James Wyman
Adelaide
Summary
Accomplished Crew Coach at McDonald's, adept in fostering team collaboration and enhancing productivity through effective coaching and clear communication. Demonstrated expertise in customer relations and problem-solving, significantly improving customer satisfaction. Skilled in critical thinking and task delegation, contributing to streamlined operations and quality control.
Overview
5
5
years of professional experience
Work History
Crew Coach
McDonald's
03.2020 - Current
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member's role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Boosted crew productivity by streamlining work processes and promoting efficient time management techniques.
- Established and maintained quality control standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Mail Distributor
Salmat
05.2019 - 03.2020
- Enhanced team productivity through streamlined communication and collaboration among staff members.
- Ensured timely mail delivery by prioritizing urgent parcels and correspondence.
- Increased accuracy of mail sorting through meticulous attention to detail and thorough knowledge of postal codes.
- Collaborated with other departments for seamless coordination during peak mailing seasons, resulting in reduced backlog and improved delivery performance.
- Improved mail distribution efficiency by implementing an organized sorting system.
- Managed inventory supplies to maintain adequate stock levels, preventing shortages or disruptions in daily operations.
- Optimized vehicle load planning for efficient delivery routes, minimizing delays and fuel costs.
Education
Bachelor of Design (Communication Design) - Design
University of South Australia
Adelaide, SA10.2026
High School Diploma -
Sacred Heart College Senior School
Somerton Park, SA12.2022
Skills
- Coaching Techniques
- Task Delegation
- Clear Communication
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Customer Relations
- Product Knowledge
Accomplishments
Sporting/Outdoor Activities
- Completion of 50km ultramarathon
- Completion of multiple marathons
- Completion of multiple half-marathons
- Completion of sub 1:20hr half-marathon
- Completion of True Grit Military obstacle course (2023 and 2024)
- Total distance run for 2024 1,415km this year (As of June)
- Avid gym enthusiast
- Outdoor camping enthusiast
- Brighton Cricket Club Most Dedicated Player Award
- Brighton Cricket Club Best Bowler Award
- 2 years experience with Somerton Sea Scouts
- 10 years Art Class experience
Experience Abroad
International travel experience:
Singapore
Vietnam
Indonesia
America
New Zealand
Timeline
Crew Coach
McDonald's
03.2020 - Current
Mail Distributor
Salmat
05.2019 - 03.2020
Bachelor of Design (Communication Design) - Design
University of South Australia
High School Diploma -
Sacred Heart College Senior School
Similar Profiles
Kelly IbarraKelly Ibarra
Crew Member at McDonald'sCrew Member at McDonald's
Catina GoodmanCatina Goodman
People Department Manager at McDonald'sPeople Department Manager at McDonald's
Shova LambkaShova Lambka
Crew Member at McDonald'sCrew Member at McDonald's