Summary
Overview
Work history
Education
Skills
Languages
Certification
Recommendation Contacts:
Timeline
Generic
Ithayaraj Manicakavasagam (Raju)

Ithayaraj Manicakavasagam (Raju)

Riyadh,Saudi Arabia

Summary

I have 10 years of Experience in housing and housekeeping supervisor and coordination, ensuring the cleanliness and comfort of rooms and public areas. I have strong skills in communication, problem-solving, and leadership. I work well the management, the guests, and the staff. I also have an eye for detail and creativity in arranging rooms according to guests' preferences and requests.

Overview

29
29
years of professional experience
1
1
Certification

Work history

Soft Service Supervisor

MABSSC Facility Management
Riyadh, Saudi Arabia
05.2024 - Current
  • Supervising and monitoring all housekeeping and housing operations.
  • Ensured smooth operations by coordinating and overseeing daily service activities.
  • Achieved customer satisfaction through effective complaint resolution.
  • Streamlined processes for improved efficiency in service delivery.
  • Promoted teamwork amongst staff members with regular training sessions.
  • Arranging accommodation for new employees.
  • Preparing maintenance requests, daily checking all buildings, and making requests and following up for corrective action.
  • Daily, weekly, and monthly report: employee attention, schedule.
  • Preparing rooms and bedding materials for new residents.
  • Trained new employees to ensure adherence to company standards.
  • Maintained cleanliness and orderliness of the workplace, promoting a professional environment.

Housekeeping Supervisor & Coordinator

The New Land Guest House
Kalkudah , Sri Lanka
01.2023 - 02.2024
  • As a housekeeping supervisor and coordinator for room arrangements, the duties are to supervise the cleaning and maintenance of hotel rooms and common areas, train and schedule the housekeeping staff, and coordinate room arrangements.
  • Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
  • Promoted adherence to health and safety regulations for employees' well-being.
  • Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
  • Implemented eco-friendly cleaning practices contributing towards sustainability efforts of the establishment.
  • Training housekeeping, overseeing staff performance.
  • Coordinating room arrangements, responding to customer complaints.
  • Monitoring and replacing cleaning products stock.

Soft Service Supervisor

MEEM Facility Management
Riyadh, Saudi Arabia
11.2017 - 11.2022
  • From December 2017 onwards, worked as a Soft Service Supervisor in MEEM Facility Management, KSA.
  • Ensured smooth operations by coordinating and overseeing daily service activities.
  • Achieved customer satisfaction through effective complaint resolution.
  • Streamlined processes for improved efficiency in service delivery.
  • Promoted teamwork amongst staff members with regular training sessions.
  • Trained new employees to ensure adherence to company standards.
  • Worked in MEEM FM housing compound as a Housing Officer, under MASIC Laam Logistic Management company in Riyadh (Residence Strength 8,000).
  • Supervising and monitoring all housekeeping and housing operations, pest control, laundry, and store with inventory.
  • Preparing duty schedule, preparing minutes of meeting, and incident report.
  • Coordinating with the HR department regarding the uniforms, accommodation, and transportation.
  • Monitoring for all project areas: Housekeeping, Landscape, and Pest Control.
  • Preparing rooms and bedding materials for new residents.
  • Weekly audit for the maintenance and housekeeping shortfall, and making an audit report to send to the operations team for corrective action.
  • Records and monitors store material movements, and keeps records.
  • Daily, weekly, and monthly reports.

