JACKLINE WANGUI IRUNGU
Doha
Summary
All-around hospitality professional with 6+ years of experience delivering exceptional service in fast-paced restaurant settings. Highly adaptable across multiple roles-including waitstaff, cashier, and cross-trained kitchen operations. Combines continuous F&B training with strong teamwork, great customer relation skills, and a zeal for ongoing self-improvement.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Crew Member (Opening Team & Trainer)
Bonbird Chicken Shop
Doha
12.2024 - Current
- Served as a core member of the store launch team, playing a key role in setting up daily workflows, establishing brand operational standards, and driving high performance in a fast-paced F&B setting.
- Greeted customers promptly, managed POS ordering, handled cash/card transactions, and practiced proactive up-selling by recommending combos and promotional items to boost average ticket size.
- Assembled, checked, and packed dine-in, takeaway, and delivery orders with high accuracy, maintaining fast turnaround times during high-volume rush periods.
- Executed food prep according to strict recipes and safety guidelines, operating fryers, grills, and ovens while enforcing strict hygiene standards and HACCP protocols.
- Assisted with receiving deliveries, storing stock properly, and strictly enforcing FIFO (First-In, First-Out) inventory rotation to minimize waste and ensure freshness.
- Represented the store during official corporate/franchise quality and operational audits, consistently demonstrating full compliance with brand protocols, hygiene standards, and service metrics while onboarding and training junior crew members.
- Kept dining area, registers, and food prep stations thoroughly sanitized and organized to ensure a welcoming environment and maintain audit-ready operational standards at all times.
Waitress
Sugar & Spice
Doha
06.2021 - 07.2024
- Welcomed and served guests in a famous Doha cafe, delivering friendly, high-quality service across a varied menu of signature brunch items, savory dishes, and specialty desserts.
- Learned new seasonal menus quickly and completed detailed training on food and drink pairings to make thoughtful recommendations that enhanced the guest experience.
- Stayed attentive on the dining floor to anticipate guest needs quickly, gather feedback, and resolve any issues to ensure complete customer satisfaction.
- Promoted specials of the day, new seasonal menu items, and branded merchandise (such as custom bags and gift items) to boost daily store sales.
- Participated in daily pre-shift briefings and ongoing service training to stay aligned with team targets, focus menu items, and store values.
- Maintained high standards of personal hygiene and dining area cleanliness while regularly passing routine service quality assessments.
- Awarded Employee of the Month for strong work ethic, consistent performance, and dedication to guest satisfaction.
Hotel Receptionist
Nevada Palace Hotel
Meru
09.2019 - 03.2020
- Served as the main point of contact, delivering warm, attentive, and customer-focused service to every guest while adapting communication to suit different personalities and requests.
- Welcomed checking-in guests, guided them through room options, provided clear property orientations, and ensured a smooth, welcoming arrival process.
- Acted as a helpful resource for guests by answering inquiries, providing local area recommendations in Meru, and arranging internal hotel services.
- Managed guest reservations, handled incoming switchboard calls, maintained accurate front desk logbooks, and processed daily check-in and check-out payments accurately.
- Coordinated closely with housekeeping and maintenance teams to ensure guest rooms were ready on time, quickly resolving any minor guest concerns to ensure a high-quality stay.
Food & Beverage Trainee (Industrial Attachment)
Kibo Palace Hotel
Nairobi
01.2019 - 07.2019
- Cross-Departmental Hands-on Training: Completed a comprehensive, hands-on industrial attachment across multiple hotel departments in a 4-star property, gaining versatile operational experience.
- In-Room Dining & Order Service: Assisted with room service operations, taking guest orders, preparing service trays, and ensuring timely, polite delivery to guest rooms.
- Hostess & Guest Reception: Welcomed and greeted arriving guests, assisted with table seating during peak meal periods, and provided attentive front-of-house service.
- Guest Relations Support: Shadowed senior team members in managing guest inquiries, understanding individual guest preferences, and ensuring a warm, welcoming environment.
- Foundational Hospitality Skills: Applied practical food hygiene standards, table setup guidelines, and essential team communication learned during academic studies.
Education
Diploma - Catering & Hotel Management
Thika Institute of Business Studies
01.2019
High School Certificate -
Finmark International School
01.2016
Skills
CORE SKILLS
Food & Beverage Operations: Full-Service Dining Order Taking & POS Handling In-Room Dining & Room Service Table Setup & Hygiene Standards
Guest Relations & Service: High-Standard Guest Care Menu Knowledge & Upselling Problem Resolution & Complaint Handling Guest Preference Recognition
Professional & Interpersonal: Team Collaboration & Communication Multitasking in Fast-Paced Environments Adaptability & Cultural Awareness Service Excellence
Certification
- Food Handler Certificate
- Basic First Aid
- Basic Fire Fighting
- Diploma in Nursing Assistant from Belmontstreet Management Consultancy, Qatar
Languages
English
References
- MR GEORGE OLIVEIRA, Manager, Bonbird Chicken Shop, West Walk, Qatar, +974 39988418
- MRS MUGAINE, Owner, Nevada Palace Hotel, Kenya, +254 728 852910
Timeline
Crew Member (Opening Team & Trainer)
Bonbird Chicken Shop
12.2024 - Current
Waitress
Sugar & Spice
06.2021 - 07.2024
Hotel Receptionist
Nevada Palace Hotel
09.2019 - 03.2020
Food & Beverage Trainee (Industrial Attachment)
Kibo Palace Hotel
01.2019 - 07.2019
Diploma - Catering & Hotel Management
Thika Institute of Business Studies
High School Certificate -
Finmark International School