Technical Support Engineer
ANB
11.2016 - Current
Jameel Ur Rehman Mohammad Akram
Sales Specialist
Riyadh,01
Timeline
Sales Supervisor
ANB Comapny
11.2016 - Current
High School Diploma -
GCC Higher Secondary School
01.2010 - 01.2012
Work History
Technical Support Engineer
ANB
11.2016 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Sales Supervisor
ANB Comapny
11.2016 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Education
High School Diploma -
GCC Higher Secondary School
Sialkot 01.2010 - 01.2012
Skills
Customer service
Sales presentations
Effective selling techniques
Sales strategy development
Management support
Motivational skills
Sales team assistance
Sales training
Store appearance and merchandising
Customer segmentation
Sales strategies
Strategic planning
Goals and performance
Sales reporting
Sales team oversight
Staff management
Operations
Staff training
Training staff
Order management
Influencing skills
Sales analysis
Delegation skills
Performance evaluation
Meeting quotas
Cold calling
Sales metrics monitoring
Expense control
Team building
Workflow management
Systems and software expertise
Network configuration
LAN switching technologies
Layer-2/3 protocols
IP addressing and subnetting
OSPF routing
Network Troubleshooting Abilities
DNS implementation
IP services
Network security systems
Network device monitoring
Wide area network optimization
Networking and routing protocol expertise
Strong troubleshooting skills
Firewall functionality
Cisco switching expertise
Routing protocol expertise
Network performance monitoring
IP address management
VLAN aggregation
SNMP monitoring
Routing protocols expertise
Technical troubleshooting
Load balancing techniques
Technical support capabilities
Firewall configuration expertise
Technical support
Data center networking
Documentation writing
Network troubleshooting
Wireless networking proficiency
IP address structure
Firewall management tools
MPLS routers
8021x experience
Enterprise wifi management
Network performance analysis
Wireless networks troubleshooting
Voice over IP solutions
Subnetting expertise
Cisco IOS mastery
Change management
Remote work support
Information security technology
Network scaling
Proactive and team player
Cisco IDS network
Network security
Virtual private networks
Network monitoring tools
Access control
Network security implementation
Infrastructure solutions
User credential management
Performance improvement
Verbal and written communication
Hardware installation
Network security architecture
Network architecture design
Datacenter network implementations
Equipment configuration
End point configurations
Excellent presentation skills
Organized and detail oriented
Packet trace analysis
Risk assessment
Project management experience
Data backups
EIGRP routing
Effective communication
Infrastructure planning
System integration
User training
User support
Test facility development
CCTV configuration
CCTV systems
CCTV camera operations
CCTV footage review
Monitor CCTV
CCTV operation
CCTV coverage
CCTV tracking
CCTV
CCTV system operations
CCTV camera monitoring
CCTV installation
CCTV camera technicalities
CCTV surveillance
CCTV review
CCTV monitoring
CCTV surveillance systems
CCTV system configuration
CCTV system design
CCTV surveillance expertise
CCTV maintenance
CCTV experience
CCTV monitoring expertise
Comprehensive Access control
Access control auditing
Site access control
Access control implementation
Network access control
Access control systems
Access control installation
Access control maintenance
Network Access Control Skills
Surveillance and access control
Access control monitoring
Access control integration
Access control design
Fire alarm programming
Fire alarm installation
Low-voltage systems
Smoke control systems
System troubleshooting
Emergency lighting systems
Fire alarm system design
Building automation systems
Problem-solving
Calm under pressure
Multitasking
Problem resolution
Multitasking Abilities
Organization and time management
Summary
Knowledgeable [Desired Position] with proven track record in sales leadership and team management. Demonstrated success in driving revenue growth and enhancing customer satisfaction. Successfully utilized strategic planning and relationship-building skills to achieve business objectives. Experienced with leading sales teams to achieve business targets. Utilizes strategic planning and team collaboration to drive revenue growth. Track record of strong understanding of customer relationship management and market analysis. Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences. Sales professional with commitment to high standards and delivering results. History of driving sales growth and enhancing team performance. Reliable in adapting to changing needs and fostering collaboration. Expertise in strategic planning and customer relationship management. Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational, and communication skills. Highly organized Sales Supervisor with expertise in data analysis. Known for coordinating teams effectively to promote increased revenue generation. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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