Jamal Bakar Nassir
Khobar
Summary
Dynamic and highly skilled Head waiter with over 4 years of experience in the hospitality industry, specializing in upscale dining and luxury service environments. Renowned for exceptional leadership abilities, outstanding customer service skills, and a proven track record of enhancing guest satisfaction and operational efficiency. Adept at training and mentoring staff, coordinating with kitchen and bar teams, and resolving issues promptly to ensure a seamless dining experience. Committed to upholding the highest standards of service and quality, driving sales, and fostering a positive and collaborative team environment. Eager to bring expertise, passion, and a customer-centric approach to a forward-thinking employer.
Overview
5
5
years of professional experience
Work History
Captain waiter
Mansard Hotel(Radisson Collection Group) French
12.2023 - Current
- Leads service team, ensuring smooth operations and high standards of service.
- Oversee waitstaff, bartenders, and other service personnel to ensure efficient and professional service.
- Provide training and guidance to new staff members, ensuring proper understanding of roles and responsibilities.
- Interact with guests, addressing any concerns or special requests, and ensuring a positive dining experience.
- Coordinate with kitchen and bar staff to ensure timely and accurate delivery of orders.
- Resolve any issues & complaints that arise during service, maintaining customer satisfaction.
- Monitor quality of service and food, ensuring consistency with hotel standards.
- Assist in upselling menu items and promotions to enhance guest experience and increase revenue.
- Trained and managed dining room staff with diverse service backgrounds.
- Exhibited expert knowledge of alcoholic beverage service standards, laws, and regulations.
- Coordinated food service operations between kitchen staff and dining room servers.
Senior waiter
Avens Restaurant(Haute cuisine) European
09.2022 - 12.2023
- Utilized extensive experience to provide exceptional service, often handling VIP guests & large parties.
- Assisted in training new waitstaff, sharing expertise, and helping them develop their skills.
- Takes and delivers orders with high accuracy, ensuring all guest requests are met.
- Build strong relationships with regular guests, ensuring personalized service and guest satisfaction.
- Work efficiently to manage multiple tables and tasks, maintaining high service standards even during busy periods.
- Possess in-depth knowledge of menu, wine list, and specials, and can make informed recommendations.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Managed food resources, memorized orders, and coordinated customer service.
Waiter
Eat'sy (Italian Ristorante )
01.2020 - 08.2022
- Provide excellent customer service, greeting guests, escorting them to their designated seat.
- Making recommendations of food and beverage orders for guests, often based on menu.
- Delivering food and beverages to table, ensuring correct and timely service.
- Pay attention to guests’ needs, refilling drinks, and addressing any additional requests.
- Maintaining cleanliness of dining area, setting and clearing tables, and ensuring a tidy environment.
- Communicate effectively with kitchen staff to ensure special requests and dietary restrictions are accommodated.
- Present bills to guests, handle payments, and provide accurate change or card processing.
- Staying informed about menu, including daily specials, ingredients, and preparation methods, to answer guests' questions accurately.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Diploma - Business Management & Administration
Zetech University
Skills
- Team Leadership
- Oracle/revel system Literate
- Order Taking
- Organized and attention to details
- Excellent Communication
- Fine dining experience
- Team player
- Menu knowledge
- Excellent grooming standards
Languages
English
Swahili
Arabic
References
Available when Requested
Timeline
Captain waiter
Mansard Hotel(Radisson Collection Group) French
12.2023 - Current
Senior waiter
Avens Restaurant(Haute cuisine) European
09.2022 - 12.2023
Waiter
Eat'sy (Italian Ristorante )
01.2020 - 08.2022
Diploma - Business Management & Administration
Zetech University
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