Iyan Muhammad Shafi
AJEX
Jeddah,Saudi Arabia
4
Languages
3
years of post-secondary education
10
Years of experience
- 8+ years of experience in Freight Forwarding and Logistics, with expertise in Air Freight
- Specialized knowledge of Aviation Logistics, AOG operations, and time-critical freight movements.
- Experienced in leading teams, driving operational excellence through KPI management, process optimization, and SOP development.
Work history
Freight Operations Specialist ( Air & Sea )
2 Years 6 Months- Handling E2E freight operations for Air/Sea shipments (import and export) in compliance with KPIs
- Coordinating with INTL agents, carriers ,3PLs and vendors
- Monitor shipments via T&T systems, providing real-time status updates to clients.
- Coordinated and arranged documentation for Gateway team, ensuring compliance for customs clearance
- Arranging FCL/LCL pickups, last-mile deliveries
- Liaised with internal teams (Sales, WH, TPT,) to align on delivery schedules & client expectations.
- Escalated and resolved service issues through various channels, enhancing customer satisfaction
- Updated and guided Sales team on operational matters and procedures, improving alignment on client expectations
Air Freight Duty Manager
4 Years 5 Months- Managed AOG and air freight operations, ensuring timely and compliant cargo movement.
- Coordinated with key stakeholders including airlines, agents, vendors, and customs authorities.
- Led customer communications, service escalations, and operational issue resolution.
- Developed SOPs and supervised recruitment, training, and team performance.
- Managed workforce planning and 24/7 operational support for critical shipments.
- Implemented KPI-driven improvements to optimize operational efficiency.
Air Freight Operation & Sales Manager at- JED
2 Years 9 Months- Managed air cargo operations, airline bookings, cargo planning, and shipment execution.
- Led customer relationship management and business development activities.
- Negotiated freight rates with airlines and freight partners.
- Supervised warehouse and cargo handling operations.
- Managed operational teams and supported recruitment and performance management activities.
- Developed customer solutions and secured new business opportunities.
- Prepared operational and sales performance reports.
Skills
Freight operations ( Air & Sea )
Air freight management
aviation logistics
AOG & DG/HAZMAT Handling
Team Management & leadership
SOP development
Education
- International Logistics
- Operational Excellence Foundations
- Supply Chain and Operations Management
DG IATA CAT 6 Trained
Bachelor’s in business administration (HONOURS)
High School and Senior Secondary
Personal Information
- Date of birth: 1994-09-05
- Nationality: Indian
- Residence Permit: Iqama: Valid & transferrable
Personal Profile
Hindi
Native language
English
C2
Master or proficient
Arabic
B2
Upper intermediate
Urdu
C2
Master or proficient
Projects
- Saudi Airlines Mail Service
- Pilgrimage Baggage City Check-in for Egypt Air
- Malaysian Felda Travel Pilgrim Cargo project
- Flynas City Check – in Hajj Operation 2019
- CAT II Project for Royal Aircraft
- DHL / CEER
Timeline
Freight Operations Specialist ( Air & Sea )
AJEX
2024.03 - 2026.09Read More
Air Freight Duty Manager
Business Zone Aviation
2019.10 - 2024.03Read More
Air Freight Operation & Sales Manager at- JED
Delta Shipping Company Limited
2017.01 - 2019.10Read More
Seventh Day Metas Adventist College
Bachelor’s in business administration (HONOURS)
2014.04 - 2016.04Read More
from International Logistics
2025.10Read More
from Operational Excellence Foundations
2025.11Read More
from Supply Chain and Operations Management
2025.12Read More
SAL
DG IATA CAT 6 Trained
2023.03Read More
International Indian School
High School and Senior Secondary
2013.03Read More