Issac Ghosson

• Managed negotiations with clients to secure profitable contracts.
• Conducted strategic planning sessions to drive corporate objectives.
• Introduced new marketing campaigns, boosted brand image.
• Initiated business development activities, expanded client base.
• Developed comprehensive business plans for company growth.

• Evaluated team outputs and delivered constructive feedback to aid professional development.
• Provided instructions and feedback to team during shifts.
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• Fostered a positive work environment, resulting in increased employee morale.
• Resolved customer complaints promptly, leading to enhanced customer relations.

Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.

• Arranged manufacturing schedules to minimise downtime.
• Maintained documents and records to comply with internal policies and external regulations.
• Dealt with customer complaints and rectified product and service issues.

• Handled high-volume telesales enquiries within call-time targets.
• Provided customers with price information and handled financial transactions.
• Built rapport with new and existing customers to boost client retention.
• Increased current product and service sales through knowledgeable customer advice.
• Managed customer feedback, using objection-handling skills to resolve issues.