Jahafar Padinhare Ellath

Client: SABIC

• Designing Azure RBAC, PIM, licensing, Identity Governance
• Upgrading Active Directory, Azure AD connect, ADFS, PKI
• Install and configure Microsoft XDR defender for identity
• Implementing Server Access control - Zero trust
• Securing Servers, workstation through GPO
• Disable Legacy protocol Organizational level
• Active Directory, PKI Security assessment
• Automate Identity and access management life cycle, notification
• Migrate Active directory Users and Groups
• Active Directory Disaster recovery drill
• Active Directory trust hardening
• ADFS and Azure SSO configuration
• Configure CA Privileged Access Management access policies
• Domain controllers monthly patching
• DNS configuration and operational maintenance.
• Client: SABIC

Client: Aditya Birla Group, Noor Islamic Bank and TATA AIG

• Problem Management task related to Exchange and Active directory
• Technical service improvement plan
• Major change implementation
• Validate L1 and L2 changes
• Conduct technical training to peers
• Microsoft exchange 2010 and 2007 service pack and rollup update installation
• Migrate Active Directory, DHCP and file server form Physical to virtual server
• Migrate exchange DB storage
• Install BlackBerry Enterprise Server 10 service pack
• Exchange DR drill for 2010 and 2007
• Active Directory DR drill for 2008R2 and 2012 R2
• Implement window server terminal server
• Consolidate group policy to reduce complexity
• DNS and DHCP management
• Client: Aditya Birla Group, Noor Islamic Bank and TATA AIG

Client: Shared clients

• Support 60 clients L1 and L2 service request related to AD, exchange users and group management
• Implement C1 and C2 changes related GPO
• Monthly scheduled patching activity
• AD and exchange backup check list review
• Server role installation for new project
• Server demission and domain join request
• DNS resource record creation, updating and deletion
• Server performance troubleshooting
• AD Replication monitoring and troubleshooting
• New domain controller promotion
• Client: Shared clients

Client: Conde Nast Publications

• This project is to give entire IT infrastructure support for world's one of the leading magazines publication company CondeNast.
• Conde Nast has their IT infrastructure spread across many countries and they have a base location at New York and Delaware.
• Support model segmented to various towers like, Windows and Messaging, Network, Storage and UNIX.
• I was working as one of the key members of Windows and messaging team and my role was to provide Level 2 support for windows and messaging related issues.
• We were using different ticketing tools such as Enterprise wizard and PeopleSoft CRM.
• We also deal with email request and the alert comes from multiple monitoring tools such as IBM Net cool, HPSIM, NetIQAppManager and Quest Spotlight.
• Windows and messaging team is responsible for handling both user requests and system generated events and provide the resolution within agreed SLA.
• Day to day activity includes, provide end user support such as public folder creation, administration, distribution list creation, and manage NTFS permission on network shares, security group management, and printer management.
• Apart from day-to-day activity we have project tickets and weekly maintenance activity such as exchange server database and logs management, scheduled reboot, quarterly server patching using Shavlik patch management tool.
• Client: Conde Nast Publications

• I was working as one of the key members of Real Time management (RTM) Team.
• The RTM team was responsible for Troubleshooting Active directory, Exchange, DNS, DHCP at second level for our UK, US, Singapore, Malaysia and India based clients and inform the client within escalation time period.
• Troubleshooting Windows2003Active Directory and Exchange 2003 and 2007 issues.
• Monitoring and maintaining Exchange database online.
• Deep knowledge in troubleshooting mail flow on both Exchange 2003 and 2007.
• Exchange databases troubleshoot and maintenance by using ESEUTIL.
• Monitoring and troubleshooting other Exchange performance issue by using application monitoring tool.
• Monitoring and troubleshooting Exchange critical services.
• Troubleshooting and assisting on windows 2003 Active Directory replication issue.
• Troubleshooting DNS and make sure that name resolution is working fine.
• Hands on experience in using windows troubleshooting tools like REPADMIN, REPLMON, DCDIAG, NETDIAG, NSLOOKUP etc.
• Interact with client and provide on call support.
• Monitoring remote server performance.
• Troubleshooting issue related system generated events and creating daily check list.
• I worked as a member of Patch Management Team (PMT).
• The PMT was responsible for installing Windows Service packs, updates and patches.
• We were also responsible to install, test and update the patches that Microsoft releases on every second Tuesday of the month.

• Company Overview: Client: Intelligent Global Service (Sparsh)
• Worked with Intelenet Global Service (a leading provider of multi-faceted business process outsourcing solutions to organizations across the globe) in the payroll of Trimax Computer Pvt. Ltd.
• The site was having more than 2600 users with more than 1050 workstations and 15 Servers.
• The job responsibilities were to manage user IDs like creation, modification, deletion.
• Giving map drive to users in different departments with proper rights.
• Securing the server with proper back up and antivirus updates.
• Daily task was to back up all the confidential data, system state and critical application by using Symantec backup exec tool.
• Worked on Op Manager, which is a powerful tool to monitor all your network devices.
• Responsible for maintaining daily check list of all the servers.
• Protecting the network from virus and threats by using McAfee ePO Server.
• Hand on experience in implementing McAfee ePO server and Adventnet Op Manager.
• Hardening Desktop and Servers with standard hardening policy.
• Client: Intelligent Global Service (Sparsh)