Jack Rogers
Port Adelaide
Summary
Driven and personable, I excel in customer service and operational efficiency, as demonstrated at Derrimut 24:7 Gym. My ability to solve problems thoroughly and maintain high standards of cleanliness and stock management, alongside a workhorse mentality and a happy-go-lucky attitude consistently enhances customer satisfaction and workplace morale and efficency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Derrimut 24:7 Gym
2024.10 - Current
- Deliver exceptional customer service by assisting members with inquiries, resolving issues, and ensuring a welcoming environment.
- Manage transactions such as sign-ups, cancellations, and account modifications through Debitsuccess and Clubware.
- Operating the front desk and completion of daily/ necessary administrative tasks.
- Maintain a clean, safe and hygienic gym by doing floor walks, equipment inspection/ tagging and general cleaning.
- Monitor and maintain stock levels. Conduct stock checks. Stock rotation and merchandise display.
Bartender
Lighthouse Wharf Hotel
2023.11 - 2024.05
- Provided excellent customer service through taking orders, greeting customers, serving alcohol, and seating guests in a fast-paced environment all while maintaining a friendly, warm welcoming demeanour.
- Handled cash transactions and eftpos transactions accurately and with due diligence.
- Followed opening and closing venue procedures with a precedence for accuracy
- .Proficient in cocktail, alcoholic and non alcoholic mixed drinks
Cellar Hand
Kingston Estate Winery
2018.01 - 2023.01
- Facilitated the movement of wine between tanks using rubber lines.
- Applied chemicals and additives to wine according to prescribed protocols.
- Maintained accurate records of wine tanks, including volume, type, and production details.
- Assisted with cellar maintenance and equipment sanitation to uphold quality standards.
Education
High School Diploma -
Ulladulla High School
Ulladulla, NSW2017-01
Skills
- Exceptional customer service
- Work horse mentality
- Happy go lucky attitude
- Thorough problem solver
Certification
- FirstAidPro : First Aid, Basic Emergency Life Support, Cardiopulmonary resuscitation.
- EOT.EDU.NSW : RSA / TAB
- DoFoodSafely : Food Handling
Timeline
Customer Service Representative
Derrimut 24:7 Gym
2024.10 - Current
Bartender
Lighthouse Wharf Hotel
2023.11 - 2024.05
Cellar Hand
Kingston Estate Winery
2018.01 - 2023.01
High School Diploma -
Ulladulla High School