Jalal Hasan Shiha
Riyadh,01
Summary
Results-driven professional with extensive expertise in data analysis, business development, and operational strategy. Demonstrates exceptional leadership skills in people management, team development, and performance monitoring, fostering high-performing teams and achieving organizational goals. Adept at relationship management, vendor coordination, and customer relationship management to drive growth and enhance client satisfaction. Skilled in strategic planning, competitive market analysis, and brand-building strategies to deliver impactful business outcomes. Proficient in safety regulations, risk assessment, crisis resolution, and quality assurance to ensure operational excellence. Committed to leveraging a strong foundation in profit and loss understanding and inventory management to optimize processes and achieve sustainable success.
Seasoned professional with focus on optimising operational workflows and driving business growth. Streamlines processes and enhances team performance to achieve organisational goals. Utilises strategic planning and cross-functional leadership to deliver consistent results.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
2027
2027
years of professional experience
1
1
Certification
Work history
Operations manager
Point Market
Riyadh & Jeddah
2025.04 - Current
- Reduced overhead costs through efficient resource allocation and budget management.
- Optimised workflow procedures with strategic planning and team coordination.
- Created collaborative work environment for positive team dynamics.
- Managed vendor relationships to ensure timely delivery of services.
- Implemented quality control measures, enhanced product standards.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Identified bottlenecks, implemented solutions, increased productivity.
- Managed inventory efficiently to minimize stockouts and overstock situations.
- Encouraged innovative thinking in team, fostered environment of growth and development.
- Led teams to achieve business objectives on time and within budget constraints.
- Analyses performance metrics, identified areas for improvement in operations management.
- Applied lean principles to operations management, reduced waste significantly.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Devised operational policies for regulatory compliance and best practices adherence.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Streamlined supply chain processes to reduce procurement cycle time.
- Liaised with stakeholders for transparent communication and better decision making.
- Fostered culture of continuous learning, improved workforce competency levels.
- Directed safety protocols implementation, created safer workplace conditions.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Streamlined processes to improve and optimise office operations.
- Led and managed administrative staff to maintain smooth daily operations.
- Organised financial and operational data to help with yearly budgeting and planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Established clear budgets and cost controls strategies to meet objectives.
- Designed and implemented training to further develop staff based on business goals.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Planned revenue generation strategies designed for growth.
- Analyses and resolved complex resource management issues for optimized scheduling.
- Drafted procedural statements and guidelines for company-wide use.
Central Region Regional Manager
Petromin Corp – Primo Market
Central area
- 2023.10
- I was responsible for people, standards, customer experience, financial and operational management of stores across Central Region. As Retail Manager was supported, coach, and develop teams to translate retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.
- KEY ACCOUNTABILITIES:
- -Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions.
- -Ensure delivery of exceptional retail and operational standards throughout Primo stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores.
- -To ensure compliance in all areas of operational activity and drive sales and profitability through performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
- - Provides leadership, support and direction to store teams that reflects vision and strategic direction of SME.
- Performance, Productivity & Results Management:
- -Leads teams, translating area performance objectives into store sales and KPI targets
- -Monitor, report on performance KPIs and identify areas/store/leadership improvements
- -Monitor store productivity to stay within agreed budgets and coach store managers to drive right balance quality vs quantity when planning store schedules
- -Customer and frontline obsession, leading by example, live customer and team by being present in stores daily.
- Management of Store Operations: Retail Operations:
- -Back door organization, compliant with all Primo policies and procedures
- -Monitor stock levels on all inventory items. Conduct inventories on timely basis/maintain updated inventory records and conduct (semi)annual stock take.
- - Focus and interact on measurement and effectiveness of all operations. Provides accurate, complete and timely reports on operating status of organization
- -Recruit and develop exceptional people (hiring more 120 candidates)
- -Optimize and oversee operations to ensure productivity and efficiency
- -Ensure compliance with company’s policies and operational guidelines.
- Store Merchandising and Standards:
- -Ensure that Primo merchandising concepts are set up and always maintained.
- -Store standards of cleanliness and security are maintained.
- -Ensure key product launches and initiatives are fully supported.
