ISMAIL HATIM ISMAIL
Khobar,Eastern Province
Summary
A Trained IT Engineer skilled in hardware and software. Analytical in troubleshooting, tracing root causes, and correcting routine or critical issues. Communicates easily with technical and non-technical staff to provide quality support, ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Technical Services Specialist
ZAID ALHUSSAIN GROUP
Khobar, Eastern Province
02.2019 - Current
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Distilled complex technical information into easily digestible instructions for end-users.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Established and troubleshot network and data communications systems.
Computer Engineer
Al Hadaf Services Co. Ltd
Khartoum, Sudan
08.2017 - 02.2019
- Maintaining computers and networks and solving problems
- install the company's software on mobile devices
- Develop a collection department that assists employees in easy data entry
- Linking the company's program with the Ministry of Finance and the Ministry of Planning in Sudan
Education
Bachelor's degree - Information Technology
University of Science and Technology
sudan 06.2011 - 10.2015
Skills
- Hardware upgrades
- Desktop support
- Software diagnosis
- Troubleshooting proficiency
- LAN aptitude
- Application installations
- Skilled in TCP/IP and WAN
Languages
Arabic
Native
English
Intermediate
Timeline
Technical Services Specialist
ZAID ALHUSSAIN GROUP
02.2019 - Current
Computer Engineer
Al Hadaf Services Co. Ltd
08.2017 - 02.2019
Bachelor's degree - Information Technology
University of Science and Technology
06.2011 - 10.2015
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