Hi, I’m
Islam Zidan
Riyadh
Summary
An energetic professional with over twenty years of experience in planning, designing, implementing and managing computer networks, system and server administration and network security; Creative approach to application re-engineering for market retention; Offering exceptional combinations of technology and management skills along with excellent interpersonal skills; Effective team player who can also work independently under immense pressure; Obtained a BS in Electronic Archival from Cairo University and attended training courses on Systems and Network Administration at reputable institutes
Overview
20
years of professional experience
1
Certification
Work History
Al-Rowad International Schools Co.
Technical Support Executive
06.2023 - Current
Job overview
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Served as a subject matter expert on key technologies, providing guidance and expertise to colleagues when needed.
- Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.
- Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
Al-Rowad International Schools
Acting IT Manager
07.2022 - 05.2023
Job overview
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
Al-Rowad International Schools
Technical Support Team Leader
11.2008 - 07.2022
Al-Khaleej Training Center
ICT Teacher
05.2008 - 07.2008
Alkhaleej Computers Systems Trading Co. Ltd.
Head of IT
05.2007 - 04.2008
Shoaa Alawsham Computer Services
IT Technician
04.2006 - 03.2007
Al-Ahram Computer Services
IT Technician
03.2005 - 03.2006
Education
Cairo University
Bachelor of Science from Electronic Archival
Institute of Computer Science
Bachelor of Science
University Overview
Future Training Center
Skills
- Operating Systems: Linux, Apple OS, Windows & Windows Server
- Platforms & Servers: Exchange Servers, Active Directory, Google workspace, Schoology LMS system, Fedena ERP System
- Networking: TCP/IP, DNS, DHCP, Ethernet, Access Lists, voice
- Network Devices: Huawei Routers and Huawei Manageable Switches, Avaya, LG Supersign CMS, Avaya Call Reporting Ncomputing
- Network Security: FortiGate firewall, Cyberoam firewall
- CCTV System: ACTi and Hikvision Network cameras Installing and configuring
- Database Tools: MS SQL Server, MS Access
- Other Tools: Adobe Photoshop, MS Office , VMWare Workstation, Symantec Backup-Exec 12, SSH Client, Putty and Win-SCP, Net Support
- Mastery of operating systems, networks, hardware and software
- Excellent problem-solving skills
- Ability to detect, diagnose and resolve problems and provide a simplified elaboration to non-IT professionals
- Proven ability to priorities, work under pressure and meet deadlines
- Installing and configuring hardware and computer operating systems and software
- Monitoring and maintaining computer systems and networks
- Guiding staff and clients through a series of actions, either face to face or remotely to set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Providing support, including procedural documentation and relevant periodic reports
- – Following diagrams and written instructions to fix errors or set up a system
- Supporting roll-out of new applications
- Setting up new users' accounts and profiles and dealing with password issues
Certification
- MCSA
- Red Hat Linux
- Cisco Certified Network Associate (CCNA) Training -2011
- MikroTik Routers and Wireless 2008
- ICDL 2006
Accomplishments
- Appreciation Certificate awarded by Al-Rowad International schools, in recognition of helping the organization meet the Cognia Accreditation standards
- Appreciation Certificate awarded by AlRowad International Schools for establishment and supervision of a rigorous networking solution while minimizing downtime
- Afif Directorate of Education (Educational Training Center).
Timeline
Technical Support Executive
Al-Rowad International Schools Co.
06.2023 - Current
Acting IT Manager
Al-Rowad International Schools
07.2022 - 05.2023
Technical Support Team Leader
Al-Rowad International Schools
11.2008 - 07.2022
ICT Teacher
Al-Khaleej Training Center
05.2008 - 07.2008
Head of IT
Alkhaleej Computers Systems Trading Co. Ltd.
05.2007 - 04.2008
IT Technician
Shoaa Alawsham Computer Services
04.2006 - 03.2007
IT Technician
Al-Ahram Computer Services
03.2005 - 03.2006
Cairo University
Bachelor of Science from Electronic Archival
Institute of Computer Science
Bachelor of Science
Similar Profiles
Abd El Hakim SalahAbd El Hakim Salah
English/Economics Teacher at New Castle International SchoolEnglish/Economics Teacher at New Castle International School
NELISIWE MTHEMBUNELISIWE MTHEMBU
Lead Teacher at Rowad Al Khaleej International SchoolsLead Teacher at Rowad Al Khaleej International Schools
Bassant MuradBassant Murad
English Language Teacher - Elementary at Dar Al Rowad Model Schools - American DiplomaEnglish Language Teacher - Elementary at Dar Al Rowad Model Schools - American Diploma
Afroze SherifAfroze Sherif
ERP Specialist & IT Specialist at Alfaraa Arabia & Unibeton ReadymixERP Specialist & IT Specialist at Alfaraa Arabia & Unibeton Readymix
ABRAR ALSHARIFABRAR ALSHARIF
Post-Merger Integration Manager - M&A / Acquisition at Saudi Investment Recycling CompanyPost-Merger Integration Manager - M&A / Acquisition at Saudi Investment Recycling Company