Jak Kerin

Provide Technical Support for all Miele product use and installation information as well as technician software support for internal Miele employees and technicians and external service partner companies.

Provide basic preventive callout fault remedy advice for Miele customers .

Participate and provide technical information for newsletters for, feedback to technical problems to Miele Germany.

Conducted daily repairs and maintenance of Miele's market leading appliances in domestic and commercial settings. This role also involved a high level of resolving customer post sale queries and achieving resolutions to various issues. During my time in this role I have received consistent 5 star customer feedback regarding the quality of work completed and their overall customer service experience via Miele's external software application

Experience Gained

• Electrical and mechanical fault finding and repairs of Miele brand household appliances in a domestic setting.
• Daily maintenance and repairs of washing machines, dryers, dishwashers coffee machines, induction and ceramic cooktops, range hoods, microwaves, ovens and steamer ovens.
• Customer service and complaint resolutions.
• Invoice/account settlement and banking.
• Job planning and rescheduling.
• Experience with various internal and external computer software programs.

Whilst at MEGT I experienced job rotation into different work areas within the mine including the BHP Surface Electrical Workshop, the Refinery area and was also hosted out to 2 of the mine's contractor businesses ‘Cowell Electric' and ‘Mine Power Solutions', mainly working on short to mid-term electrical projects.

I was proud to complete my mature aged apprenticeship, achieving both practical workplace requirements and theoretical TAFE study requirements to obtain my certification. Amongst other experiences I also took great pride in being a part of work teams that achieved successful planned project outcomes such as lengthy HV cable installations in at times, extremely tough conditions.

Experience Gained

• Electrical fault finding.
• Low voltage and extra low voltage installations.
• Carry out planned maintenance procedures.
• Perform high voltage electrical isolations and de-isolations.
• Appliance testing and repairs.
• Underground Reclaim experience installing new HV cable runs.

The first 14 months of my apprenticeship was at Alinta Port Augusta power station, working under the guidance of the Electrical workshop team until the closure of the site in May 2015.

Experience Gained

• Fault finding electrical systems.
• Single and Three Phase Motor refurbishing.
• High Voltage Transformer maintenance.
• Cable installations (Single Phase and 3 Phase).
• Battery systems maintenance.
• Installation of lights, power points and other low voltage systems.

Working as a property manager for 12 months, my role primarily involved the processing of tenants applications to fill rental properties and subsequently, the management of ongoing rental agreements. This role often involved navigating the challenges of tenant and landlord responsibilities and expectations which developed my communication skills, management of professional relationships and skills in conflict resolution.

Experience Gained

• Conducting tenant application processes and advising on suitable prospects to landlords.
• Create and manage rental agreement contracts.
• Conduct periodic inspections and follow up maintenance and compliance issues when required.
• Conflict resolution skills gained pursuing tenants in arrears and issues of non compliance.

At Platinum Sports Marketing I conducted daily sales and revenue raising on behalf of charitable organisations including the Paralympic Committee, Surf Life Saving NSW and the AFL Ladder Program. The role helped upskill my communication skills, accounting and budgeting skills and also included a leadership aspect teaching new employees and building sales teams.

Experience Gained

• Direct marketing and sales techniques.
• Connecting large organisational clients to customers.
• Raising revenue
• Promoting brand awareness
• Building sales teams