Ismail Shaik
Riyadh,Saudi Arabia
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Technical lead
Bank Albilad
Riyadh, Saudi Arabia
08.2021 - Current
- Determined technical requirements to guide development and delivery of project work.
- Measured productivity to identify bottlenecks and implement improvements.
- Proactively manage expectations of internal and external stakeholders
around product roadmap, releases and priorities. - In-depth knowledge in system architecture with a proven track record of designing and
implementing technology solutions in complex environments. - Outlined project milestones, timelines and performance targets.
CRM Technical Lead
Riyad Bank
Riyadh, Saudi Arabia
11.2020 - 07.2021
- Successfully delivered on tasks within tight deadlines.
- Involved in creating various design document such as Solution Blue Print,
Interface Spec and Low Level Design etc. - Conducted research and gathered information from multiple sources to present clear results.
- Hands on experience in SDLC under multiple transformation environments.
Actively involve technology, UX, business stakeholders and other
disciplines early and throughout the discovery and delivery process.
CRM Consultant
Bank Albilad
Riyadh, Saudi Arabia
06.2015 - 10.2020
- Customizing and designing the customer enrollment process for Retail/Enjaz and Corporate type of customer.
- Designing and implementing the customer 360 view for Retail and Corporate customers.
- Implementing the dynamic Sales Process Configuration for opportunity routing.
- Interacting with business team to get and implement the business requirement.
- Handling different CRM environments DEV/SIT/UAT and PROD supports.
- Taking care of solution package release deployment in different CRM environment.
- Preparing the release deployment packages for all the CRM environments with deployment guide and release notes.
Senior specialist
Mobily Infotech(Client Mobily)
Bangalore, India
08.2013 - 06.2015
- Prepared proposals for new initiatives or changes to existing programs or procedures.
- Good experience in Requirement analysis, design, development, unit testing and deployment of CRM applications based on the client requirement.
Siebel Developer
IFFCO TOKIO General Insurance
Gurgaon, India
09.2009 - 07.2013
- Gathering requirement from the user and creating design document according to the user requirement.Documented standard development procedures and trained new personnel on requirements.
- Implemented outbound and inbound integration by using web services for integrating Siebel application with other applications.
- Strong business knowledge on Insuracne domain.
- Involved in the development of many new Insurance products.
Education
Master of Computer Applications - Computers
Acharya Nagarjuna University
Guntur 05.2006 - 05.2009
Skills
- Functional requirements understanding
- Technological integration
- Policy implementation
- Technical issues analysis
- Technical documents comprehension
- Application support
- Siebel expert
- Dynamics CRM Expert
- SQL Expert
- Qmatic support knowledge
- Murex Support knowledge
- Murex SKnowledgeKnowledge
- Compliance Systems Knowledge (AML, SAS)
- Integration Expert
- Troubleshooting proficiency
Languages
English
Fluent
Timeline
Technical lead
Bank Albilad
08.2021 - Current
CRM Technical Lead
Riyad Bank
11.2020 - 07.2021
CRM Consultant
Bank Albilad
06.2015 - 10.2020
Senior specialist
Mobily Infotech(Client Mobily)
08.2013 - 06.2015
Siebel Developer
IFFCO TOKIO General Insurance
09.2009 - 07.2013
Master of Computer Applications - Computers
Acharya Nagarjuna University
05.2006 - 05.2009