Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Ivan Shikakhwa

Ivan Shikakhwa

Jeddah,saudi arabia

Summary

Accomplished professional with extensive expertise in customer service, communication, and problem solving. Demonstrates exceptional organisational acumen and adaptability in changing scenarios, ensuring seamless administrative process optimisation and executive support. Proficient in Microsoft Office Suite, with a proven track record in project coordination, confidential document handling, and client relationship building. Adept at managing calendars, arranging travel, and prioritising tasks to enhance team collaboration and efficiency. Committed to maintaining confidentiality while delivering high-quality financial report writing and invoice processing. Career goals include leveraging skills in event management and decision-making aptitude to drive organisational success.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Executive Secretary to the Vice Chairman

East Delta Saudi Co. Ltd
Jeddah, Saudi Arabia
11.2019 - 07.2025


  • Provided ad hoc support around the office as required leading to seamless daily operations.
  • Ensured timely completion of projects by coordinating with various teams effectively.
  • Created comprehensive reports for senior management decision-making.
  • Improved office efficiency by streamlining administrative processes.
  • Developed strong relationships with stakeholders to ensure smooth communication.
  • Enhanced productivity by organising and prioritising tasks efficiently.
  • Arranged special events for improved team morale and cohesion.
  • Managed the executive's calendar to avoid scheduling conflicts.
  • Liaised with department heads, resulting in better inter-departmental coordination.
  • Handled confidential documents with utmost discretion and security.
  • Coordinated travel arrangements, ensuring timely and cost-efficient trips.
  • Maintained an organised record-keeping system, improving ease of access to information.
  • Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
  • Booked flights and hotels for domestic and international meetings.
  • Screened incoming phone calls and relayed detailed messages.
  • Created expense reports with matching receipts.

General Supervisor

Kaya Suite
Istanbul, Turkey
03.2017 - 07.2019
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed customer orders with speed and accuracy.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Ensured safety standards met at all times during tours.
  • Increased client satisfaction through diligent follow-up on feedback.
  • Guided tourists around attractions, providing comprehensive information about each site.
  • Coordinated travel arrangements for smooth and efficient holidays.
  • Adapted quickly under pressure whilst maintaining a friendly demeanour towards guests.
  • Established strong rapport with guests for better communication and service provision.
  • Balanced administrative tasks whilst delivering high-quality customer service on the go.
  • Managed customer complaints, resolving tensions efficiently.
  • Monitored weather conditions before excursions, ensuring guest comfort and safety on tour day.
  • Reviewed contracts for accommodation or dining facilities to ensure best value for money.
  • Collaborated with other departments within the tour agency to streamline operations.
  • Developed relationships with local vendors to provide enhanced visitor experiences.
  • Verified customer passports and documentation to travel.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • Created and communicated clear, detailed itineraries ahead of travel.
  • Advised customers on specific visa and passport requirements.
  • Monitored flight costs and demand to achieve best-possible prices.
  • Researched accommodation options to provide choices for varying tastes and budgets.

Restaurant Manager

Hadramout Mandi Restaurant
Istanbul, Turkey
02.2016 - 03.2017


  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Managed daily operations for smooth restaurant functioning.
  • Coordinated events and parties to increase restaurant revenue.
  • Trained new team members, enhanced service quality.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Monitored stock levels regularly; minimised waste and over-ordering incidents.
  • Developed relationships with suppliers for better inventory management.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
  • Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
  • Cultivated a positive work environment by fostering team spirit amongst staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.

Lounge supervisor

Qaryouti Group
Amman, Jordan
06.2013 - 02.2016
  • Coordinated special events such as holiday parties or themed nights, heightened guest enjoyment during their visits.
  • Implemented changes suggested by patrons, improved overall customer experience within the lounge area.
  • Coordinated with kitchen staff, ensured timely food preparation and presentation.
  • Provided training to new staff members for effective integration into the team.
  • Maintained a well-stocked bar by ordering necessary supplies on time.
  • Assisted in event planning, contributed to successful functions within the lounge.
  • Streamlined operations through efficient task delegation amongst team members.
  • Upheld company's standards of excellence in service delivery whilst handling daily operations of the lounge.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.

Marketing assistant

Marketing Al-Arian Telecom Company
Amman, Jordan
03.2012 - 03.2013
  • Supported development of annual marketing plans, aligning with business objectives.
  • Enhanced social media presence with regular, engaging updates.
  • Coordinated with sales team for product promotion strategies.
  • Collaborated on email marketing campaigns for enhanced customer engagement.
  • Assisted in organising trade shows to increase company visibility.
  • Amplified brand awareness by developing and implementing effective marketing campaigns.
  • Identified new target audiences by conducting comprehensive market analysis.
  • Worked alongside cross-functional teams to achieve business objectives.
  • Handled crisis situations effectively, maintaining brand reputation intact.
  • Represented organisation to public at trade exhibitions and conventions, driving awareness of [Product or Service].

Education

High School - Tourism and Hotels

Tariq bin Ziyad
Amman, Jordan

Food and Beverage Certificate - Tourism and Hotels

Florida Internation Academy
Amman, Jordan
/2011 -

Certificate of experience - Tourism and Hotels

Kaya Suite
Istanbul, Turkey
/2019 -

Certificate of Achievement - Community Health Volunteer Training Program

Saudi Commission for Health Specialties
/2020 -

Volunteering work Certificate - Volunteering work

Health volunteering center
/2020 - /2021

Certificate in Digital Marketing Fundamentals - Digital Marketing

Skills From Google
/2022 -

Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork
  • Calendar management
  • Report creation
  • Project coordination
  • Confidential document handling
  • Travel arrangement
  • Administrative process optimisation
  • Team collaboration
  • Task prioritisation
  • Problem solving
  • Multi-tasking
  • Adaptability in changing scenarios
  • Organisational acumen
  • Microsoft office suite proficiency
  • Decision-Making aptitude
  • Invoice processing
  • Administrative assistance
  • Financial report writing
  • Agenda management
  • Confidentiality maintenance
  • Client relationship building
  • Event management
  • Executive support

Certification

  • Goodwill Initiative Certificate, Sound Ministry of Health, 06/01/21
  • Voluntary Work Certificate, Sound Ministry of Health, 06/01/22

Languages

English
Advanced
Arabic
Fluent
Turkish
Advanced

Timeline

Executive Secretary to the Vice Chairman

East Delta Saudi Co. Ltd
11.2019 - 07.2025

General Supervisor

Kaya Suite
03.2017 - 07.2019

Restaurant Manager

Hadramout Mandi Restaurant
02.2016 - 03.2017

Lounge supervisor

Qaryouti Group
06.2013 - 02.2016

Marketing assistant

Marketing Al-Arian Telecom Company
03.2012 - 03.2013

High School - Tourism and Hotels

Tariq bin Ziyad

Food and Beverage Certificate - Tourism and Hotels

Florida Internation Academy
/2011 -

Certificate of experience - Tourism and Hotels

Kaya Suite
/2019 -

Certificate of Achievement - Community Health Volunteer Training Program

Saudi Commission for Health Specialties
/2020 -

Volunteering work Certificate - Volunteering work

Health volunteering center
/2020 - /2021

Certificate in Digital Marketing Fundamentals - Digital Marketing

Skills From Google
/2022 -

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Ivan Shikakhwa