Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacky Yen

Parafield Gardens

Summary

Dynamic paraplanner with expertise in preparing compliant Statements of Advice at AFM Wealth Strategy. Skilled in financial modelling and strategy development, I excel in client communication and maintaining high attention to detail. Proven ability to enhance client satisfaction through effective problem resolution and collaboration with advisers to achieve optimal financial outcomes.

Overview

3
3
years of professional experience

Work History

Paraplanner

AFM Wealth Strategy
Norwood, Adelaide
10.2023 - Current
  • Prepared compliant and customised Statements of Advice (SOAs) and Records of Advice (ROAs) across a range of strategies (superannuation, retirement, investment, insurance).
  • Conducted thorough product, investment, and insurance research to support financial planning recommendations.
  • Modelled financial scenarios using financial planning software (AstuteWheel).
  • Interpreted client data, objectives, and risk profiles to formulate appropriate advice strategies.
  • Liaised with financial advisers to clarify strategies and ensure alignment with client goals and compliance requirements.
  • Ensured all advice complied with current financial services regulations, licensee standards, and ASIC guidelines.
  • Assisted with implementation of advice, including preparation of application forms and follow-ups with providers.
  • Maintained accurate client records and file notes in accordance with compliance standards.
  • Stayed up-to-date with changes in legislation, Centrelink rules, and financial products.
  • Supported advisers in client meetings as needed, providing technical insight or follow-up documentation.

Client Service Officer

T&A Advice
Hillcrest, Adelaide
02.2022 - 10.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained strong rapport with existing clients and interacted with potential clients.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided exceptional customer service to clients, responding quickly and efficiently to inquiries.
  • Followed up on client leads, managed client applications and onboarded new clients.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Bachelor of Business (Financial Planning) -

University of South Australia
Adelaide, SA
09-2023

High School Diploma -

Temple Christian College
Adelaide,SA
11-2018

Certificate III in Micro-Business Operations -

Queensford College
Adelaide, SA
09-2017

Skills

  • Statement of Advice (SOA) & Record of Advice (ROA) preparation
  • Financial modelling & strategy development
  • Superannuation & retirement planning
  • Investment portfolio analysis
  • Personal risk insurance strategy (Life, TPD, IP, Trauma)
  • Centrelink & aged care strategy knowledge
  • Taxation considerations in financial advice
  • Estate planning fundamentals
  • Cash flow and budgeting analysis
  • Implementation of financial strategies
  • Strong written and verbal communication skills
  • Liaison with advisers and product providers
  • High attention to detail and accuracy
  • Time management and ability to meet deadlines
  • Collaborative team player
  • Adaptability to legislative and regulatory changes

Timeline

Paraplanner

AFM Wealth Strategy
10.2023 - Current

Client Service Officer

T&A Advice
02.2022 - 10.2023

Bachelor of Business (Financial Planning) -

University of South Australia

High School Diploma -

Temple Christian College

Certificate III in Micro-Business Operations -

Queensford College

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Jacky Yen