JACOB JINYOUNG LEE
Oxley
Summary
Dedicated and compassionate professional with a strong background in nursing and exceptional customer service skills. Adept at managing high-pressure situations with empathy, clear communication, and problem-solving expertise. Proven ability to build trust and rapport with clients, coordinate effectively with diverse teams, and maintain meticulous attention to detail. Skilled in handling complex inquiries, resolving concerns promptly, and ensuring a positive customer experience. Excels in adapting to dynamic environments and committed to delivering service excellence that fosters customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Skilled Worker / Communication Liaison
Korjan
10.2024 - Current
- Facilitated communication between internal teams and external staff as a translator, ensuring seamless collaboration and understanding across language barriers.
- Assisted in troubleshooting and repairing chillers and other products, showcasing technical aptitude and a hands-on approach to problem-solving.
- Demonstrated adaptability by managing diverse tasks, including liaising with clients, coordinating workflows, and supporting technical operations.
Assistant in Nursing
YNA Your Nursing Agency
07.2023 - Current
- Provided high-quality care to diverse clients, ensuring their needs were met with empathy and professionalism.
- Demonstrated excellent communication skills to establish trust and clarity with clients, families, and healthcare professionals.
- Adapted quickly to new environments, showcasing flexibility and problem-solving skills in dynamic situations.
Assistant in Nursing
Pine Lodge Home
02.2022 - 07.2023
- Built strong rapport with residents, focusing on delivering personalised care with compassion.
- Maintained meticulous documentation of care plans, reflecting attention to detail and organisational skills.
- Collaborated effectively within multidisciplinary teams to address residents' concerns and enhance overall satisfaction.
Assistant Receptionist /Documentation Assistant
Advanced Clinic
06.2020 - 01.2022
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Organized and maintained critical documentation, demonstrating a strong sense of responsibility and confidentiality.
- Acted as the first point of contact for inquiries, resolving issues efficiently and maintaining client satisfaction.
- Collaborated with team members to plan and execute successful office events, fostering a positive work culture.
Education
Bachelor of Nursing -
Queensland University of Technology
07-2024
Foundation Course -
Macquarie University
01.2021
Skills
- Strong oral and written communication skills
- Teamwork
- Professional practice
- Ability to set priorities
- Decision making
- Problem-solving
References
- Libby Gardiner, Operation Manager, Your Nursing Agency, 07 3222 4850, Libby.Gardiner@yna.com.au
- Angelique Marthenze, RN, Wesley Hospital / St. Vincent Aged care Facility, +61 451 594 866, amarthenze75@gmail.com
- Heeyun Hwang, Direct Supervisor, RN, Pine Lodge Home, +61 403 552 582, hhy1277@gmail.com
- Natalie Hayward, Clinical Facilitator, RN, The Wesley Hospital, +61 458 123 334, natalie.hayward@uchealth.com.au
Languages
Korean
Native language
English
Advanced
C1
Timeline
Skilled Worker / Communication Liaison
Korjan
10.2024 - Current
Assistant in Nursing
YNA Your Nursing Agency
07.2023 - Current
Assistant in Nursing
Pine Lodge Home
02.2022 - 07.2023
Assistant Receptionist /Documentation Assistant
Advanced Clinic
06.2020 - 01.2022
Foundation Course -
Macquarie University
Bachelor of Nursing -
Queensland University of Technology
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