Exercise
JACKFROST Ibrahim Nsubuga
Waiter/cashier
Kampala
Summary
Detail-oriented team leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Waiter
Rosh Rayhaan By Rotana
Riyadh
04.2022 - 03.2023
Waiter
Ritz Carlton
Riyadh
02.2021 - 12.2022
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Education
Diploma - Catering And Hotel/hospitality Management
Makerere University Business Institute, MUBs
Kampala Uganda 05.2017 - 05.2019
Skills
An eye of details
undefinedInterests
Timeline
Waiter
Rosh Rayhaan By Rotana
04.2022 - 03.2023
Waiter
Ritz Carlton
02.2021 - 12.2022
Diploma - Catering And Hotel/hospitality Management
Makerere University Business Institute, MUBs
05.2017 - 05.2019
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