3Ds Max
Islam Fouad
Operation Manager
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
16
16
years of professional experience
Work History
Operations Manager
Rattan House Furniture
2019.01 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Operations Assistant
Rattan House Furniture
2016.10 - 2018.12
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed comprehensive reports to inform management decisions.
Operations Assistant
Al Sharif Fouad Abdullah Est
2013.03 - 2016.09
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Warehouse Manager
Park Regency Resort
2012.01 - 2013.02
Warehouse Assistant
Park Regency Resort
2010.08 - 2011.12
Warehouse Worker
Park Regency Resort
2008.11 - 2010.08
Education
Bachelor's Degree in Commerce - Accounting
Alexandria University
Alexandria, Egypt 2001.04 -
Skills
Operations Management
Problem-Solving
Customer Service
Process Improvement
Staff Management
Supplier Sourcing
Contract Negotiation
Sales background
Software
Photoshop
Microsoft Office
AI Tools
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Operations Manager
Rattan House Furniture
2019.01 - Current
Operations Assistant
Rattan House Furniture
2016.10 - 2018.12
Operations Assistant
Al Sharif Fouad Abdullah Est
2013.03 - 2016.09
Warehouse Manager
Park Regency Resort
2012.01 - 2013.02
Warehouse Assistant
Park Regency Resort
2010.08 - 2011.12
Warehouse Worker
Park Regency Resort
2008.11 - 2010.08
Bachelor's Degree in Commerce - Accounting
Alexandria University
2001.04 -