Jamie Mosman
7A Arunta Street, Eden Hills
Summary
An encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact organisational success. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Union Organiser
SDA Union
8 2023 - Current
- Increasing awareness of workers'' rights through educational campaigns and presentations.
- Conducted thorough assessments of members'' situations, identifying issues, goals, and necessary interventions.
- Developed and implemented comprehensive case management plans to address member's needs and goals.
- Coordinated services with other agencies and community-based organisations to provide quality assistance to union members.
- Strengthened union membership by executing effective outreach strategies to potential members.
- Enhanced member satisfaction through timely responses to inquiries about benefits, policies, or issues they were facing in their workplace.
- Interpreted and advised on employee agreements, previously negotiated agreements, the national employment standards and relevant industry awards.
- Improved working conditions by advocating and taking action for health and safety measures in the workplace.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Mediated discussions between employer and employee's in attempt to reconcile differences.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Established trusting relationships with members by maintaining open lines of communication throughout the entire representation process.
Union Representative
SDA Union
11.2022 - 08.2023
- Increased union membership by developing targeted recruitment strategies and effectively communicating the value of joining the organisation.
- Educated union members on their rights, responsibilities, and benefits.
- Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service to members.
- Proven ability to develop and implement creative solutions to complex problems.
Restaurant Manager
Subway
09.2021 - 10.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Produced rosters for multiple stores whilst focusing on achieving KPI’S in line with desired labour percentage of 24-26% according to forecasted sales.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Provided redirection and disciplinary action to staff when needed in compliance with store policies and HR procedure.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Carefully interviewed, selected, trained and supervised staff including onboarding new employees with training and new hire documentation.
- Led and directed team members on effective methods, operations and procedures.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Prepared for and executed new menu implementations.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Hungry Jacks
07.2020 - 09.2021
- Maintained clean, safe work areas in accordance with regulatory, food safety and organizational guidelines.
- Quickly picked up new skills and tasks, improving efficiency and productivity.
- Assisted in interviewing, selection and training crew.
- Supervised diverse team of over 40 front and back of house staff, ranging in ages from 14-30 y/o, while also managing administrative, food safety, shift running, cash handling and banking responsibilities.
- Created and upheld positive, trust built and motivating environment on shift for crew with work safe, home safe attitude.
- Hit hard targets and KPI's with enthusiasm.
- Counted inventory and assisted in ordering of stock.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction.
Team Leader
Hungry Jacks
05.2018 - 07.2020
- Was promoted to Team Leader in January 2019 after commencing employment at Hungry Jacks as a crew member in May 2018. Worked at the Brighton location up until being relocated to Sheidow Park due to promotion as manager.
- Assisted managers in smooth running of shifts by handling customer inconveniences, spotting and stopping service bottlenecks, leading by example and organising crew on shift.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Delivered in-depth training to crew in back of house and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
Crew Member
KFC
10.2015 - 05.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Supported great dining and meal experiences for guests.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Maintained fast speed of service, especially during rush times.
- Worked front counter, drive-thru and other areas as needed.
Education
High School Diploma -
Temple Christian College
01.2014 - 10.2018
Skills
Implementation and oversight of WHS standards and codes
Collaboration and Teamwork
Case Management
Excellent Communication
Time Management
Problem-solving abilities
Labor law knowledge
Policy analysis
Negotiation Techniques
Training and education
Legal Compliance Knowledge
Certification
Police Check
Additional Information
Jordan Mumford - Assistant Secretary, SDA Union
0420 681 435
jordan.mumford@sda.com.au
Lisa Carson - Organising Coordinator, SDA Union
0416 086 072
lisa.carson@sda.com.au
Noah Beckmann - Trainer, SDA Union
0439 416 084
noah.beckmann@sda.com.au
Chris Matonti - Senior/ Lead Organiser, SDA Union
0432 492 544
chris.matonti@sda.com.au
Beau Buick - Organiser, SDA Union
0466 585 767
beau.buick@sda.com.au
I can also provided references from all previous jobs upon request.
Timeline
Union Representative
SDA Union
11.2022 - 08.2023
Restaurant Manager
Subway
09.2021 - 10.2022
Manager
Hungry Jacks
07.2020 - 09.2021
Team Leader
Hungry Jacks
05.2018 - 07.2020
Crew Member
KFC
10.2015 - 05.2017
High School Diploma -
Temple Christian College
01.2014 - 10.2018
Union Organiser
SDA Union
8 2023 - Current
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