Ismail Adam
Makkah,Mecca Region
Summary
Motivated student seeking position in ICT Information and Knowledge Management. Demonstrates familiarity with data visualisation tools. Strong organisational skills and eager to manage and prioritise multiple projects and tasks. Skilled ICT Information and Knowledge Manager with solid foundation of information management principles and techniques. Excellent communication and can convey complex technical information to non-technical stakeholders. Develops methodologies to meet requirements of users. Highly-skilled supervisor with extensive experience managing information and communications technology for large organisations. Adept at assessing and implementing optimal technologies for improved operational systems. Accomplished planner with exceptional team leadership abilities to expertly direct high-performing ICT teams. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
IT Supervisor
Nomac-WDEC
Makkah,Shuibah
02.2023 - Current
- Used ICT systems to support decision-making processes.
- Communicated with clients to determine methods of accessing required information.
- Supervised regulations and used ICT techniques to control data gathering and storage.
- Assessed data to determine areas for development and innovation.
- Established structures and distribution policies, facilitating information extraction and exploitation.
- Crafted methods and strategies for increasing data quality and improving collection.
- Contacted users to identify and collect requirements.
- Devised and established business solutions and processes to guarantee data and information confidentiality.
- Organised information using systematic methods, facilitating processing and comprehension.
- Created visual representations of data for reports, presentations and meetings.
INFORMATION SYSTEMS MANAGER
Saee Logistics Solutions
Jeddah
01.2022 - 01.2023
- Updated and improved Disaster Recovery Plan for ICT services.
- Monitored and trained staff on cyber security risks, quickly reporting data breaches and issues for resolution.
- Oversaw hardware and software installations, upgrades and configurations.
- Coordinated data backups and system security operations.
- Assisted development and delivery of ICT infrastructure strategy and technology road maps.
- Managed contracts with development platforms, password managers and software licenses.
- Support staff through ICT help-desk provisions to agreed service-level agreements.
- Received and resolved issues escalated by technicians and engineers.
- Developed and maintained the company-wide ICT infrastructure and client management.
ADMINISTRATOR NETWORKS
United Cement Industrial
Jeddah
08.2019 - 12.2021
- Establishment of a project IT Management.
- A project Patch & help desk ticketing system(ManageEngine).
- Re-configurations the Switches Cisco & Huawei.
- Supervisory Data Center.
- Management Sonic-Wall & FortiGate Firewall.
- Control to Unify System IP Phone.
- Proactive and efficiently administer Active Directory (AD).
- Office 365, and VMware Servers.
- Configure and troubleshoot Firewall policies/rules.
- Configure and troubleshoot WAF, Sonic-Wall, etc.
- Maintained broadband networks and Windows servers to support stable operations.
- Automated patching and updates to improve efficiency and accuracy of network administration.
ADMINISTRATOR NETWORKS
SAUDI BINLADIN
Jeddah
08.2009 - 07.2019
- Assessed existing hardware and software to determine viability and recommend improvements.
- Evaluated network performance to minimise downtime and address issues.
- Planned and executed the selection, installation, configuration and testing of switches and routers.
- Automated patching and updates to improve efficiency and accuracy of network administration.
- Employed cybersecurity knowledge to establish stable connections and firewalls.
- Supported business continuity by developing, testing and implementing disaster recovery plans.
- Deployed and managed complex networks across broadband, Wi-Fi, LANs and VPNs.
TECHNICAL SUPPORT
NATIONAL AIR SERVICES
Jeddah
04.2006 - 07.2010
- The completion of the processing of a group of airports in the Kingdom such as (Jeddah, Tabuk, Najran, and Jizan) the company's own reservations system.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Built and maintained customer trust by maintaining ongoing communications until resolution.
- Troubleshot and repaired Microsoft-based operating systems, networking and IT infrastructure.
- Set up emails, phones and general hardware technical support capabilities.
- Supported high volume customer requests via telephone, email and web portals with professional and first class service.
- Managed technical support page by creating FAQs and posting knowledge-based articles.
- Supported out-of-hours service by working unsociable hours on-call.
Programmer
DR. ERFAN & BAGDOH HOSPITAL
Jeddah
07.2005 - 03.2006
- Member of the company setup team
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Developed and organized routine and special programming by factoring in slot timing, demographics, and other important parameters
- Designed program implementation and maintenance plan
- Assisted with community resources for healthcare and mental health
- Wrote code for specific platforms using software development environments and tools.
Education
BACHELOR'S - ENGINEERING TECHNOLOGY
Colleges: Telecom. & Electronics
Jeddah, Mecca Region 09.2016 - 08.2018
Of Data Science Diploma - Data Analysis
Institute of Management Professionals
07.2022 - 10.2022
FortiGate Firewall-NSA4 -
Privsec IT Solutions & Training
03.2021 - 04.2021
Oracle Primavera P6 -
EngineeringTracks
03.2020 - 03.2020
CNSS: Certified Network Security Specialist -
ICSI: International Cybersecurity Institute
02.2020 - 05.2020
PMP -
EngineeringTracks
12.2019 - 12.2019
Skills
- Work order management
- Network troubleshooting methodology
- User support
- Data mining analysis
- New system integration
- Cyber security
- Infrastructure development
- Budget administration
- Requirements analysis
- Security planning
Certification
NETWORKS & SYSTEMS
Contact
Address
Makkah, Makkah, 4700
Phone
Languages
Arabic
Native
English
Intermediate
Timeline
IT Supervisor
Nomac-WDEC
02.2023 - Current
Of Data Science Diploma - Data Analysis
Institute of Management Professionals
07.2022 - 10.2022
INFORMATION SYSTEMS MANAGER
Saee Logistics Solutions
01.2022 - 01.2023
FortiGate Firewall-NSA4 -
Privsec IT Solutions & Training
03.2021 - 04.2021
Oracle Primavera P6 -
EngineeringTracks
03.2020 - 03.2020
CNSS: Certified Network Security Specialist -
ICSI: International Cybersecurity Institute
02.2020 - 05.2020
PMP -
EngineeringTracks
12.2019 - 12.2019
ADMINISTRATOR NETWORKS
United Cement Industrial
08.2019 - 12.2021
BACHELOR'S - ENGINEERING TECHNOLOGY
Colleges: Telecom. & Electronics
09.2016 - 08.2018
ADMINISTRATOR NETWORKS
SAUDI BINLADIN
08.2009 - 07.2019
TECHNICAL SUPPORT
NATIONAL AIR SERVICES
04.2006 - 07.2010
Programmer
DR. ERFAN & BAGDOH HOSPITAL
07.2005 - 03.2006
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