Collaborative Investigator identifies links between cases. Adept at analyzing and uncovering trends in complex data. Highly skilled in [Area of expertise]. Experienced Investigator offering diverse background in [Industry] and [Industry]. Expert in reading people and uncovering evidence. Prepared to apply knowledge and skills to new position at [Company Name].
Hi, I’m
ISMAIL AHMED HAMID OMER
Jeddah,Mecca Region
Summary
Overview
9
years of professional experience
1
year of post-secondary education
1
Certification
Work history
JED AIR PORTJED
Investigator
04.2023 - Current
Job overview
JED AIR PORTJED
Safety Supervisor
02.2023 - Current
Job overview
- Coached and presented across the business to assist wider teams in incorporating and adhering to [Type] requirements.
- Implemented company health and safety practices in accordance with [Type] procedures and processes.
- Prepared reports and review to enable company safety monitoring.
- Conducted incident investigations to assess contributing factors and alleviate future risk.
JED AIR PORTJED
Working Supervisor of fire control
02.2017 - Current
Job overview
- Supervised all production phases, from design and development to timely manufacture and dispatch.
- Oversaw lifecycle production phases for [Number]+ innovative best-selling products.
- Enforced housekeeping guidelines to protect production workflow.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Trained new hires and set up mentoring relationships to drive team performance.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
KRT AIR PORTkhartuom
Flight Dispatcher
01.2015 - 01.2017
Job overview
- Accurately evaluated flight progress by monitoring weather conditions, aircraft position reports and aeronautical navigation charts.
- Consistently met on-time departure targets, liaising effectively with operation teams and third-party suppliers.
- Created [Number]+ accurate, compliant flight plans per [Timeframe], ensuring optimal routing, weight and balance and aircraft performance.
- Assessed flight feasibility, analysing meteorological information to identify potential hazards with [Number]% accuracy.
- Maintained safety standards, applying [Skill] and [Skill] to assess crew and aircraft suitability for each scheduled departure.
- Prepared [Number]+ domestic and [Number]+ international flight releases in compliance with Civil Aviation Authority (CAA) regulations.
- Guaranteed aircraft and passenger safety, delaying or cancelling flights in case of unsafe conditions.
- Minimised operational disruptions, preparing effective pre-flight briefing for crews, including weather briefing, NOTAMs, [Type] and [Type].
- Facilitated precise target tracking, recording flight log data in [Software].
- Smoothened flight operations by communicating operational information, such as schedule changes, deviations, [Type] and [Type] to system control and flight crews.
- Ensured economy of flight, utilising [Software] to determine most economic route.
- Employed [Skill] and [Skill] to accurately determine fuel load required for safe completion of flight.
- Recorded flight status changes on aircraft schedule log and verified crew coverage for all flights.
- Analysed flight plans to determine best choice for weather conditions, mechanical issues and other unexpected problems.
- Evaluated weather trends along routes and notified flights of adverse weather conditions.
- Monitored movement of aircraft to minimise delays and maximise safety.
- Followed FAR121 rules and prepared flight releases one hour prior to each flight departure.
- Maintained a clear and safe working environment, ensuring compliance with legal and company regulations.
- Liaised with [Job title] and [Job title] to enable safe, efficient aircraft supervision and turnaround.
- Monitored flight and duty times, coordinated schedules and recorded changes in master schedule.
NOVA AIR WAYSKHARTOUM
Passenger Services Supervisor
01.2014 - 01.2015
Job overview
- Tagged baggage and routed to an appropriate location for loading and screening.
- Managed team member schedules and work assignments.
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Escorted handicapped passengers from terminal to aircraft.
- Kept team members in line with [Name], [Name] and [Name] regulations.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Created and communicated clear, detailed itineraries ahead of travel.
- Utilised business travel expertise to design cost-effective corporate trips.
- Trained and mentored junior consultants in customer service best practices.
- Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
- Monitored flight costs and demand to achieve best-possible prices.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Recorded accurate passenger information to eliminate ticketing errors.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Liaised with local operators to promptly resolve travel restrictions and delays.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Determined exact customer requirements and recommended destinations to suit.
- Secured £[Number]+ in travel bookings each month.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Verified customer passports and documentation to travel.
Education
KHARTOUM ACADMEMY FOR AVIATION&TECHNOLOGY
Scottish Qualifications Certificate
05.2014 - 10.2014
University overview
KHARTOUM ACADEMY FOR AVIAITION&TECHNOLOGY
Certificate of Higher Education
12.2016 - 06.2017
University overview
SCANDLEARNSWEDEN
Scottish Qualifications Certificate
University overview
KHARTOUM ACADEMY FOR AVIAITION& TECHNOLOGY
Scottish Qualifications Certificate
University overview
EXPERTS TRAINING
NVQ Level 3 NEBOSH IGC
University overview
Skills
- Problem-orientated policing
- Human trafficking investigations
- Case investigation planning
- Counter-terrorism investigations
- Law enforcement
- Operational threat analysis
- Policy enforcement
- Firearm investigations
- Presentation skills
- Safety compliance expertise
- Excellent communicator
- Well-versed in [Type] laws and regulations
- Knowledge of [Type] systems and methodologies
- Compliance testing knowledge
- SEC and call reporting proficiency
- Tax accounting specialization
- General ledger accounting
- Intuit QuickBooks specialist
- Understands foreign tax reporting
Languages
English
Advanced
Certification
- Certified ACCIDENT INVESTIGATION ROOT CAUSE ANALYSIS & REPORTING
- Training -EXPERTS TRINING CENTER
- IAHOSE License - COC/UAE/5788CB97C
- 15 HRS
Timeline
Investigator
JED AIR PORT
04.2023 - Current
Safety Supervisor
JED AIR PORT
02.2023 - Current
Working Supervisor of fire control
JED AIR PORT
02.2017 - Current
KHARTOUM ACADEMY FOR AVIAITION&TECHNOLOGY
Certificate of Higher Education
12.2016 - 06.2017
Flight Dispatcher
KRT AIR PORT
01.2015 - 01.2017
KHARTOUM ACADMEMY FOR AVIATION&TECHNOLOGY
Scottish Qualifications Certificate
05.2014 - 10.2014
Passenger Services Supervisor
NOVA AIR WAYS
01.2014 - 01.2015
SCANDLEARN
Scottish Qualifications Certificate
KHARTOUM ACADEMY FOR AVIAITION& TECHNOLOGY
Scottish Qualifications Certificate
EXPERTS TRAINING
NVQ Level 3 NEBOSH IGC
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