Jaber Alqhtani

• Conducted research, gathered information from multiple sources and presented results.
• Exceeded goals through effective task prioritization and great work ethic..
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Prepared variety of different written communications, reports and documents.
• Onboarded new temps by entering employee information into systems.
• Led projects and analyzed data to identify opportunities for improvement.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Improved operations through consistent hard work and dedication.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Led projects and analyzed data to identify opportunities for improvement.
• Conducted research, gathered information from multiple sources and presented results.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Used coordination and planning skills to achieve results according to schedule.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked flexible hours across night, weekend and holiday shifts.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.

• Carried out day-to-day duties accurately and efficiently.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Created plans and communicated deadlines to complete projects on time.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours across night, weekend and holiday shifts.
• Worked with customers to understand needs and provide excellent service.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Maintained excellent attendance record, consistently arriving to work on time.

• Scheduled staff and delivered training materials and information.
• Reviewed employee performance and surveyed customers to determine areas for improvement.
• Recruited, trained and supported help desk technicians and representatives.
• Responded promptly to incoming requests for technical support.
• Scheduled and trained help desk employees.
• Wrote and presented reports on help desk activities.
• Devised solutions to operations issues related to [Software], working closely via phone, email, live chat and web teleconference.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Trained and supported end-users with software, hardware and network standards and use processes.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution

• Answered customer telephone calls promptly and appropriately handled needs.
• Diagnosed and resolved user system functionality issues to enable completion of desired operations.
• Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
• Designed employee work schedules to address complete operational needs.