Ismaeil Ahmed
Restaurant supervisor
Dammam,Estern province
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
10
10
years of professional experience
4
4
Certification
2
2
Languages
Work History
SHIFT SUPERVISOR
Second Cup
06.2022 - Current
- Handled guest complaints, equipment problems and team member conflicts
- Performed store walk-through using appropriate checklists to verify clean, ready and stocked location
- Completed accurate daily shift paperwork using POS system for drawer closeout
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Completed store opening and closing procedures and balanced tills.
- Prepared shift reports, keeping management informed of daily operations
- Assessed customer needs and issued complementary services to drive customer loyalty.
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased sales performance through effective upselling techniques and staff training initiatives.
SHIFT SUPERVISOR
Aromistico Cafe
04.2021 - 04.2022
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
- Performed all POS duties, front and back of house functions
- Controlling f&b cost and tracking operation
- process(ordering , receiving, storing, preparation, serving)
- Helped store management meet standards of service and quality in daily operations.
CAFÉ SUPERVISOR
Hera Restaurants
06.2016 - 03.2021
- Improved profitability and minimized costs without compromising standards and customer experience
- Followed all Company food, drink recipe standards and procedures
- Provided positive environment, efficient, and friendly service for customers, and exceeded customer expectations
- Provided training and notified team of any menu changes, special requirements, outstanding orders, or work tasks
- Answered customer questions regarding coffee blends, preparation, product freshness control, and ordering food provisions
- Ensured profitability of Café by growing sale Controlling
- Control costs of goods, inventory levels, supplies, and expenses
- Maintained cleaning and all needed maintenance in store
- Reviewed cash handling procedures
- Performed all POS duties, front and back of house functions including opening and closing procedures.
HEAD BARISTA
Costa Coffee
11.2013 - 06.2016
- Presented and explained coffee drink menu to customers and answered questions
- Prepared coffee, sandwiches and served pastries
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Defined new and expanded services and products
- Performed all POS duties, front and back of house functions
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Developed loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain high level of performance.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
Education
BACHELOR OF - HOSPITALITY
Tourism&Hotels University
Sadat University.Egypt11.2012
Skills
- Workplace Safety
- Customer-Oriented
- Operations Management
- Inventory Control
- Continuous Improvement
- Team Leadership
- Creative Problem-Solving
- Sales and Upselling
- Critical Thinking
- Hiring and Training
Languages
Arabic
Proficient
C2
English
Advanced
C1
Certification
- Certified Head barista, Costa Coffee - 2013
- HACCP(food safety).American Institute .Cairo
- Certified primo barista& shift manager
(second cup coffee company)
Quote
Everything in life is just for a while.
Philip K. Dick
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Paython
Java
Timeline
SHIFT SUPERVISOR
Second Cup
06.2022 - Current
SHIFT SUPERVISOR
Aromistico Cafe
04.2021 - 04.2022
CAFÉ SUPERVISOR
Hera Restaurants
06.2016 - 03.2021
HEAD BARISTA
Costa Coffee
11.2013 - 06.2016
BACHELOR OF - HOSPITALITY
Tourism&Hotels University
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