
09.2022 - 09.2023
- Company Overview: Machinestalk is a company specializing in smart city solutions and mobility. Website: http://www.machinestalk.com/
- Working closely with the Smart Cities & Mobility VP to manage Teams Performance and planning activities.
- Overseeing The data analytics department.
- Ability to detail the organization’s strategic objectives into operational tasks.
- Gathering and analyzing data to evaluate the performance of sales, bidding, operation, and presales teams.
- Define rules and procedures with managers to attain the company’s goals.
- Monitor the company’s main KPIs vs. targets and provide corrective strategic advice.
- Staying updated on what state-of-the-art means, be it system or people management.
- Machinestalk is a company specializing in smart city solutions and mobility. Website: http://www.machinestalk.com/
Sales Support Supervisor
Machinestalk
12.2019 - 08.2022
- Company Overview: Machinestalk is a company specializing in smart city solutions and mobility. Website: http://www.machinestalk.com/
- Working closely with the VP of Sales to manage sales support and planning activities.
- Overseeing sales revenue, customer PO, contracts, and sales reports.
- Lead order fulfillment success with all the stakeholders.
- Provide data analytics, achievements, target, KPIs, and the sales growth.
- Identify where improvement is needed in sales practices.
- Machinestalk is a company specializing in smart city solutions and mobility. Website: http://www.machinestalk.com/
Sales Support Specialist
Machinestalk
11.2018 - 11.2019
- Company Overview: Machinestalk is a company specializing in smart city solutions and mobility. Website: http://www.machinestalk.com/
- Monitor sales performance through sales tracking tools and report progress.
- Provide the sales team with data reports and sales guides.
- Working knowledge of Sales Force software and BI data analysis.
- Manage problems solving with customer orders, accounts and other related issues.
- Machinestalk is a company specializing in smart city solutions and mobility. Website: http://www.machinestalk.com/
Chief Accountant
Tawthiq Co.
01.2013 - 11.2018
- Company Overview: Tawthiq Co. is a company providing various business services. Website: https://tawthiq.sa/
- Tawthiq Co. is a company providing various business services. Website: https://tawthiq.sa/
Education
Business Administration
Menoufia University
06.2009
Skills
- Order Management
- Analytical Skills
- M2M SIM Platforms Controller
- Business Intelligence (BI)
- Processes
- Leadership
- Sales Force
- Odoo
- Business Transformation
- Forecasting
- Business Management
- Service Planning
- Key Performance Indicators
- Microsoft Office
Competencies And Skills
- Order Management
- Analytical Skills
- M2M SIM Platforms Controller
- Business Intelligence (BI)
- Processes
- Leadership
- Sales Force
- Odoo
- Business Transformation
- Forecasting
- Business Management
- Service Planning
- Key Performance Indicators
- Microsoft Office
Training
- OKR Training, 01/24
- Six Sigma, 05/23
- Interactive Dashboard Using Power BI, 03/23
- Business Process Management, 01/23
- Present Your Data by Excel, 05/20
- ICDL Certificate
- Communication Skills Course
Timeline
Business Operation Senior Manager
SaudiEx
10.2024 - Current
Order Management & Sales Support Manager
SaudiEx
09.2023 - 10.2024
Business Performance Leader
Machinestalk
09.2022 - 09.2023
Sales Support Supervisor
Machinestalk
12.2019 - 08.2022
Sales Support Specialist
Machinestalk
11.2018 - 11.2019
Chief Accountant
Tawthiq Co.
01.2013 - 11.2018
Business Administration
Menoufia University
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