- Customer and People:
- -Define, build, and follow up on people development plans in partnership with training and education.
- -Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow right process.
- -Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
- -Gain awareness of market/customer trends in retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing & commercials Team where appropriate.
- KPIs and deliverables:
- -Exceed monthly sales turnover vs agreed budget.
- -Meet pre agreed KPIs of conversion
- -Customer measures, lead them to exceed CRM recruitment targets, CRM contribution.
- -Improve store productivity and efficiency through implementing use of Rota Geek and back-office modelling
- -Shrinkage and level of stock by store, meet company Audit results >85%
- -Exceed agreed annual company employee satisfaction target
- -Define, build, and follow up on people development plans in partnership with training and education.
- Brand and Culture:
- -Develop, create, & maintain strong customer obsessed, brand focused environment for all frontline in everything that they do.
- -Together with senior leaders, continue to create structured, analytical, commercially focused, engaging services culture.
- -Support in roll out of relevant retail projects.
- -Gatekeeper of retail communications and data to area and store teams.
- Achievements:
- -Introduced new project and product to store which helped to increase department’s profitability by 10%.
- -Creating new channels in area ( coffee barista & Redbox service )
- -Opening 18 New location in different channels by ( 350 customers AVG )
- -Increase area sales by 15% comparing to last year
- -Reducing area expanse by 12%
- -Handling kingdom recoupments new staffs
- -Part of CO. P@L committee planning and budgeting
- Fostered a positive work environment, boosting employee morale.
- Maintained constant communication with staff, fostering transparency and trust within the team.
- Cultivated a culture of continuous learning within the team, encouraging professional development.
- Directed sales efforts to increase brand awareness in the region.
- Devised robust contingency plans, ensuring minimal business disruption during crises.
- Provided crucial input into strategic planning, shaping company direction and focus.
- Liaised regularly with head office to ensure alignment of regional goals with overall company objectives.
- Led process optimisation initiatives to improve workflow efficiency.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Achieved efficiency by streamlining regional operations.
- Coordinated with other departments for smooth business operations.
- Enhanced team's performance with regular coaching and feedback.
- Managed region-wide projects to successful completion.
- Oversaw training programmes for new hires, facilitating their quick integration into teams.
- Built strong relationships with stakeholders, improving customer satisfaction rates.
- Ensured compliance with company policies and procedures across all branches in the region.
- Developed strategies for optimal market penetration.
- Navigated challenging market conditions to maintain steady growth in the region.
- Tracked key performance metrics to identify areas requiring improvement.
- Drove company mission and values, representing organisation at meetings and industry events.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Deployed promotional campaigns to complement regional initiatives.
- Achieved business objectives and benchmarks through strategic planning.
- Increased market share through strong vendor network and customer-orientated service.
- Established and maintained operational standards for 36 locations across region.
- Established and maintained operational standards for 36 locations across region.
- Managed profit and loss to decrease discrepancies and retain timely and under-budget project completion.
- Implemented change management and network restructuring strategies to address underperforming areas.
- Advanced regional branch performance through managerial reorganisation methods.
- Improved customer satisfaction and dealer profits by negotiating market consolidation.
- Managed personnel issues and implemented corrective actions.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Directed day-to-day work of 36 employees and motivated teams to exceed objectives.
Hyper Market Manager
Al Sadhan group
Central area
2020.11 - 2021.10
- As Store Manager was responsible for leadership and direction to the entire store team, and oversees all aspects of store performance through sales management, operational and personnel functions, as well as store visual aesthetics and environment. Through creating long-term strategies and leading company initiatives, & maximum productivity, profitability, operational excellence and compliance with company procedures. I work hard to establish the excitement, professional presence and confidence necessary to protect and enhance the integrity of the company/brand by following below:
- -Make sure that all company policies and procedures are implemented in all store.
- -Performs the daily store walk and team Briefing.
- -Check on daily basis the tasks was done by customer services and technical
- -Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- -Direct and supervise employees engaged in sales, reconciling cash receipts, or in performing services for customers
- -Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- - Perform work activities of subordinates, such as cleaning (QA) and organizing shelves and displays and selling merchandise.
