Nouman Gull

Escalating to appropriate & responsible team immediately to remedy the problem.

• Follow up on the issue that have been escalated to their teams until the issue is fixed.
• Monitor the escalating team, using various monitoring tools like Arvento, Google Earth.
• Updating all communication sources like, Outlook, WhatsApp.
• Updating TTs in E fellow software.
• Close TT's by given proper action taken as communicate with team.
• Maintains daily troubleshooting tickets statistics.
• Follow up and update pending, open trouble tickets.
• To report each every alert/issue that has appeared in the shift and provide the info to the next shift.
• Maintains daily PMR sheets along with communicating with team and FO.

Managed emergency situations effectively to minimize disruption in services.

• Utilized software tools for effective resource allocation and management.
• Kept accurate files and documentation in line with company-established standards and regulatory requirements.
• Answered queries relating to products and deliveries.
• Prioritised tasks to ensure timely deliveries.
• Resolved issues swiftly, maintaining a high standard of service delivery.
• Tracked and updated delivery statuses, ensuring customer satisfaction.
• Managed emergency situations effectively to minimise disruption in services.
• Utilised software tools for effective resource allocation and management.
• Monitored driver whereabouts using GPS tracking systems for accurate updates.

• Maintained compliance with health and safety regulations within the premises.
• Improved guest satisfaction by implementing new concierge services.
• Coordinated front desk operations, ensured smooth guest experiences.
• Streamlined check-in procedures with innovative technology integration.
• Assisted in marketing campaigns to increase hotel visibility.
• Organised successful corporate events with meticulous attention to detail.
• Established effective communication channels between departments for seamless operation.
• Developed comprehensive staff training programmes for improved efficiency.
• Implemented energy-saving measures for environmental sustainability.
• Responded promptly to customer complaints ensuring swift resolution and customer retention.
• Managed hotel restaurant operations, elevated dining experience.
• Enforced health and safety procedures to prioritise staff and customer wellbeing.
• Stored cash floats and delivered secure banking procedures.
• Conducted staff appraisals and evaluations, fostering continuous improvement and development.
• Inspected facility to identify and promptly address maintenance needs.

• Streamlined check-in procedure by efficiently handling guest documents.
• Responded promptly to customer queries, ensuring an enjoyable stay.
• Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
• Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
• Managed lost property system effectively to return misplaced items quickly.
• Improved customer satisfaction for providing timely assistance during stay.
• Increased efficiency by swiftly resolving any complaints or issues.
• Provided hotel information for improved guest experience.