Ensure customer vehicle are fixed right from the first time
Order and followup part with spare parts suppliers
Schedule service appointment and obtains customer vehicle data and review vehicle history prior customer arrival assist technicians with hitech problems
Automotive services
Workshop supervisor
Altabaldi.Co.ltd
Khartoum, Sudan
01.2016 - 12.2020
Company Overview: dealer of konecranes, TCM and hangch forklifts
Ensures implementation of the standard job procedures and conduct work quality and take necessary action of incorrect situations
Group meeting for solving related problems and increase team morale and encourage to make suggestions
Dealer of konecranes, TCM and hangch forklifts
Service engineer
DAL motors
Khartoum, Sudan
04.2012 - 10.2015
Company Overview: dealer of mercedes, mitsubishi and KIA
Maintains a working knowledge
Assists workshop technicians in identifying and diagnose the vehicles problems
Interviews/questions customers to confirm the customers' concern
Ensure customer's issue are fixed right from the first time
Conduct OJT for the technicians
Dealer of mercedes, mitsubishi and KIA
Technician
UNAMID
North Kordofan, Sudan
05.2010 - 06.2011
Company Overview: united nation African mission in darfur
Examine vehicle and discuss with team leader, service advisor nature and extent of damage or malfunction
Carry out periodic maintenance, overhaul engine and transmission plus chassis and suspension