Jalal Khalil
Riyadh,01
Summary
Talented Hospitality and event management Instructor effectively facilitates learning for students of all ages by providing engaging, relevant instruction. Adapta teaching methods and instructional materials based on varying needs, abilities and interests of students. Proficient in crafting lesson plans with clear objectives easily communicated to students.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Paradise international hotel
02.2023 - Current
- Developed and implemented strategies to increase sales and profitability by 70% compared to 2022.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Academic coordinator and instructor
Lincoln College
05.2021 - 01.2023
- Leading the diploma of event operations and management instructors , and creating weekly pace planning for lessons and graded assignments
- Creating weekly lesson plans
- Creating monthly individual learning plans for students
- Assessment of instructors performance by the end of each semester
- Lesson observation and assessment
- Teaching and training event management associate diploma and diploma students
- Courses included effective customer service, designing marketing tools for events, menu planning for small events, tourism role in events, preparing and serving sandwiches and non-alcoholic drinks, employability skills, events feasibility, employee evaluation, venue selection, contracts of events, event staging and many other courses.
Freelancer
STAR institute
08.2022 - 10.2022
- Training students of Saudi ministry of tourism (pioneers of tourism) for three-day short courses.
Event Hospitality instructor
Lincoln College KSA
09.2019 - 05.2020
- Teaching and training the event management associate diploma and diploma students
- Courses included effective customer service, designing marketing tools for events, menu planning for small events, tourism role in events, preparing and serving sandwiches and non-alcoholic drinks, employability skills, events feasibility, employee evaluation, venue selection, contracts of events, event staging and many other courses
- I have created various Graded Assignments for most of the courses in the department
- I am assigned as internal verifier for hospitality
Event instructor
Niagara College KSA, Taif
03.2019 - 07.2019
- Teaching and training the event management associate diploma and diploma students
- Courses included effective customer service, designing marketing tools for events, menu planning for small events, tourism role in events, preparing and serving sandwiches and non-alcoholic drinks, employability skills, events feasibility, employee evaluation, venue selection, contracts of events, event staging and many other courses
- I am responsible for preparing trainees for the Capstone and CBT external assessments
- International Tourism and Hospitality College operated by Laureate
- Hospitality instructor
management associate
Province, Jordanian Ministry of tourism
09.2016 - 02.2019
- Teaching and training the event, diploma and diploma students
- Courses included effective customer service, designing marketing tools for events, menu planning for small events, tourism role in events, preparing and serving sandwiches and non-alcoholic drinks, employability skills, events feasibility, employee evaluation, venue selection, contracts of events, event staging and many other courses
- I have also given training of English language as part of the ministry of health project for medical services graduates
- I have also conduct a course review for all of the event management courses in the department, and developed curriculum materials for event planning and management associate diploma and higher diploma
- I have created various Graded Assignments for most of the courses in the department
- I mentor the new teachers at the event department
- I am assigned as internal verifier for hospitality courses
- I mentor the trainees for the third consecutive semester
- Jordanian, freelancer
- Instructor and trainer of Tour guidance for fresh graduate students.
hospitality instructor
Luminus Group
11.2013 - 09.2016
- Teaching Tour guides preparation courses that includes the following subjects:
- History of Jordan
- Culture and heritage
- Communication skills
- English for tourism
- Introduction for hospitality and tourism
Geneva
09.2013 - 09.2016
- Leading the international program of hospitality and tourism higher diploma at the hospitality department
- Leading the internal verification process at the department of hospitality
- A member of the internal verification and quality assurance department of the college
- Coaching the new teachers of the hospitality department
- Conducted training courses for the college teachers about modern teaching and learning techniques, hotel Amman 4-star
General manager
Amman, Amman
06.2010 - 07.2014
- Oversee the operations functions of the hotel, as per the Organizational chart
- Hold regular briefings and meetings with all head of departments
- Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards
- Lead all key property issues including capital projects, customer service and refurbishment
- Handling complaints, and oversee the service recovery procedures
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
Front office manager
Panorama hotel Amman, Amman, Amman
05.2009 - 06.2010
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the front desk budget and order office supplies as needed
- Compile occupancy reports and financial information for the general manager
Receptionist
Panorama Amman
02.2008 - 05.2009
- Taking bookings by phone, email or walk ins and recording all details in our online system
- Providing advice and information about local attractions, restaurants and transport options
- Creating final bills at check-out and processing payments
- Helping guests with special requests, for example wake-up services and taxi bookings
- Taking messages and passing them on to guests promptly
- Dealing with guest complaints or issues in a timely and professional manner
- Amman Boutique hotel 2-atar
Receptionist
03.2007 - 01.2008
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets
- Arranging travel and providing information about local amenities and attractions
Education
Master's Degree of tourism and antiquities - Tourism Management
Hashemite University
Jordan09.2013
Bachelor Degree of tour guidance - Tourism Management
Hashemite University
Jordan06.2010
Skills
- Principles of food service
- Principles of food production
- TOT
- Microsoft office
- Outlook
- Event Management
- Event Logistics
- Event Enhancements
- Event Scheduling
- Event Publicity
- Event Setup
- Event Organizing
- Event Operations
- Smart Board
- Adult Education
- Audio-Visual Aids
- Instructional Practices
- Learning Objectives
- Reviewing Curriculum
Certification
- Certified instructor, City and Guilds UK 2015
- IELTS Academic ( score of 7.0), British Council Jordan, 2021
- Lead internal verifier, Pearson UK, 2013
Languages
Arabic
Native language
English
Proficient
C2
Timeline
General Manager
Paradise international hotel
02.2023 - Current
Freelancer
STAR institute
08.2022 - 10.2022
Academic coordinator and instructor
Lincoln College
05.2021 - 01.2023
Event Hospitality instructor
Lincoln College KSA
09.2019 - 05.2020
Event instructor
Niagara College KSA, Taif
03.2019 - 07.2019
management associate
Province, Jordanian Ministry of tourism
09.2016 - 02.2019
hospitality instructor
Luminus Group
11.2013 - 09.2016
Geneva
09.2013 - 09.2016
General manager
Amman, Amman
06.2010 - 07.2014
Front office manager
Panorama hotel Amman, Amman, Amman
05.2009 - 06.2010
Receptionist
Panorama Amman
02.2008 - 05.2009
Receptionist
03.2007 - 01.2008
Master's Degree of tourism and antiquities - Tourism Management
Hashemite University
Bachelor Degree of tour guidance - Tourism Management
Hashemite University
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