Jamie Holtham
Summary
Hi im Jamie Holtham a versatile Duty Manager with a proven track record at Willunga Hotel and others, enhancing customer satisfaction and loyalty through exceptional service is always my main goal. Im an expert in customer service and cash management, I excel in teamwork to ensure customer satisfaction. My approach has significantly improved customer experiences, leveraging attention to detail and time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Willunga Hotel
01.2021 - Current
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Executed diverse responsibilities from bartending to meal running, ensuring smooth restaurant operations.
Duty Manager
Aldinga Hotel
02.2020 - 01.2021
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Education
High School Diploma -
Morphett Vale High School
Morphett Vale12-1995
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Attention to detail
- Cash management
- Staff training and development
Certification
- Food Safety Manager Certification
- First Aid Certification
- Cert III Hospitality
- Advanced Gaming Certification
- R.S.A
Timeline
Duty Manager
Willunga Hotel
01.2021 - Current
Duty Manager
Aldinga Hotel
02.2020 - 01.2021
High School Diploma -
Morphett Vale High School
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