Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
References
Iqama
Personal Information
Languages
References
Timeline
Generic

MOHAMED IZAM

Riyadh

Summary

Management professional with a strong track record in leading teams within Warehouse and transportation sectors. Expertise in exceeding sales targets and enhancing operational efficiency through targeted training and process improvements. Skilled in customer service and technical solutions, resulting in new revenue opportunities and strengthened stakeholder relationships.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Operation Supervisor

Flow OPS (Riyadh Metro)
Riyadh
02.2020 - Current
  • Developed strategies to improve customer service delivery processes.
  • Ensured adherence to health, safety, security, and environmental standards in all operations.
  • Planned schedules and delegated tasks to optimize team productivity.
  • Investigated customer complaints promptly and implemented corrective actions.
  • Maintained comprehensive records of time, materials, expenditures, and crew activities.
  • Conferred with customers and stakeholders to exchange information and resolve issues.
  • Executed cash register operations, including processing refunds and balancing registers.
  • Regularly inspected equipment for compliance with safety standards.

Warehouse Manager

Ice cream dana establishment
Dammam
03.2014 - 03.2018
  • Coordinated with other departments to ensure that customer orders were filled accurately and efficiently.
  • Conducted regular audits of warehouse operations to identify areas of improvement.
  • Maintained security of warehouse and grounds to protect company assets.
  • Enforced on-time shipment of products to create exceptional customer experiences.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Developed and implemented effective safety procedures to ensure compliance with SFDA (Saudi food and drug Authority) regulations.
  • Hired and trained warehouse and supervisory personnel.
  • Directed inbound and outbound transportation operations, warehouse activities, safety performance, and logistics quality management.
  • Verified that all necessary paperwork was completed accurately prior to releasing shipments, also maintaining the records of all shipping documents delivery orders.
  • Resolved customer complaints regarding shipment delays, or damaged products.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.

Acting Area Manager

Ice cream dana establishment
Dammam
03.2014 - 03.2018
  • Resolved customer complaints by identifying root causes, enhancing service efficiency.
  • Ensured compliance with health and safety regulations in store environment.
  • Conducted regular staff meetings to discuss performance goals and policy updates.
  • Managed a team of 25 employees, providing mentorship to improve job satisfaction.
  • Monitored inventory levels and streamlined stock ordering processes for accuracy.
  • Analyzed sales data across district stores to identify trends and improvement opportunities.
  • Collaborated with senior management to establish and achieve district objectives.
  • Administered payroll processes including timecard tracking and time-off approvals across sites.

Safety Officer

Flow OPS (Riyadh Metro)
Riyadh
02.2020 - Current
  • Monitored building security systems, including access control and CCTV cameras.
  • Responded to emergency situations involving fires or hazardous material spills.
  • Conducted safety audits and inspections to identify potential hazards.
  • Investigated workplace incidents and reported findings to management.
  • Performed maintenance on fire alarm systems, sprinklers, and extinguishers.
  • Educated staff on proper use of personal protective equipment.
  • Maintained accurate records of safety inspections and incident reports.
  • Provided guidance on safe working practices to minimize injury risks.

Senior Executive

Al barrak automatic Doors
Dammam
06.2010 - 03.2013

Senior Customer Relationships Officer

Janashakthi Insurance officer
Colombo
10.2008 - 04.2010

Claims Executive

Amana Takaful Insurance
Colombo
06.2004 - 10.2008

Education

Master of Business Administration (M.B.A.) - Business Administration

University of Wolverhampton
United Kingdom
10.2023

Certification in Public Safety - First Aid at work

Riyadh
09.2023

Certification in Public Safety - Fire Safety Principles

Riyadh
09.2021

Skills

  • Time Management
  • Accounting Records
  • Operations Management
  • Customer Accounts Management
  • Safety Standards
  • Inventory management
  • Stock Management
  • Transportation Logistics Management

Certification

  • Level 2 Award in Fire Safety Principles by AOSH by UK
  • Level 2 Award in First Aid at Work by AOSH by UK

Languages

  • Arabic, Intermediate
  • English, Native
  • Hindi, Intermediate
  • Tamil, Native

Awards

Best Outstanding Employee Motor Claims Department in Amana Takaful Insurance

References

References available upon request

Iqama

Transferrable

Personal Information

  • Passport Number: N6090598
  • Date of Birth: 09/18/85
  • Nationality: Sri Lankan

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Arabic
Beginner
A1

References

References available upon request.

Timeline

Operation Supervisor

Flow OPS (Riyadh Metro)
02.2020 - Current

Safety Officer

Flow OPS (Riyadh Metro)
02.2020 - Current

Warehouse Manager

Ice cream dana establishment
03.2014 - 03.2018

Acting Area Manager

Ice cream dana establishment
03.2014 - 03.2018

Senior Executive

Al barrak automatic Doors
06.2010 - 03.2013

Senior Customer Relationships Officer

Janashakthi Insurance officer
10.2008 - 04.2010

Claims Executive

Amana Takaful Insurance
06.2004 - 10.2008

Master of Business Administration (M.B.A.) - Business Administration

University of Wolverhampton

Certification in Public Safety - First Aid at work

Certification in Public Safety - Fire Safety Principles

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MOHAMED IZAM