JAMEEL AHAMED
IT Support
Saudi Arabia,Riyadh
Summary
Professional network and systems engineer with over 6+ years of experience designing and managing network, security and server infrastructure. Mentored hundreds of new engineers, resolved escalated issues and implemented solutions to complex business needs.
Overview
7
7
years of professional experience
5
5
Certification
6
6
years of post-secondary education
5
5
Languages
Work History
IT Support Engineer
TD
RIYADH, Riyadh
01.2022 - Current
- Civil and MEP Contractors
- Designing and implementing new network solutions and/or improving the efficiency of current network Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators
- DNS and DHCP Procuring network equipment and managing subcontractors involved with network
- Installation Configuring firewalls, routing and switching to maximize network efficiency and security Maximizing network performance
- Through ongoing monitoring and troubleshooting Arranging scheduled upgrades Investigating faults in the network Updating network equipment to the latest firmware releases Reporting network status to key stakeholders
- Configure Cisco Routers/L3 Switches for EIGRP,OSPF using route redistribution, filtering and securing the network routes
- Designed, configured, and maintained enterprise-level network solutions to ensure high availability and scalability, resulting in a 20% increase in network performance
- Implemented security policies and protocols, including firewall rules, intrusion detection systems, and encryption mechanisms, reducing security breaches by25%
- Collaborated with the IT team to plan and execute network upgrades, ensuring minimal downtime and optimal resource utilization
- Collaborated with cross-functional teams to plan and execute network upgrades, ensuring minimal downtime and maximum user satisfaction
- Managed and maintained network documentation, including network diagrams, hardware and software inventories, and configuration backups.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
IT Support Engineer
Spextrum
Coimbatore, Tamil Nadu
01.2020 - 01.2022
- Spectrum Embedded Solutions is a next generation upcoming technology company established in 2006
- We are a Blooming Electronic Product
- Development Company
- Assisted senior network engineers in maintaining and troubleshooting network infrastructure
- Installed and configured network hardware, including routers, switches, and access points
- Assisted in the setup of VLANs and ensured proper segmentation of network traffic
- Install all type of software's and Operating Systems
- Computer hardware repair and network troubleshoot
- Provided 24/7 Level 3 support
- Performance Troubleshooting issues Upgrading equipment and systems
- Conducted cable management and performed cable terminations as required
- Assisted in the monitoring and maintenance of network security measures
- Documented network configurations, diagrams, and operational procedures
- Collaborated with vendors and service providers for equipment procurement and maintenance
- Supported the creation and management of user accounts and permissions, adhering to security best practices
- Documented network configurations, diagrams, and best practices to maintain an updated knowledge base.,
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Technical Engineer
Aflak Electronic Industries Co
RIYADH
01.2017 - 01.2019
- Aflak Electronic Industries is leading player in Saudi Arabia (KSA) – Riyadh
- Jeddah & Khobar for Retail Solutions, Security & Access Control Solutions
- Install all Access control devices like biometric device with attendance software
- Installed and configured access control devices, including hardware and software components, at client sites, ensuring proper functionality
- Conducted regular maintenance, software updates, and hardware repairs to maintain optimal device performance
- Assisted in the planning and execution of access control device installations, ensuring minimal disruption to business operations
- Experienced in the installation, maintenance, and repair of barrier gate systems for residential, commercial, and industrial properties
- Install all RFID Device, Door Access Control, Turnstile Gates, CCTV
- System, Security gates, Security Boom Bar Gates, Sliding Gate Operator.
- Performed scheduled service work, installations, testing and repairs.
- Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
- Maintained service schedule for software and hardware.
Associate Network Engineer
ICore Software Technologies
Chennai, Tamilnadu
01.2015 - 01.2017
- We provide Development Service, Designing Service, Website
- Maintenance
- Assisted senior administrators in managing Windows Server infrastructure, gaining hands-on experience in system administration and network services
- Participated in troubleshooting and resolving server-related issues, including performance optimization, system errors, and connectivity problems
- Conducted routine server maintenance, including backups, system updates, and software installations
- Collaborated with IT teams to implement and test disaster recovery plans, ensuring business continuity in case of server failures
- Maintained comprehensive documentation of server configurations, procedures, and troubleshooting guides, Empty Quarters Land Port Phase – I
- Recommended network security standards and upgrades to management.
- Enhanced security protocols through the implementation of industry best practices and regular vulnerability assessments.
Education
MCA - Computer Science
Anna University
06.2012 - 05.2015
B.SC Computer Science -
Anna University
06.2009 - 05.2012
Skills
- Active Directories&WDS - Forest
- AD Replication - Domain Controller File Server - Group Policy – RAID DNS – Application & DHCP Server
- CCNA CCNP Security
- Routing & Switching MPLS
- OSPF EIGRP BGP VPN NAT
- Network Security Troubleshooting
- Palo Alto & Fortigate Fortinet
- NET Python Java C
- CCTV SECURITY GATES RFID
- DOOR ACCESS CONTROL
- Configuring Devices
- Troubleshooting and Assistance
- Hardware Upgrades
- Customer Service Expertise
- Desktop Support
- Customer Support Needs Assessment
- Technical Documents Comprehension
- Application Installation
- Support Ticket System Management
- Linux Programming and Administration
- Ethernet and Firewall Proficient
- Hardware and Software Configuration
- Issue Troubleshooting
- Microsoft Certified Solutions Associate (MCSA:) Name of Microsoft Technology
- Onsite Installations
- Computer System Maintenance
- Wide Area Networks
- LAN and WAN Assessment
- TCP/IP
- ActiveX
Certification
- CCNA (Cisco Certified Network Associate)
- CCNP (Cisco Certified Network Professional)
- MCSA (Microsoft Certified Solutions Associate)
- Fortigate Fortinet Firewall
- Palo Alto
- .NET
- Python
- Hardware and Networking
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsTimeline
IT Support Engineer
TD
01.2022 - Current
IT Support Engineer
Spextrum
01.2020 - 01.2022
Technical Engineer
Aflak Electronic Industries Co
01.2017 - 01.2019
Associate Network Engineer
ICore Software Technologies
01.2015 - 01.2017
MCA - Computer Science
Anna University
06.2012 - 05.2015
B.SC Computer Science -
Anna University
06.2009 - 05.2012
Similar Profiles
Leah MillmanLeah Millman
Integrated Marketing Planner at TDIntegrated Marketing Planner at TD
Linda TraxlerLinda Traxler
Store Manager at TDStore Manager at TD
Naveen ThottathilNaveen Thottathil
Operations Officer at TDOperations Officer at TD