Housing Team Leader / Supervisor

Obeikan Investment Group
Riyadh, Saudi Arabia
05.2013 - 11.2017
  • Duties and Responsibilities: Housing, Housekeeping, Laundry, Safety, and Maintenance (all operations).
  • Arranging accommodation for new employees.
  • Arranging transportation for new employees and final exit employees.
  • Preparing maintenance requests, daily checking all buildings, and making requests and following up for corrective actions.
  • Maintain maintenance records, and prepare monthly reports.
  • Conducting a fire drill (safety awareness) every month to assist the Safety Department.
  • Prepare monthly reports on maintenance requests, employee exits, and arrivals, etc.
  • Writing an incident report for housing violations and consequences for staff (such as smoking or cooking in rooms, rude or aggressive conduct, damaging company property, or consuming alcohol).
  • Managing housing, entertainment programmes, and events.
  • Handle safety and fire audits, compliance audits, BU customer audits, and close findings.
  • Managing staff health issues in housing: organising hospital transportation, dealing with fatal incidents, isolating contagious staff illnesses, liaising with hospitals for urgent needs, and handling major emergencies.
  • Resolving customer issues, dissatisfaction, conflicts, and housing service gaps.
  • Coordinating emergency fire drills.
  • Ensured tenant satisfaction by effectively resolving housing complaints.
  • Conducted routine property inspections for maintenance and safety standards.
  • Improved resident relations with regular communication and updates.
  • Managed property maintenance issues to ensure a high living standard.
  • Organised community events, enhancing resident engagement.
  • Laundry:
  • Monitoring washing and dry cleaning records, and monitoring laundry costs.
  • Prepare and review written documents accurately and completely.
  • Maintained and ensured the upkeep of all laundry equipment.
  • Create and track daily records of clothes collected and returned from employees after washing.
  • Preparing monthly reports: number of clothes washed in the laundry, number of times clothes received for washing monthly, and cost of washing chemicals.
  • Manage general store items such as bedding materials, and laundry store items such as chemicals, laundry plastic roll, clothes covers, and machines. Order consumable items every month.

Agency / Dealership

CJ Lanka Marketing
, Sri Lanka
06.2011 - 07.2012
  • From 20th November 2011 onwards, working as Agency/Dealership for the company having its principal place of business at CJ Lanka Marketing. 136/29, Royal Terrace, Sangathatna, Chilaw.
  • Promoting and marketing the products.
  • Taking orders from customers, and organising on-time delivery.

Coordinator (Provincial Council, Eastern Province)

Minister Of Health Sports & IT Education
Batticaloa, Sri Lanka
09.2010 - 06.2011
  • From September 2010 onwards, working as a Coordinator for Mr. MS. Subair, member of the Provincial Council and Minister of Health, Sports, and IT Education.

COORDINATOR

Minister of Disaster & Relief Service
Batticaloa, Sri Lanka
01.2010 - 12.2010
  • From January 2010 onwards, working as a Coordinator at the Office of Mr. MSS. Ameer Ali, Member of Parliament and Minister of Disaster & Relief Service.
  • Arranging public meetings.

Cashier

Sealine Beach Resort (Qatar National Hotel Company
Umm Said , Doha Qatar
06.2008 - 03.2009


  • Joined on 14.06.2008 with M/s. Sealine Beach Resort (owned by Qatar National Hotels Company, one of the largest hotel holding companies in the Middle East; their portfolio includes properties such as The Ritz Carlton, Doha Marriott Hotel, and the Sheraton Doha Hotel and Resort) and worked as a cashier.

Administrative Assistant

Kellogg Brown & Root Service (US Military)
Baghdad, Iraq
01.2005 - 05.2007
  • Hired by Prime Projects Int'l in January 2005, as an Admin. Assistant. Currently working for Kellogg, Brown, and Root as an admin. Assistant. While assigned to the Horizontal department in Iraq, I have supported KBR's mission to the United States Military.
  • Weekly and Monthly Report.
  • Vehicle Maintenance Record.
  • Arranging and escorting employees to renew Military ID cards at the Scanning department.
  • Maintain and update vehicle records.
  • Regular tracking and reporting of vehicle relocation across different places.
  • Employee timesheets.
  • Keep records and make reports on crane lifting details daily.
  • Sending daily employee attendant details to HRD


Cleaning in-Charge (Hired by NOOF Company)

The Ministry Planning Council (P,O Box 1855 Qatar)
Doha, Doha Qatar
01.1998 - 12.2003
  • Monitoring store arrangements and delivery materials, and keeping records.
  • Issue consumables such as printer toner, cartridges, and keep records.
  • Monitoring cleaners' and tea boys' operations.
  • Conducting daily cleaning inspections and maintaining a better housekeeping environment inside the office and other locations.
  • Preparing weekly deep cleaning work schedule for cleaners (Carpets, Floors and toilets)