- -confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- -Plan and prepare work schedules and keep records of employees’ work schedules and time attendance.
- -Inventory stock and reorder when inventory drops to a specified level.
- -Review inventory and sales records to prepare reports for management and budget departments and
- -Estimate consumer demand and determine the types and amounts of goods to be sold.
- -Handle and execute all marketing campaigns/ events efficiently and in a best implementation.
- -Creates and fosters a culture that ensures the customer is the focus of all activities.
- - Maximize store volume and profits in accordance with store/company goals through excellent staffing, superb customer service and attention to detail in a fast paced environment
- -Ensures service, merchandising, and operational standards are met through company-defined practices and processes.
- -Lead talent selection, training, coaching, and engagement, retention, and recognition initiatives for all store employees.
- -Champions personal leadership development using company tools and programs.
- -Creates and fosters a culture that ensures the customer is the focus of all activities.
Store /Hypermarket Manager
Panda CO.
Riyadh, Riyadh Region
2002.04 - 2020.10
- I was responsible for leading the team to achieve the sales target and monitoring and implementing sales, including related activities such as ensuring the availability of fast-selling items (KVI- Promotions-warm – RG…etc.) Additionally, lead and maintain in-store merchandising using Planogram to ensure smooth process and execution following below action steps:
- -Organize and oversee the daily operational tasks of the store. (Store walk & team Briefings)
- -Develop, train, and motivate team members, ensuring their growth and effective performance.
- -Build strong relationships with management, peers, and clients through effective communication.
- -Identify areas for process improvements and implement solutions to enhance service quality.
- -Ensure optimal scheduling and management of appointments and client engagements.
- -Conduct regular performance evaluations and ensure team compliance with company policies.
- -Engage in client follow-ups, courtesy calls, and maintain communication to enhance relationships.
- -Monitor product AVB and ensure efficient use of resources by the team.
- -Ensure timely execution of maintenance and operational supports.
- -Lead and organize training and development initiatives for the team.
- -Collaborate with sales and management on client feedback and operational reports.
- -Inventory management and stock control.
- -QA stander’s in all the store areas not less 85%.
- -Layout and planogram implementation.
- - P&L Management
Education
Bachelor degrees - business administration
CairoSkills
- Data analysis
- Target driven
- People Management, Development
- Relationship management
- Business development
- Space Management, Planning
- Competitive and Market analysis
- Brand-building strategies
- Demand generation marketing
- Safety, Hygiene Planning
- Building operational procedures
- Risk assessment and mitigation
- Resilience in high-pressure situations
- Crisis resolution
- Crisis handling
- Profit and loss understanding
- Health and Safety regulations
- Vendor relationships management
- Operational strategy
- Leadership development
- Performance monitoring
- Customer relationship management
- Process mapping
- Communication proficiency
- Time efficiency
- Team Leadership
- Leadership skills
- Strategic planning
- Training and Development
- Inventory management
- Quality Assurance
- Cost reduction and efficiency
- Quality control certification
Certification
- March 2007: Interviewing Skills
- January 2009: Diploma in retail management (DRM)
- January 2010: Certificate of recognition (2010 achievements).
- January 2012: Certificate of recognition (2011 achievements).
- November 2015: Trainer in Leaders as teachers project
- December 2015: Certificate of recognition (2016 achievements).
- April 2017: Certificate of recognition for 3 years achievements in Qaseem region).
LANGUAGES
Arabic: Native language
English: C2 Master or proficient
AWARDED
2009 Best Performance P125, 2011 Best Performance HM 10010, 2016 Best store performance HM 30001, 2015 Best Store Performance in SIM project (Stock control system) – central 10013
TRAINING
- SIM project (Stock control system)
- Inventory preventive Planning
- Profit and lost report analyses
- Employee performance effective
- Consumer’s evaluation
Timeline
Operations manager
Point Market
2025.04 - Current
Hyper Market Manager
Al Sadhan group
2020.11 - 2021.10
Store /Hypermarket Manager
Panda CO.
2002.04 - 2020.10
Central Region Regional Manager
Petromin Corp – Primo Market
- 2023.10