Ismail Abdelfattah Hammad

• Monitored monthly service KPIs of ME Dealers to identify opportunities for improvement.
• Streamlined support request processes, significantly reducing response times.
• Delivered technical training sessions on Genie products for customers and dealers.
• Provided remote and in-person technical support to assist clients & dealers in troubleshooting their issues. enhancing brand loyalty and trust.
• Conducted consultations on problem-solving strategies for clients
• Solved pressing client concerns, resulting in improved customer retention.
• Provided expert advice to clients & dealers, improving their understanding of the products' functionalities.
• Analysed recurring problems, implementing solutions to prevent future occurrences.
• Liaised with product development teams to enhance resolution efficiency and quality improvement.

• Inspected and tested all received machines in workshop to ensure quality standards.
• Managed field service technicians in the machine section.
• Prepared quotations and managed daily dispatch of field service technicians.
• Monitored and audited technical reports from technicians and subcontractors for accuracy.
• Supported service technicians with hydraulic issues, facilitating effective troubleshooting.
• Arranged professional technical reports to secure customer approval for repairs.
• Provided constructive feedback to staff for improved performance levels.
• Promoted a safe work environment by enforcing strict adherence to safety regulations.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Improved team efficiency by implementing new scheduling practices.
• Updated staff on changes to internal policies and procedures for continued compliance and standardisation.

• Booked appointments and managed vehicle drop-off pick-up.
• Conducted pre-diagnosis of customer complaints to ensure accurate service.
• Registered customer information on database to maintain accurate records.
• Utilised technical expertise to suggest appropriate solutions for vehicle issues.
• Consulted with service team for necessary repairs and provided cost estimates to customers.
• Negotiated best-possible prices for maximised profit levels.
• Monitored work in progress to maintain service quality standards.
• Executed pre-delivery inspections to confirm vehicles were repaired satisfactorily & ensure quality of service
• Communicated completed work details to customers for transparency.
• Recommended additional services to customers according to their needs, boosting sales opportunities.
• Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
• Built rapport with customers, enhancing long-term relationships.
• Conducted follow-ups post servicing, ensuring complete client satisfaction after repair or maintenance work.
• Managed challenging customer situations for resolution and customer retention.
• Collaborated with team members for improved service performance.
• Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.

• Inspected raw materials and manufactured components to ensure compliance with design and quality specifications.
• Improved product quality by completing company, system and compliance audits.
• Coordinated closely with production & construction teams to implement necessary process and procedural changes to prevent quality issue recurrence.
• Managed documentation related to quality control procedures.
• Updated relevant documentation, checking for accuracy and relevance.
• Utilised AutoCAD to create structures aligning with customer requirements for greenhouses and poultry farms.
• Implemented STAAD Pro to determine the best structural specs for new greenhouse designs.
• Developed 3D models in AutoCAD to detail joints and components for fabrication during production.
• Facilitated estimation and assembly processes through detailed 3D drawings of joints and components.
• Implemented MS Project to manage production and construction schedules effectively.
• Achieved significant improvements in design accuracy and project timelines through structured design processes.
• Streamlined communication between design and production teams to enhance operational efficiency.
• Worked with production teams to facilitate smooth transition from design and testing to full-scale manufacturing.

Same tasks as mentioned on Experience # 3 with larger market share, receiving and servicing of around 50 to 60 Vehicle weekly for each service advisor.

• Utilised intelligent system tester for fault tracing in vehicle systems.
• Downloaded software of some vehicle options.