Israa Al Sulami
Jeddah,Saudi Arabia
Summary
A highly skilled professional with a strong command of Arabic and English, excelling in multilingual communication and data entry. Demonstrates proficiency in Microsoft Office and possesses a goal-oriented approach to tasks. Experienced in outbound calling, with notable abilities in understanding tone of voice, positional negotiation, and maintaining voice clarity. Adept at multitasking and committed to leveraging these skills towards achieving organizational objectives.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Call center agent
International Medical Center - IMC
Jeddah, Mecca Region
2016.10 - 2017.12
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Managed over 100 customers calls during a day.
- Ensured maximum efficiency by adhering to call center schedules and targets strictly.
- Streamlined communication with customers to understand needs better.
- Maintained professional demeanor during challenging customer interactions, maintaining calm under pressure.
- Performed data entry tasks to keep records up-to-date and organized.
- Assisted in training new staff members, fostering a supportive work environment.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
Sales promoter
Promo Vision Advertising Company
Jeddah, Mecca Region
2011.03 - 2011.10
- Increased product visibility by distributing leaflets and samples.
- Communicated effectively with potential buyers to understand their needs.
- Enhanced customer understanding by conducting interactive product demonstrations.
- Maintained high level of energy and enthusiasm throughout work shift.
- Promoted various products during peak hours for maximum exposure.
- Captured customer feedback and relayed insights to marketing and sales teams.
Education
Bachelor of Science - Microbiology
King Abdulaziz University
Jeddah, Saudi Arabia 2010.03 - 2016.02
Diploma - English
Oxford English Academy
Jeddah, Saudi Arabia 2011.01 - 2011.02
Skills
- Languages: Arabic (Native), English (Excellent)
- Have enough experience with Microsoft office
- Data entry proficiency
- Keyboard typing speed
- Goal orientated approach
- Multilingual communication
- Multitasking
- Outbound calling experience
- Understanding tone of voice
- Positional negotiation
- Voice clarity and enunciation
Languages
Arabic
Native
English
Advanced
Training
- King Abdulaziz University Hospital, Laboratories and blood donation department.
- King Fahad Armed Forces Hospital, Laboratories and infection control.
Activities
- Leader of the public relation committee at 'A Drop Of Life', an awareness campaign of sickle cell anemia and thalassemia.
- Leader at Asrar medical team.
Timeline
Call center agent
International Medical Center - IMC
2016.10 - 2017.12
Sales promoter
Promo Vision Advertising Company
2011.03 - 2011.10
Diploma - English
Oxford English Academy
2011.01 - 2011.02
Bachelor of Science - Microbiology
King Abdulaziz University
2010.03 - 2016.02