HK Team Leader & Store In-Charge

Noof Real Estate & Maintenance
Doha, Doha Qatar
01.1998 - 10.2003
  • Monitoring and reporting daily work schedule to Senior Superior.
  • Records and monitors store materials.
  • Arranging transportation for cleaners and tea boys.
  • Monitoring all incoming and outgoing deliveries for carpets, sofas, and beds.
  • Maintained and kept all cleaning equipment (machines and others) in good condition.
  • Arranging chemicals, cleaning equipment, and transportation for outside work.
  • Supervising and monitoring all housekeeping operations.

Computer Instructor / Office Duties

LICS - Lanka Training Centre
Chilaw, Sri Lanka
01.1996 - 12.1997
  • Maintaining records of daily attendance.
  • Monitoring and reporting daily activity to the Branch Manager.
  • Instructing students in various software applications.
  • Assisting students in preparation of projects, reports.
  • In charge of computer laboratory equipment.

Education

Secondary Education -

BT/Chenkalady Central Collage
Sri Lankan
1990 - 1995

Elimentary Education -

BT/Vinayagar Vidyalayam Kommathurai
Sri Lanka
1985 - 1990

Computer Knowledge -

Professional Qualification

Skills

  • Cleaning and Maintenance
  • Supervising
  • Coordinating
  • Communication
  • Leadership
  • Inventory
  • Supply Management
  • Organisational
  • Attention to detail
  • Problem -Solving

Languages

English
Advanced
Tamil
Proficient (C2)
Hindi
Upper intermediate
Sinhala
Upper intermediate
Malayalam
Intermediate
Arabic
Intermediate

Certification

TRAINING COURSE ATTENDED / PARTICIPATION


  • Principles of Health and Safety - BICSc
  • Understanding Chemical Hazard Pictograms - BICSc
  • Understanding PPE - BICSc
  • Hand Hygiene Explained - BICSc
  • Fire Fighting - Obeikan Knowledge Academy
  • Fire Prevention, emergency Planning & Safety - Obeikan Knowledge Academy
  • First Aid -Obeikan Knowledge Academy
  • Safety Inspection - Obeikan Knowledge Academy
  • iCare Workshop - Obeikan Knowledge Academy
  • Customer Communication - Sealine Beach Resort - QNHC

Recommendation Contacts:

Mr. Sam John

+447377924554


Mr. Talal Al-Anzi

+966543999931

Timeline

Soft Service Supervisor

MABSSC Facility Management
05.2024 - Current

Housekeeping Supervisor & Coordinator

The New Land Guest House
01.2023 - 02.2024

Soft Service Supervisor

MEEM Facility Management
11.2017 - 11.2022

Housing Team Leader / Supervisor

Obeikan Investment Group
05.2013 - 11.2017

Agency / Dealership

CJ Lanka Marketing
06.2011 - 07.2012

Coordinator (Provincial Council, Eastern Province)

Minister Of Health Sports & IT Education
09.2010 - 06.2011

COORDINATOR

Minister of Disaster & Relief Service
01.2010 - 12.2010

Cashier

Sealine Beach Resort (Qatar National Hotel Company
06.2008 - 03.2009

Administrative Assistant

Kellogg Brown & Root Service (US Military)
01.2005 - 05.2007

Cleaning in-Charge (Hired by NOOF Company)

The Ministry Planning Council (P,O Box 1855 Qatar)
01.1998 - 12.2003

HK Team Leader & Store In-Charge

Noof Real Estate & Maintenance
01.1998 - 10.2003

Computer Instructor / Office Duties

LICS - Lanka Training Centre
01.1996 - 12.1997

Secondary Education -

BT/Chenkalady Central Collage
1990 - 1995

Elimentary Education -

BT/Vinayagar Vidyalayam Kommathurai
1985 - 1990

Computer Knowledge -

Professional Qualification

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Ithayaraj Manicakavasagam (Raju)