MOHAMMED NAVEED ALI
IT MAnager
Riyadh,Saudi Arabia
Summary
Senior Data Center Operations Manager and IT Infrastructure Professional with expertise in enterprise IT infrastructure and Data Center operations. Delivered improvements in operational efficiency and service availability through effective management of mission-critical environments and technical teams. Specialised in cloud technologies, cybersecurity, and IT service delivery, holding multiple certifications that enhance capacity to implement secure and efficient enterprise IT solutions.
Overview
3
3
Languages
1
1
Certification
3
3
years of post-secondary education
18
18
years of professional experience
Work history
Data Center Operations Manager
Khazzan Information Technology Company
Riyadh
2023.01 - 2026.08
- Managed end-to-end Data Center operations to ensure availability, reliability, and performance of business-critical IT services.
- Ensure operational stability through proactive monitoring, preventive maintenance, and performance optimization.
- Lead Data Center support teams responsible for monitoring, maintenance, incident management, and operational support.
- Manage enterprise infrastructure including servers, storage systems, virtualization platforms, network equipment, racks, and IT assets.
- Manage backup, disaster recovery, and business continuity activities.
- Monitor Data Center facility infrastructure including UPS systems, power distribution, cooling systems, environmental monitoring, and physical security.
- Perform capacity planning for rack space, power utilization, cooling requirements, and future expansion.
- Manage Incident Management, Change Management, Problem Management, and Root Cause Analysis processes.
- Coordinated with vendors, OEM partners, and service providers to ensure compliance with SLAs.
- Develop SOPs, MOPs, EOPs, technical documentation, and operational reports.
- Improved Data Center operational stability through structured monitoring and maintenance processes.
- Supported infrastructure expansion, migration, and technology improvement initiatives.
- Enhanced incident response and service delivery processes.
- Support Microsoft Azure, Microsoft 365, Windows Server, Active Directory, VMware, Hyper-V, and backup environments.
- Oversee equipment installation, relocation, replacement, and decommissioning activities.
- Supported cybersecurity operations, focusing on endpoint security, vulnerability management, patching, and access control.
Assistant Manager IT Infrastructure
Damac Properties
Riyadh
2014.01 - 2023.01
- Oversaw enterprise IT infrastructure to ensure seamless support for business operations.
- Facilitated stable IT operations across multiple business locations, enhancing overall service reliability.
- Executed infrastructure improvement projects, ensuring minimal disruption to ongoing business activities.
- Improved system reliability through proactive monitoring and preventive maintenance.
- Administered Windows Server, Active Directory, Group Policy, Exchange Server, and Microsoft 365 services.
- Designed, implemented, and supported LAN/WAN infrastructure, switches, routers, VPN, and firewall solutions.
- Managed VMware virtualization environments and server infrastructure.
- Performed server deployment, migration, upgrades, and troubleshooting.
- Managed backup, recovery, and disaster recovery operations.
- Supported SQL Server environments including backup, restore, and maintenance.
- Supported Oracle ERP applications and enterprise business systems.
- Implemented security controls including antivirus, endpoint protection, access control, and system hardening.
- Prepared technical documentation, network diagrams, and implementation plans.
- Provided Level 2 and Level 3 technical support for enterprise users.
Senior system administrator
OPM
Riyadh, Saudi Arabia
2009.02 - 2014.02
- Handled end-user accounts, permissions and access rights in line with best-practice guidelines; maintained high-level security.
- Ensured smooth operation of servers by monitoring and troubleshooting any issues that arose.
- Monitored network performance to identify problems and target solutions in advance of major incidents.
- Diagnosed complex technical faults swiftly, minimising system downtime.
- Responded effectively to help-desk queries; ensured continuous provision of top-quality customer service.
- Enhanced user experience, delivering effective support for IT issues amongst staff.
- Managed installation of new hardware for improved system capabilities.
- Recommended procurement of efficient hardware as per the organisational requirements, leading to cost savings without compromising quality or performance.
- Improved productivity through regular maintenance and upgrade of networking equipment.
- Tested installations and updates on test servers before deployment to live environments.
- Spearheaded the creation of comprehensive documentation, aiding future system management efforts.
- Investigated problems with hardware and software to trace faults.
- Performed regular audits on systems, contributing towards regulatory compliance and data protection standards adherence.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
Education
Bachelor of Commerce - Computer Applications
Osmania University
Hyderabad, India 2001.01 - 2004.01
Skills
Data centre Operations
- Data centre management
- Critical Infrastructure Management
- Monitoring and support
- Capacity Planning
- Performance Optimization
- Business continuity planning
- Backup and Restore Solutions
- Data centre Security Controls
Cybersecurity Operations
- Endpoint Protection
- IT Operations & Security
- Infrastructure Monitoring
- Incident Management
- Change Management
- Problem Management
- Root Cause Analysis (RCA)
ITIL Service Management
- Cloud & Microsoft Technologies
- Microsoft Azure Administration
- Microsoft 365 Administration
- Exchange Online
- Active Directory
- Group Policy
Hybrid Cloud Infrastructure
- Infrastructure & Virtualization
- VMware vSphere
- Hyper-V
- Server migration
- Rack and Server Deployment
- Networking
- LAN/WAN Infrastructure
- TCP/IP
- DNS and DHCP
VPN Technologies
- Routing and Switching
- Firewall Administration
- Maintenance strategies
- Monitoring and support
- KPI management
- Microsoft Teams
Certification
- CDCP – Certified Data Centre Professional
- CDCS – Certified Data Centre Specialist
- CDFOM – Certified Data Centre Facilities Operations Manager
- CTIA – Certified TIA-942 Internal Auditor
- ATDC – Associate Telecom/Data Center Professional
- MCSE – Microsoft Certified Systems Engineer
- MCSA – Microsoft Certified Systems Administrator
- Microsoft Azure Administration
- Microsoft 365 Administration
LANGUAGES
English – Fluent
Arabic – Advanced
Hindi – Native
TECHNICAL ENVIRONMENT
- Cloud Platforms: Microsoft Azure, Microsoft 365, Hybrid Cloud
- Operating Systems: Windows Server 2008–2022, Active Directory, Exchange Server
- Virtualization: VMware vSphere, Hyper-V
- Networking: LAN/WAN, TCP/IP, DNS, DHCP, VPN, Switching, Routing, Firewalls
- Security: Endpoint Protection, Vulnerability Management, Patch Management
- Operations: ITIL, SLA Management, Incident Management, Disaster Recovery
PERSONAL DETAILS
- Nationality: Indian
- Location: Riyadh, Saudi Arabia
- Visa Status: Work Permit
- Marital Status: Married
Timeline
Data Center Operations Manager
Khazzan Information Technology Company
2023.01 - 2026.08
Assistant Manager IT Infrastructure
Damac Properties
2014.01 - 2023.01
Senior system administrator
OPM
2009.02 - 2014.02
Bachelor of Commerce - Computer Applications
Osmania University
2001.01 - 2004.01