3Ds Max
Islam Fouad
Operation Manager
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
16
16
years of professional experience
Work History
Operations Manager
Rattan House Furniture
2019.01 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Operations Assistant
Rattan House Furniture
2016.10 - 2018.12
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed comprehensive reports to inform management decisions.
Operations Assistant
Al Sharif Fouad Abdullah Est
2013.03 - 2016.09
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Warehouse Manager
Park Regency Resort
2012.01 - 2013.02
Warehouse Assistant
Park Regency Resort
2010.08 - 2011.12
Warehouse Worker
Park Regency Resort
2008.11 - 2010.08
Education
Bachelor's Degree in Commerce - Accounting
Alexandria University
Alexandria, Egypt 2001.04 -
Skills
Operations Management
Software
Photoshop
Microsoft Office
AI Tools
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Operations Manager
Rattan House Furniture
2019.01 - Current
Operations Assistant
Rattan House Furniture
2016.10 - 2018.12
Operations Assistant
Al Sharif Fouad Abdullah Est
2013.03 - 2016.09
Warehouse Manager
Park Regency Resort
2012.01 - 2013.02
Warehouse Assistant
Park Regency Resort
2010.08 - 2011.12
Warehouse Worker
Park Regency Resort
2008.11 - 2010.08
Bachelor's Degree in Commerce - Accounting
Alexandria University
2001.04 -
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