Ismail Abumandil

Leading Enterprise Technology & Digital Transformation Across Multi-Business Lines.

• Define and maintain technology vision and digital strategy aligned with corporate goals.
• Build enterprise architecture blueprint covering all business lines (Finance, Operations, Supply Chain, Retail, Hospitality, Services, etc.).
• Ensure all platforms—ERP, CRM, AI, data platforms, cloud services—are scalable, secure, and integrated.
• Establish centralized governance frameworks, technology standards, and policies for all business units.
• Ensure consistency and interoperability across Finance, HR, Field Services, Warehouse, CRM, and other modules.
• Drive technology consolidation, reducing duplicated systems and lowering cost.
• Introduce emerging technologies (AI, IoT, Cloud, Analytics) that deliver measurable business value.
• Lead digital transformation roadmaps for each business line, ensuring alignment with enterprise strategy.
• Create Innovation Lab mindset, assessing new ideas, prototypes, and scalable solutions.
• Conduct on-site customer visits to understand operations, pain points, and digital maturity.
• Re-shape customer technology landscapes by designing tailored, scalable, modern solutions that improve performance.
• Provide consultative guidance to clients on best practices, future trends, and industry standards.
• Build strong customer relationships as strategic technology advisor, not just service provider.
• Oversee IT service delivery, ensuring 99.9% uptime, reliability, and performance.
• Implement ITIL-based processes for incident, change, and problem management.
• Ensure secure, compliant, and optimized infrastructure across all business lines.
• Lead enterprise cybersecurity strategy and implement zero-trust frameworks.
• Ensure security for APIs, cloud environments, data integrations, and customer-facing systems.
• Conduct regular assessments, penetration testing, and ensure compliance (ISO 27001, NCA when applicable).
• Build unified enterprise data models and single source of truth.
• Implement BI dashboards and advanced analytics for performance improvement.
• Drive AI-powered decision-making across business units.
• Manage technology vendors, SLA agreements, and negotiate cost-effective solutions.
• Optimize technology spending through centralization and shared services.
• Ensure investments generate measurable ROI.
• Lead major IT programs including ERP modernization, CRM rollout, AI deployment, and Cloud migration.
• Implement structured change management, ensuring business adoption and training quality.
• Build and mentor IT teams across enterprise.
• Establish high-performance culture focused on innovation, accountability, and customer value.
• Align teams with long-term technology strategy and business priorities.

• Lead IT strategy and ensure alignment with business goals across all departments.
• Manage IT operations, including infrastructure, networks, systems, and security.
• Oversee digital transformation, modernizing systems and introducing new technologies.
• Direct IT projects and ensure on-time, on-budget delivery with high quality.
• Manage vendors and contracts to optimize cost, performance, and service levels for 10 customers
• Ensure cybersecurity, data protection, and compliance with standards and policies.
• Develop and mentor IT teams, building capabilities and ensuring strong performance.

A privately owned Saudi hospitality brand with International reach, operating and investing in complete range of high quality lifestyle products & services. (Wellness club, Hotels, Retails LL , Resorts and Restaurants)

• Drew road map for company expansion with different Business lines.
• Developed IT department and strategic plans that increased system uptime from 95% to 99.5% over span of 3 years.
• Managed annual budget of 5M SR. , leading to overall cost reduction of 20% in IT expenditures.
• Launched training program for staff, resulting in 80% increase in technology proficiency among team members.
• Enhanced data security framework by reducing incident response times by 30% through strategic process re engineering.
• Boosted cybersecurity metrics by 40% by implementing advanced threat detection systems and rigorous staff training.
• Decreased project delivery times by 25% by optimizing Agile methodologies and streamlining workflows

AlBaik is Saudi fast-food chain that sells mainly broasted and fried chicken. It is Saudi Arabia’s largest restaurant chain.

• Managed 109+ Restaurants information system and Head offices, ensuring adherence to internal and external standards.
• Reduced IT project completion time by 25% in POP through implementation of agile methodologies.
• No Downtime and operate 24/7. Successfully oversaw IT human resource activities for team of 21 professionals.
• Establish Head offices AlBaik in Riyadh and Bahrain.
• Implement IT Stander for International Expansion
• Developed strategic plans, leading to improved IT infrastructure.
• Managed IT resources to ensure optimal performance and reduce downtime.
• Updated legacy systems, reducing maintenance costs significantly while improving reliability and efficiency.
• Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout organization's operation hours.
• Coordinate with MS Partners Albaik HoDs to implement D365 Enterprise Edition.
• Liaised with service users to ascertain necessary system improvements.

It is one of leading information and Technology Company creating applications networking infrastructure and consultancy in KSA.

• Implemented effective quality control processes to maintain highest standards across projects.
• Developed and implemented project plans whilst maintaining budget constraints.
• Maintained open lines of communication between stakeholders, fostering transparency.
• Adapted swiftly to changing circumstances without compromising on project deadlines.
• Developed and implemented workflow System.
• Design and Implement Transportation System.
• Design and Implement Schooling System.
• Design and Implement Workshop System.